It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.
Sign in to your Adobe account.
If you have more than one Adobe ID, check that you are logged into your account with the correct ID.
If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map
To solve this issue, try removing Adobe-related
Automatically repair the hosts file using the Limited Access Repair tool: Repair the
Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.
If you have a Creative Cloud for teams plan with Adobe and you are facing this issue, try the following:
Ensure that you have whitelisted the appropriate network endpoints in your environment. For a detailed list of network endpoints that you need to whitelist, see Adobe Creative Cloud Network Endpoints.
For more information, see Creative Cloud products launch in trial mode on non-English operating systems.