Green and pink video in Premiere Pro or Premiere Rush

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Adobe Premiere Rush Ghidul utilizatorului

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Se aplică: Adobe Media Encoder Adobe Premiere Pro Adobe Premiere Rush CCHOME Premiere Pro

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported file in Premiere Pro or Premiere Rush.

Issue

A green, purple, or pink haze appears in the Source, Program monitor or in the exported file. This issue occurs if the Intel GPU drivers on your system are not compatible or you have an older version of the drivers.

This issue can be seen in the following products:

  • Adobe Premiere Pro version 13.0 and later
  • Adobe Premiere Rush version 1.0 and later
  • Adobe Media Encoder version 13.0 and later
        
Example of a video with purple and green streaks
Example of a video with purple and green streaks

Solution

Premiere Pro

Check and update your device driver. 

The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Click here to download the driver version.

If updating the device driver does not work, try changing the video rendering settings as follows:

File > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only

Adobe Media Encoder

Check and update your device driver. 

The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Click here to download the driver version.

If updating the device driver does not work, try changing the video rendering settings as follows:

File > Preferences > General > Video Rendering > Mercury Playback Engine Software Only

Premiere Rush

Check and update your device driver. 

The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Click here to download the driver version.

Notă:

There are no rendering preferences in Premiere Rush. If you are using Premiere Rush, you need to update the Intel Driver from the above link to resolve this issue.