Known and fixed issues in Adobe Express on desktop

If you’re experiencing issues accessing files migrated from the previous version of Adobe Express, check the FAQ for solutions.

If your favorites are missing after upgrading to Adobe Express for Teams, refer to the troubleshooting guide for solutions.

If you can’t access your personal profile after upgrading to Adobe Express for Teams, check the troubleshooting article for steps to resolve the issue.

Log into your business profile, as your assets may have moved to your team's storage when you joined the team.

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. 

If the PDF contains advanced design features such as gradients, complex transformations (rotation, skew), blend modes, transparency, pattern fills, complex clipping paths, or advanced stroke effects, it may trigger rasterization and result in larger export sizes. To minimize this, try simplifying your design by reducing these elements where possible. If that’s not an option, rasterization may occur and could increase the file size.

The progress indicator is currently a visual representation, but it may not reflect the exact stage of the export process. When you see it at 90%, that does not necessarily mean the export is stuck; it may actually be at an earlier phase of loading. Our team is working to provide a more accurate display of progress. Check back for updates.

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. In the meantime, you can export the design as JPG or PNG file.

To achieve better results, incorporate some of the area surrounding the object in your brushed selection.

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates.

To edit, select the text object in the Layers panel and then press Enter.

Many variable fonts are also available in conventional formats that Adobe Express supports. Try using a non-variable version of the font instead.

Log into your personal profile to access your add-ons. Note that administrators may have restrictions on installing add-ons when using a business profile.

If video uploads are taking longer than expected on your Chromebook, review the troubleshooting guide for possible fixes.

If you’re experiencing lag or slow playback while watching videos in Adobe Express on Chromebook, check the article for troubleshooting steps.

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. In the meantime, use a mouse instead of the touchscreen.