Product information

What is Adobe FrameMaker XML Author (2015 release)?

Adobe FrameMaker XML Author (2015 release) enables you to easily create bidirectional XML content. Author with an intuitive user interface, multiple views, MathML equation support, XSLT and XPath, and new DITA 1.3 support.

Manage content using out-of-the-box integration with leading CMSs and Dropbox. Empower your subject matter experts to create valid XML content without knowing XML using the simplified XML authoring environment. Collaborate seamlessly using PDF-based reviews, even on mobile devices.

Who should use FrameMaker XML Author (2015 release)?

FrameMaker XML Author (2015 release) is ideal for technical communicators, information architects, designers, developers, engineers, web developers, and other documentation specialists who need a scalable tool to author XML/DITA content in both right-to-left (RTL) and left-to-right languages. 

Users of older versions of Adobe FrameMaker should consider Adobe FrameMaker XML Author (2015 release) in the following cases:

They seek FrameMaker XML Author (2015 release) offers
To do XML authoring without having to learn XML intuitive user interface, Quick Element Toolbar, and other features to get going faster.
RTL language support support for RTL languages as well as mixed content.
Proven authoring capabilities with limited publishing best-in-class authoring with native publishing to PDF.
Affordable pricing license at $399.

Users of Adobe FrameMaker (2015 release) may also consider FrameMaker XML Author (2015 release) as a cost-competitive way to give more users access to the authoring power of FrameMaker, provided they are willing to do with limited publishing capabilities.

Were there any earlier versions of FrameMaker XML Author (2015 release)?

Yes. FrameMaker XML Author 12, released in January 2014, was the first release.

What is the difference between FrameMaker XML Author (2015 release) and FrameMaker (2015 release)?

FrameMaker XML Author (2015 release) is designed for XML/DITA authoring, review, and collaboration. You can also publish to PDF from within FrameMaker XML Author (2015 release).

FrameMaker (2015 release) is a complete tool for technical documentation that enables:

  • template-based and XML authoring.
  • review and collaboration.
  • multichannel publishing in popular output formats— HTML5, WebHelp, EPUB, KF8, MOBI, PDF, CHM, Adobe Experience Manager Mobile (formerly known as Digital Publishing Solution), and as mobile apps.

Template-based authoring, publishing content as mobile apps, more output formats, FM and MIF file support, miniature Tables of Content, and import of Microsoft Word files are some of the prominent functionalities that are present in FrameMaker (2015 release) and not in FrameMaker XML Author (2015 release).

For detailed list of features, see the table below.
 

 

Features 

Adobe FrameMaker XML Author (2015 release)

Adobe FrameMaker (2015 release)

Authoring 

Translation and authoring support for Arabic, Hebrew, and Farsi

Yes

Yes

 

Simplified XML

Yes

Yes

 

DITA 1.3, 1.2 and 1.1 support

Yes

Yes

 

Open, edit, save FM and MIF files

No

Yes

 

Create, edit, save XML files 

Yes

Yes

 

Enter and modify attributes

Yes

Yes

 

Validate XML content

Yes

Yes

 

WYSIWYG, Author, and XML Code Views

Yes

Yes

 

XPath and XSLT support

Yes

Yes

 

MathML support 

Yes

Yes

 

FrameMaker book files with XML components

Yes

Yes

 

Read structured applications

Yes

Yes

 

Filter content based on attributes and conditional tags

Yes

Yes

Support for DITA

DITA 1.3, 1.2, and 1.1 support

Yes

Yes

 

Filter contents based on DITAVal

Yes

Yes

 

Create and assemble DITA map

Yes

Yes

 

Create composite document from DITA map

No

Yes

Support for other XML standards

S1000D support

Yes

Yes

 

DocBook support

Yes

Yes

Design and format 

Create TOC, mini TOCs, indexes, and list of references

No

Yes

 

Design FrameMaker templates

No

Yes

 

Prepublish setup: page numbering, book update, adding TOC, index, and so on 

No

Yes

 

Create templates and conditional tags

No

Yes

 

Create or edit Master Page

No

Yes

 

Create structured applications and edit structapps.fm

No

Yes

 

Designers and catalogs: paragraph, character, table, object

No

Yes

Publishing 

Publishing support for Arabic, Hebrew, and Farsi

 

Limited

Yes

 

WebHelp Skin Gallery

 

No

Yes

 

Personalized dynamic content

No

Yes

 

Mobile app output

 

No

Yes

 

Attractive customizable WebHelp skins

 

No

Yes

 

HTML page template support

No

Yes

 

Format menu: fonts, characters, paragraphs, page layouts

No

Yes

 

Publish to PDF

Yes

Yes

 

Mobile publishing (HTML5, EPUB 3, MOBI, KF8, and so on)

No

Yes

 

Print to *.PS

No

Yes

  Publish to Adobe Experience Manager Mobile No Yes

Review and collaboration

Microsoft SharePoint Kerberos support

Yes

Yes

 

Integration with Microsoft Sharepoint 

Yes

Yes

 

Integration with EMC Documentum

Yes

Yes

 

Integration with Adobe Experience Manager

Yes

Yes

  Integration with DitaExchange Yes Yes

 

Integration with Dropbox

Yes

Yes

 

Integration APIs for other CMS 

Yes

Yes

 

PDF-based reviews

Yes

Yes

Miscellaneous

Visual indicators on tables and anchored frames

Yes

Yes

 

Conditional table columns

Yes

Yes

 

Conditional text at book level

Yes

Yes

 

Improved support for inline MathML equations

Yes

Yes

 

Import of Microsoft Word files

No

Yes

 

EDD update

No

Yes

 

Attribute config file maker

No

Yes

 

Conversion tables

No

Yes

Is there any feature in FrameMaker XML Author (2015 release) that is not available in FrameMaker (2015 release)?

No. All features in FrameMaker XML Author (2015 release) are available in FrameMaker (2015 release). You can use FrameMaker (2015 release) in XML Author mode to experience all the functionalities of FrameMaker XML Author (2015 release).

Can I publish content created in FrameMaker XML Author (2015 release) using FrameMaker (2015 release)?

Yes. Content created with FrameMaker XML Author (2015 release) can easily be published using FrameMaker (2015 release).

Can I publish content using FrameMaker XML Author (2015 release) without requiring any additional software purchase?

You can publish to PDF with FrameMaker XML Author (2015 release). FrameMaker XML Author (2015 release) also supports the XSLT/XSL-FO-based publishing process.

DITA users can publish from FrameMaker XML Author (2015 release) using out of the box DITA-OTK support, without requiring any additional software.

If you want to publish in other formats, use FrameMaker (2015 release)*, FrameMaker Publishing Server (2015 release)* or Technical Communication Suite (2015 release)*.

Can I exchange content between earlier FrameMaker versions and FrameMaker XML Author (2015 release)?

XML content can be exchanged between earlier FrameMaker versions and FrameMaker XML Author (2015 release). FrameMaker XML Author does not support the FrameMaker binary (FM) file format and Maker Interchange Format (MIF).

Can I import content created with FrameMaker XML Author (2015 release) into other XML editors and FrameMaker (2015 release)?

Yes. FrameMaker XML Author (2015 release) supports interoperability with other XML editors and FrameMaker (2015 release).

Does FrameMaker XML Author (2015 release) integrate with Adobe RoboHelp (2015 release)?

No.

Which Microsoft Office application files can I import into Adobe FrameMaker XML Author (2015 release)?

Adobe FrameMaker XML Author (2015 release) does not support importing of Microsoft Office Application files.

Can I integrate Adobe Captivate and other Adobe Flash Player compatible content into my FrameMaker XML Author (2015 release) documents?

Yes, you can import simulations and other interactive content created in Adobe Captivate to create more engaging online documentation.

Is a MathFlow™ license offered along with FrameMaker XML Author (2015 release)?

No, MathFlow™ licenses are not offered with FrameMaker (2015 release). However, a 30-day free trial version of MathFlow™ is included with FrameMaker (2015 release) and FrameMaker XML Author (2015 release). Support is provided for Structure and Style MathFlow™ editors.

In which languages can I author documents using FrameMaker XML Author (2015 release)?

FrameMaker XML Author (2015 release) provides full authoring support for Arabic, Bulgarian, Canadian French, Catalan, Croatian, Czech, Danish, Dutch, English (U.S. and International), Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Swiss German, and Turkish.

It also provides full authoring support without dictionary or hyphenation for Farsi, Japanese, Korean, Simplified Chinese, Traditional Chinese, and Thai.

What are the XML specifications supported by FrameMaker XML Author (2015 release)?

DITA 1.1, DITA 1.2, DITA 1.3, S1000D.

Does FrameMaker XML Author (2015 release) support DITA standards?

Yes, FrameMaker XML Author (2015 release) provides DITA 1.1 support, including bookmap, indexing, and glossary specifications. FrameMaker XML Author (2015 release) also supports the DITA 1.2 and 1.3 specifications.

Which font formats does FrameMaker XML Author (2015 release) support?

FrameMaker XML Author (2015 release) supports TrueType, OpenType, and Type 1 fonts.

Which fonts are included in FrameMaker XML Author (2015 release)?

FrameMaker XML Author (2015 release) includes the following OpenType fonts for Western languages: MinionPro, MyriadPro, Adobe Garamond Pro, Letter Gothic Standard, News Gothic Standard, and Courier Standard.

Adobe Arabic and Adobe Hebrew support is provided for right-to-left languages.

For symbols, FrameMaker XML Author (2015 release) includes Symbol Standard.

For Chinese text, Adobe Fangsong Standard and Adobe Kaiti Standard are provided.

Kozuka Gothic® and Kozuka Mincho® are provided for Japanese text.

Does FrameMaker XML Author (2015 release) support right-to-left text?

Yes.

Where can I get Unicode fonts?

The bundled OpenType fonts use Unicode encoding. You can also get Unicode fonts from the online Adobe Store.

On which platforms is FrameMaker XML Author available?

FrameMaker XML Author (2015 release) is available for Microsoft Windows 7, 8.1, or 10.

Are the system requirements different for FrameMaker (2015 release) and FrameMaker XML Author (2015 release)?

No. The system requirements for both FrameMaker (2015 release) and FrameMaker XML Author (2015 release) are the same.

Is FrameMaker XML Author (2015 release) available for the UNIX platform?

No.

Can both FrameMaker (2015 release) and FrameMaker XML Author (2015 release) coexist on the same computer?

No, FrameMaker (2015 release) and FrameMaker XML Author (2015 release) cannot coexist on the same computer. However, FrameMaker XML Author (2015 release) can coexist with previous versions of FrameMaker.

You can use FrameMaker (2015 release) in XML author mode to work with all the functionalities of FrameMaker XML Author (2015 release).
 

I have FrameMaker (2015 release) installed on my system but need the functionality only of FrameMaker XML Author (2015 release). What do I do?

Use FrameMaker (2015 release) in XML Author mode to experience all functionalities of FrameMaker XML Author (2015 release).

Pricing and upgrade

How much does a license for FrameMaker XML Author (2015 release) cost?

A license for FrameMaker XML Author (2015 release) costs US $399.†

Where can I buy FrameMaker XML Author (2015 release)?

You can buy FrameMaker XML Author (2015 release) through the online Adobe Store or by calling 800-585-0774. Learn about other ways to buy FrameMaker XML Author (2015 release), including buying through authorized resellers or purchasing with education or government discounts.

Can I try Adobe FrameMaker XML Author (2015 release) before I buy it?

Yes. There are three ways to try FrameMaker XML Author (2015 release) before purchase. Click here to learn more.

Is there an upgrade path for existing FrameMaker users who want to switch to FrameMaker XML Author (2015 release)?

No. FrameMaker XML Author (2015 release) needs to be purchased as a separate license.

Is volume licensing available, and where can I learn more about it?

Special programs are available for volume licensing of FrameMaker XML Author (2015 release). Learn about volume licensing options.

Does Adobe offer educational pricing for FrameMaker XML Author (2015 release)?

Adobe does offer educational pricing for Adobe FrameMaker XML Author (2015 release), but only via licensing and not via retail.

Support information

Where do I go if I have customer service questions?

For answers to commonly asked customer service questions, visit the customer service page.

Where do I go if I have technical support questions?

For answers to commonly asked technical support questions, visit the support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often do I have to connect to the Internet?

The machine with FrameMaker XML Author (2015 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I don’t have an Internet connection, can I call Support for phone activation?

No. Activation of the product via the Internet is required for FrameMaker XML Author (2015 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe FrameMaker XML Author (2015 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the other?

Yes. Every computer that has Adobe FrameMaker XML Author (2015 release) installed must activate to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

Can I choose not to activate Adobe FrameMaker XML Author (2015 release)?

Activation of Adobe FrameMaker XML Author (2015 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits.

Visit http://adobe.com/product/activation for more information. The machine with FrameMaker XML Author (2015 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working.

If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact their local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker XML Author (2015 release). Is there a way to activate without having an Internet connection?

No. Activation of FrameMaker XML Author (2015 release) is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker XML Author (2015 release). What is the return policy?

For details on Adobe return policies in your region, see Legal Subscription Terms.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription and pricing

What is an Adobe technical communication software subscription?

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active, provided you commit to taking an annual subscription.

Note: The subscription plan is available only for a 12 month period. There is no month-on-month subscription plan.

Which Adobe technical communication software is available on a subscription basis?

The following Adobe technical communication software are available by subscription:

  • Adobe FrameMaker (2015 release)
  • Adobe RoboHelp (2015 release)
  • Adobe FrameMaker Publishing Server (2015 release)
  • Adobe FrameMaker XML Author (2015 release)
  • Adobe Technical Communication Suite (2015 release)

Is there any difference between the Adobe technical communication software offered by subscription and that available through the traditional purchasing model?

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software.

Is subscribing to Adobe technical communication software the best choice for me?

Subscribing is a great option to consider if:

  • You haven’t upgraded your software in years and want to move up to the current version at an affordable price.
  • You have never used Adobe technical communication software and want to try it.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

Subscription editions are similar to retail versions of Adobe technical communication software in that they are installed locally on your computer. The functionality of a subscription edition is no different from that of the retail product. You do not need to be online to use your Adobe technical communication software subscription. However, you need to be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.

Where can I purchase Adobe technical communication software subscription editions?

Adobe technical communication software subscriptions are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

If you are already using a trial version of Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2015 release), you can buy a subscription for that product from Adobe.com.

When I purchase a subscription from Adobe.com, do I receive the software in the mail?

No. As soon as you purchase your subscription, a link is emailed to you, for you to electronically download the software.

What does my Adobe technical communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

What subscription plans are available for Adobe technical communication software?

Adobe technical communication tools are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, please visit the subscription section of the product website. Additional information is also available on this blog post.

How much does it cost to subscribe to Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2015 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed?

Your credit card is billed each month under the one-year plan. See terms and conditions for details.

Are there different payment options for subscription software?

The only way to pay your subscription fee is by credit card.

Is there a price discount if I already own any of the Adobe technical communication software listed above and want to subscribe to the latest version?

Yes. There is a special limited period promotional discount on a subscription if you own an Adobe technical communication software application. See terms and conditions for details 

Where can I buy a subscription edition of Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release) or Technical Communication Suite (2015 release)?

Subscription editions of Adobe technical communication software are available only on Adobe.com.

Can I purchase a volume license for a subscription edition product?

Only individual subscription editions are available, and only on Adobe.com.

Are Adobe technical communication software subscriptions available for government or education?

No. Only individual retail subscription editions are available, and only on Adobe.com.

What language versions of Adobe technical communication software are available by subscription?

Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker XML Author (2015 release), and Adobe Technical Communication Suite (2015 release) subscriptions are available in English, French, German, and Japanese.

Adobe FrameMaker Publishing Server (2015 release) subscription is available in English only

How do I purchase and get started with my Adobe technical communication subscription software?

Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

What is an Adobe ID and why do I need one to use my subscription edition product?

During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID that you used to subscribe to:

  • Help ensure that the person who subscribed is the same person who is installing the software. 
  • Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged.

Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.

Ensure that your Adobe ID is your current active email address. If not, update it.
 

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you may receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

What are the terms and conditions for an Adobe technical communication software subscription?

See subscription terms and conditions.

On how many computers may I install my subscription edition software?

See the product license agreement for the software you want to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

If you own your own business and need to purchase 10 subscription edition products to get your team up and running, you must download and install all 10 subscription products using the same Adobe ID that was used when you purchased the product. Your Adobe ID and password must be entered on each system on which you install the application.

Can I return my subscription edition product?

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page# or by contacting Customer Support in your region.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

If I cancel my subscription, can I still use the software that I have?

No. When you cancel your subscription, you no longer have access to any version of your Adobe technical communication subscription software.

If I want to buy Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release) or Adobe Technical Communication Suite (2015 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe technical communication software.

How will I receive updates to my subscription edition product?

You are eligible to receive updates to the subscription edition of Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2015 release) as long as your subscription remains active.

Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe technical communication software.

When will I receive my Adobe technical communication software upgrades?

Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available.

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

Who do I contact if I have issues with my Adobe technical communication software?

Contact Adobe support for issues with your Adobe software. 

Are service and support included with my subscription?

You get the same service and support with your subscription that you would get under the traditional licensing model for that product.

# Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

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