Enterprise Support

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Analytics

ASSISTED SUPPORT

Support delegates can access support through Adobe Analytics.

Navigate to Help > Customer Care after logging in.

Phone: 1-800-497-0335 (U.S. & Canada)

Analytics Learn & Support

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

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Analytics learning pathways

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Analytics community forum

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Audience Manager

ASSISTED SUPPORT

Phone: 1-800-497-0335 (U.S. & Canada)

Audience Manager Learn & Support

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

ONLINE HELP

Help Center

Audience Manager learning pathways

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Audience Manager community forum

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Campaign

ASSISTED SUPPORT

Follow the Article Support for Experience Cloud.

Phone: 1-800-497-0335 (U.S. & Canada)

Campaign learning pathways

ONLINE HELP

Help Center

Campaign Learn & Support

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Campaign community forum

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Dynamic Media Classic (Scene7)

ASSISTED SUPPORT

Follow the Article Support for Experience Cloud.

Phone: 1-800-497-0335 (U.S. & Canada)

Experience Manager community forum

ONLINE HELP

Help Center

Scene7 Learn & Support

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Experience Manager

ASSISTED SUPPORT

Follow the Article Support for Experience Cloud.

Phone: 1-800-497-0335 (U.S. & Canada)

Experience Manager Learn & Support

ONLINE HELP

Help Center

Experience Manager learning pathways

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Experience Manager community forum

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Experience Manager community forum

Livefyre

ASSISTED SUPPORT

Email:

Include your case details to open a ticket.
Send your case to: livefyre-prioritysupport@adobe.com.

ONLINE HELP

Help Center

Livefyre Learn & Support

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Primetime Learn & Support

Primetime

ASSISTED SUPPORT

Support delegates can use the Primetime support portal to open support tickets and manage cases.

Email:

Include your case details to open a ticket.
Send your case to: support@adobeprimetime.zendesk.com.

ONLINE HELP

Help Center

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Primetime community forum

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Search&Promote

ASSISTED SUPPORT

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

ONLINE HELP

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Ask the community

Target community forum

Check the Adobe System Status

ASSISTED SUPPORT

Phone: 1-800-497-0335 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

ONLINE HELP

Help Center

Social Learn & Support

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Social community forum

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Target

ASSISTED SUPPORT

Phone: 1-800-497-0335 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

ONLINE HELP

Help Center

Target Learn & Support

Target learning pathways

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Target community forum

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DITA XML Documentation Add-on for AEM Learn & Support

ASSISTED SUPPORT

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: customercare@adobe.com.

ONLINE HELP

Help Center

Check the Adobe System Status

Document Cloud for enterprise Learn & Support

If you're experiencing issues related to expiring serial numbers, see this article for more information.

Document Cloud for enterprise

ASSISTED SUPPORT

Create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator.

ONLINE HELP

Help Center

Enterprise Learn & Support

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Document Cloud for enterprise deployment community forum

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Document Cloud System Status

Adobe Sign

ASSISTED SUPPORT

Create a case, start a chat, or manage an existing case if you’re a System or Support administrator with an active paid Adobe Sign subscription.

Select the question mark icon located in the upper right corner of the Adobe Sign web application after you sign in to choose your support option.

ONLINE HELP

Help Center

Sign Learn & Support

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Sign community forum

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Document Cloud System Status

System administrators and Support administrators can contact Adobe Support to open cases. Find out if this user type applies to you and learn about our enterprise support terms.

Captivate

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: CaptivateHelp@adobe.com.

ONLINE HELP

Help Center

Captivate Learn & Support

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Captivate community forums

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Captivate Prime Learn & Support

Captivate Prime

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-866-335-2256 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: CaptivatePrimeSupport@adobe.com.

ONLINE HELP

Help Center

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Captivate Prime community forums

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ColdFusion Learn & Support

ColdFusion

ASSISTED SUPPORT

Phone: 1-866-335-2256 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: cfsup@adobe.com.

ONLINE HELP

Help Center

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ColdFusion community forums

Adobe Connect

ASSISTED SUPPORT

Connect with an agent online:

Connect Learn & Support

Phone: 1-800-422-3623 (U.S. & Canada)

ONLINE HELP

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Connect Learn & Support

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Connect community forums

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@ConnectSupport

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FrameMaker Learn & Support

FrameMaker

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

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FrameMaker community forums

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FrameMaker Publishing Server Learn & Support

FrameMaker Publishing Server

ASSISTED SUPPORT

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

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FrameMaker community forums

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FrameMaker community forums

FrameMaker XML Author

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

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LiveCycle Learn & Support

Adobe LiveCycle

ASSISTED SUPPORT

Support delegates can use the Livecycle support portal to open support tickets and manage cases.

Phone: 1-800-422-3623 (U.S. & Canada)

ONLINE HELP

Help Center

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LiveCycle community forums

Presenter

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

Presenter Learn & Support

Ask the community

Presenter community forum

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Presenter Video Express Learn & Support

Presenter Video Express

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

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Presenter Video Express community forum

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RoboHelp

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

RoboHelp Learn & Support

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RoboHelp community forum

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RoboHelp Server Learn & Support

RoboHelp Server

ASSISTED SUPPORT

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

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RoboHelp Server community forum

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Technical Communication Suite Learn & Support

Technical Communication Suite

ASSISTED SUPPORT

Connect with an agent online:

Chat now

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

Ask the community

Technical Communication Suite community forum

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DITA XML Documentation Add-on for AEM Learn & Support

XML Documentation for Adobe Experience Manager

ASSISTED SUPPORT

Phone: 1-800-833-6687 (U.S. & Canada)

Email:

Include your case details to open a ticket.
Send your case to: tcssup@adobe.com.

ONLINE HELP

Help Center

Check the Adobe System Status