Exit code 6 or 7 with additional error text

An installation error with exit code 6 or 7 occurs, with error text available in the dialog box. The exit text is similar to one of the following errors:

Installation error text
Compare the error text in your installation dialog box with the strings listed below.

  • Unable to preserve owner and group of <filepath>
  • Unable to set owner and group of <filepath> to <uid> and <gid>
  • Unable to get permissions of <path>
  • Unable to preserve owner and group of <path>
  • Unable to delete directory <path>
  • Unable to set permissions of "<filepath>" to <mode>
  • Unable to restore permissions of "<filepath>" to <mode>
  • Unable to copy file from "<source>" to "<destination>"

Solution 1: Rename Adobe folders in the Applications (Mac OS) or Program Files (Windows) folder

Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you are trying to install.

Often, files left over from previous install attempts are unexpected by the installer, and can lead to read or write file system errors. Check the Applications (Mac OS) or Program Files (Windows) folders for leftover folders from a previous installation or update attempt.

  1. Navigate to:

    • Mac OS: /Applications
    • Windows: C:\Program Files\Adobe\
  2. Look inside for folders that are clearly named for the applications you are trying to install, and rename them. For example, rename Adobe Photoshop CS5 to Adobe Photoshop CS5 old.

  3. Check for the existence of a folder named AdobePatchFiles and rename it.

  4. (Mac OS only) In the Applications folder, rename the folder named Adobe.

  5. Attempt to install your software again.
  6. If your installation is complete, confirm that your other Adobe applications are working as expected, and then you can delete the renamed folders.

Solution 2: Verify file permissions

These errors can indicate a problem with file permissions. To resolve them, verify your file permissions.

The file path in the error messages appears immediately in place of the word <filepath> or <path>. The parent file folder is the folder immediately before the last folder referenced in the error. In the sample error message below, the parent directory is Adobe. Follow the instructions below for the next folder in the path.

Sample error message:

Unable to delete directory C:\Program Files\Common Files\Adobe\Installers...

  1. Close all Adobe applications.
  2. Follow the instructions below for your operating system to modify permissions.

    Note: This solution requires administrative privileges on your computer. Log in with an administrative user account.

Windows 8.1, 8, or 7

  1. Choose Start > Computer > Organize > Folder and Search Options, and then click the View tab.
  2. In the Advanced Settings section, deselect Use Sharing wizard (Recommended) and click OK.
  3. Navigate to the parent folder.
  4. Right-click the next folder, and then choose Properties.
  5. In the Attributes section, deselect Read-Only. Click Apply, and then click OK.

  6. In the Security tab, make sure that Administrators And System is listed and permissions for security are set to Full Control. If not, do the following:

    1. Click Edit.
    2. If the User Account Control (UAC) elevation prompt appears, follow the instructions to accept it.
    3. Change the settings as necessary.
  7. Click Advanced, and in the Owner tab click Edit. Accept the UAC elevation prompt if it appears.
  8. In the Change owner section, click Administrators and select Replace owner on subcontainers and objects. Then click Apply.

  9. In the Permissions tab, click Edit. Accept the UAC elevation prompt if it appears.
  10. Select Replace permission entries on all child objects with entries shown here that apply to child objects.

  11. Click OK and Yes until you've closed the Installers Properties dialog box.
  12. Repeat the process on any additional file paths.
  13. Launch your Adobe application.

Mac OS X

  1. Navigate to the parent folder.
  2. Control-click the folder and choose Get Info.
  3. In the Sharing & Permissions section, click the Details option to show owner and group options.
  4. Click the lock icon in the lower-right corner. Type in your administrator user name and password as prompted.

  5. Give Read & Write permissions to your username, admin, and everyone.
  6. Click the Gear icon and choose Apply To Enclosed Item.
  7. Close the Get Info window.
  8. Repeat the process on the remaining paths.
  9. Launch your Adobe application.

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