Resolve issues caused by defective, unsupported, or incompatible GPU or graphics driver.
Quickly determine if the issue is related to your graphics processor or driver by disabling the GPU acceleration.
If the problem goes away, continue troubleshooting by performing the GPU and graphics driver troubleshooting steps.
Refer to the list of tested cards and minimum graphics processor and display requirements.
Updating your graphics driver can fix many issues, such as crashing, incorrectly rendered images, and performance problems. Get driver updates directly from the video card manufacturer:
Graphics drivers are updated via operating system updates.
Windows Update won't always give you the latest and greatest drivers. You must go directly to your card manufacturer’s website to check for driver updates:
After installing the updates, relaunch Photoshop. Turn on Use Graphics Processor by choosing Preferences > Performance > Use Graphics Processor and retry the steps that caused the problem.
If you've set your Cache Levels to 1 in Photoshop preferences, you may experience performance issues with features that take advantage of the graphics processor.
Reset the Cache Levels to the default setting, which is 4:
After relaunching Photoshop, retry the steps that caused the problem.
Resetting preferences returns Graphics Processor settings to their default status.
After resetting your preferences, launch Photoshop and retry the steps that caused the problem.
Setting the Drawing Mode to Basic uses the least amount of VRAM and enables basic graphics processor features:
a. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS).
b. In the Performance panel, click Advanced Settings.
c. Set Drawing Mode to Basic.
d. Quit and relaunch Photoshop.
If this solution resolves the problem, switch the Drawing Mode to Normal. Relaunch Photoshop, and see if the issue recurs. If the issue recurs, return to Basic mode.
For more information on graphics processor settings preferences and how to optimize them for your workflow, see Photoshop graphics processor (GPU) FAQ.
If you’re changing Performance preferences to troubleshoot a problem, relaunch Photoshop after each change.
Ultralight laptops and low end desktops, often use an integrated graphics card that uses less power to preserve battery and shares memory with your CPU.
Higher end computers often have a discrete, dedicated graphics card that uses its own memory (VRAM), has greater processing power, and doesn't eat up RAM.
Higher end laptops ofter use two graphics cards, an integrated one when you're using the battery, and a discrete graphics card when you're plugged into an outlet.
a. Right-click anywhere on the desktop and choose the NVIDIA control panel.
b. Click Manage 3D settings.
c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.
a. Right-click anywhere on the desktop and choose the AMD Catalyst Control Center or Configure Switchable Graphics.
b. Click Browse and choose High Performance instead of Power Saving.
Disable the less power graphics card.
If step 7 does not resolve issues when using more than one graphics card, consider disabling one of the graphics cards.
To disable a graphics card, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.
Running Photoshop under virtual machines (VMs) is not tested extensively nor officially supported because of known issues with features that rely on the graphics processor in VM environments.
Purchase a compatible graphics card or disable the graphics processor.
If none of the troubleshooting steps above solve the issue, your last option is to purchase a compatible graphics card, or completely disable the graphics processor using the following steps:
After performing the troubleshooting steps above, you can confirm the results by enabling the Use Graphics Processor option in the Preferences > Performance panel.
Unsure if your graphics processor or driver is the cause?
Common issues caused by a defective, unsupported, graphics driver or incompatible graphics processor (also called a graphics card, video card, or GPU):
Graphics hardware error messages when you first launch Photoshop
Features are disabled:
Camera Raw uses the graphics processor differently than Photoshop. If you experience crashes, performance issues, or incorrectly-rendered windows or objects, redraw issues, or artifacts specifically when opening files in Adobe Camera Raw: