See how you can request access to Global Admin Console.
The Global Admin Console is for customers with complex organizational structures that either have many Admin Consoles or want to break up their main Admin Console into multiple consoles. For example, multinational corporations, education consortiums, large school districts, and large government agencies. It nests existing Admin Consoles into a hierarchical structure, like an organization chart, to provide transparency across a distributed enterprise.
The Global Admin Console does not replace or change the functionality of the existing Admin Consoles. It works as a hierarchy with a root organization at the top and all the consoles nested under that root organization. There is a selection criterion focused on purchasing and creating a hierarchy structure for which an Admin Console should operate as the root console.
Following are some key advantages that the Global Admin Console offers:
The Global Admin Console also introduces a role, the Global Administrator, that is distinct from a System Administrator and allows to do the following:
The Global Admin Console is designed to work across multiple organizations and Admin Consoles. The following table outlines the different capabilities and where they can be completed—Admin Console or Global Admin Console.
|Task||Global Admin Console||Admin Console|
|Create, reparent, and delete child organizations|
|Work with multiple organizations
|Manage administrators||For one or more organizations|
|For one organization
|Manage Product Profiles and user groups|
|Define and manage policies|
|Allocate products across organizations|
|Allocate products to users|
|Set up domains and directories|
|Manage enterprise storage and encryption|
To request access to Global Admin Console, do the following after you confer with your Adobe representative:
In the Admin Console, navigate to Support > Support Summary.
Adobe recommends submitting the support case through the Admin Console that will be the root.
Click Create Case. The Create Case window appears.
Select Managing Users and Licenses.
In the field, Describe the nature of the issue you're facing, mention that you would like access to the Global Admin Console for your organization. Also, add the following details:
After you have acquired access to the Global Admin Console, start by setting up your organization structure and allocating resources to the child organizations.