Captivate (2017 release) users
The 2017 release of Captivate is not supported on macOS 10.15 Catalina. If you are using Captivate (2017 release), you must upgrade to Captivate (2019 release). The upgrade instructions are in this document.
If you still want to continue using Captivate (2017 release), you must downgrade to a supported version of macOS.
This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Captivate documentation.
For Adobe Captivate system requirements, see System Requirements.
If you have purchased an upgrade to Captivate (2019 release) from Captivate (2017 release), and you want to install the latest update, the upgrade serial number is no longer valid.
To get the new serial number, contact Captivate support.
Download Captivate from the downloads page.
If you do not already have a Captivate installed in your system, go to your Adobe product page, and download Captivate (2019 release) Update 4.
Ensure that Captivate 22.214.171.124 or 126.96.36.1996 or 188.8.131.526 or 184.108.40.2069 build version is already installed.
- In macOS 10.15 , for AME round-tripping to work from Captivate , launch AME from outside Captivate for the first time, and then round-trip with AME from within Captivate.
- In macOS 10.15, when you sign in with your Adobe credentials, you may have to sign in again to access services, for example, Adobe Stock or Community.
To download Captivate (2019 release) and Captivate (2017 release), go to Captivate downloads.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
Support Plan Options and Technical Resources
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area.
Free troubleshooting resources include Adobe’s support
If you are having any issues with installing or uninstalling Adobe Captivate, please try rebooting your system prior to contacting Support.