Photoshop version
Last updated on
Nov 20, 2025
Learn more about solutions for issues related to generative AI in Adobe Photoshop.
Prerequisites
Follow these general requirements to work with generative AI features in Photoshop.
|
|
Update the Adobe Photoshop app to the latest version.
Note
Follow these steps to update Photoshop app settings.
|
|
Adobe account |
|
|
Generative credits |
Ensure you have generative credits available. |
|
File type |
The file must be an RGB/8-bit format (for example, JPEG or PSD). |
|
Availability by country |
Generative AI features in Photoshop are not available in countries like China, Russia, Belarus, Cuba, Iran, North Korea, and Syria. |
|
Layer type |
Select raster layers, and not text layers, smart objects (unless rasterized), and vector shapes. |
|
Preferences |
Follow these steps to reset the preferences:
|
|
Firewall, Proxy, VPN |
Some users report that firewalls or VPNs can block Adobe AI services, so you may need to whitelist URLs such as .adobe.com and .firefly.adobe.com. |
|
Internet connection |
Ensure you’re connected to the internet. For more information, view Unable to install Adobe apps due to connectivity issues. |
Why is Generative Fill greyed out?
Generative Fill is disabled when working with an unsupported file type or selection.
- Use RGB mode.
- Work with an 8-bit file (not 16- or 32-bit).
- Make an active selection on the image.
- Work on an unlocked, raster layer (not a smart object).
Why does Photoshop crash or freeze while using Generative Fill?
Photoshop crashes or freezes while using Generative Fill due to system incompatibility or a GPU issue.
- Update the GPU drivers.
- Select Preferences > Performance, and then switch GPU acceleration on or off.
- Reinstall Photoshop if the issue persists.
Why can't I use Generative Fill without credits?
Generative Fill is unavailable without generative credits.
- Log in to account.adobe.com and check your credit balance.
- Upgrade to a plan that includes more credits.
- Wait for the monthly renewal.
