Error, "Internal error encountered, Failed to generate WebHelp." when you generate a merged project (Robohelp 6)

Issue

When you try to generate a merged project from Adobe RoboHelp 6, you receive these error messages:

"Internal error encountered, Failed to generate WebHelp."

and

"Warning: [path to file] cannot be copied to [path to output]. reason: source does not exist."

Reason

This can occur if you have a relative link in your project that points to a location that is not contained within your project.

Solution

Update RoboHelp HTML to resolve this issue.

Backup the MpjSingleSource.dll file:

  1. Browse to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder. The default location for RoboHelp X5 is C:\Program Files\Adobe\RoboHelp 6.0\RoboHTML.
  2. Rename MpjSingleSource.dll to MpjSingleSource.old.

Install the update:

  1. Download kb401652.zip.

  2. Unzip kb401652.zip.
  3. Move MpjSingleSource.dll from the location you extracted it to, to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder.

You should now be able to generate your project without the above errors.

 Adobe

Krijg sneller en gemakkelijker hulp

Nieuwe gebruiker?

Adobe MAX 2024

Adobe MAX
De creativiteitsconferentie

14–16 oktober Miami Beach en online

Adobe MAX

De creativiteitsconferentie

14–16 oktober Miami Beach en online

Adobe MAX 2024

Adobe MAX
De creativiteitsconferentie

14–16 oktober Miami Beach en online

Adobe MAX

De creativiteitsconferentie

14–16 oktober Miami Beach en online