Release Notes for Adobe Captivate (2019 release) Update 4

macOS only- Captivate (2019 release) Update 4

Notă:

Captivate (2017 release) users

The 2017 release of Captivate is not supported on macOS 10.15 Catalina. If you are using Captivate (2017 release), you must upgrade to Captivate (2019 release). The upgrade instructions are in this document.

If you still want to continue using Captivate (2017 release), you must downgrade to a supported version of macOS.

This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Captivate documentation. 

What's new in this update

Adobe Captivate (2019 release) Update 4 includes platform support for macOS Catalina 10.15.

System requirements

For Adobe Captivate system requirements, see System Requirements.

Notă:

If you have purchased an upgrade to Captivate (2019 release) from Captivate (2017 release), and you want to install the latest update, the upgrade serial number is no longer valid.

To get the new serial number, contact Captivate support.

Upgrade dialog box
Upgrade dialog box

Download Captivate

Download Captivate from the downloads page.

Install from dmg file

If you do not already have a Captivate installed in your system, go to your Adobe product page, and download Captivate (2019 release) Update 4.

  1. Double-click the .dmg file. On the panel, click the folder Adobe Captivate 2019.

    Installation panel
    Installation panel
  2. To start installing Captivate, click Install.

    Install option
    Install option
  3. After you cick Install, a pop-up appears that prompts you to click Open and proceed further. Click Open.

    Click Open and proceed
    Click Open and proceed
    Click Open
    Click Open
  4. Choose the options and to proceed, click Continue.

    Choose an option
    Choose an option
  5. To launch Captivate, click Launch.

    Launch Captivate
    Launch Captivate

Update to the latest version

Ensure that Captivate 11.0.0.243 or 11.0.1.266 or 11.5.0.476 or 11.5.1.499 build version is already installed.

  1. Open Adobe Captivate, and choose Help > Check for Updates. The Adobe Captivate Updater appears.

  2. After clicking Update Now, the update starts to install.

  3. When the installation is complete, you can see the Update Complete dialog.

    Update Complete
    Update Complete
  4. Click Close or to start Adobe Captivate, click Launch. 

    Notă:

    After installing this update, verify that the build number is 11.5.4.612.

    On the toolbar, click Help > About Adobe Captivate.

Known issues in this update

  • In macOS 10.15 , for AME round-tripping to work from Captivate , launch AME from outside Captivate for the first time, and then round-trip with AME from within Captivate.
  • In macOS 10.15, when you sign in with your Adobe credentials, you may have to sign in again to access services, for example, Adobe Stock or Community.

Download

To download Captivate (2019 release) and Captivate (2017 release), go to Captivate downloads.

Customer care

Customer Service 

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact. 

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area. 

Free troubleshooting resources include Adobe’s support knowledge base, Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible. 

If you are having any issues with installing or uninstalling Adobe Captivate, please try rebooting your system prior to contacting Support. 

Other resources