Error, "Internal error encountered, Failed to generate WebHelp." when you generate a merged project (Robohelp 6)

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Issue

When you try to generate a merged project from Adobe RoboHelp 6, you receive these error messages:

"Internal error encountered, Failed to generate WebHelp."

and

"Warning: [path to file] cannot be copied to [path to output]. reason: source does not exist."

Reason

This can occur if you have a relative link in your project that points to a location that is not contained within your project.

Solution

Update RoboHelp HTML to resolve this issue.

Backup the MpjSingleSource.dll file:

  1. Browse to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder. The default location for RoboHelp X5 is C:\Program Files\Adobe\RoboHelp 6.0\RoboHTML.
  2. Rename MpjSingleSource.dll to MpjSingleSource.old.

Install the update:

  1. Download kb401652.zip.

  2. Unzip kb401652.zip.
  3. Move MpjSingleSource.dll from the location you extracted it to, to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder.

You should now be able to generate your project without the above errors.

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