Premium features unavailable after purchase

After completing the purchase, you may still view Subscription Expired, or premium features such as Masking, Lens Blur, and Generative Remove may remain locked. In these cases, the app may continue to behave as if you are using the free version, even though the payment was completed successfully.

One of the most common causes is being signed in with a different Adobe ID than the one used for the purchase. Since the subscription is linked to a specific Adobe ID, signing in with another account prevents access to premium features.

If you're unsure which Adobe ID is associated with your purchase, check your purchase history in the App Store to confirm the account used for the transaction.

If you're signed in with the correct Adobe ID but still can’t access premium features, the purchase may not be properly linked to your Lightroom account:

If account verification and purchase restoration don't resolve the issue, a system refresh may help:

If none of these solutions restore access to your premium features, post your issue to the Adobe Support Community with details about your device platform, the Adobe ID you're using, and confirmation that you've completed the given steps. For billing questions specific to your app store purchase, contact Apple Support.

After completing the purchase, you may still view Subscription Expired, or premium features such as Masking, Lens blur, and Generative Remove may remain locked. In these cases, the app may continue to behave as if you are using the free version, even though the payment was completed successfully.

One of the most common causes is being signed in with a different Adobe ID than the one used for the purchase. Since the subscription is linked to a specific Adobe ID, signing in with another account prevents access to premium features.

If you're unsure which Adobe ID is associated with your purchase, check your purchase history in the Google Play Store to confirm the account used for the transaction.

If you're signed in with the correct Adobe ID but still can’t access premium features, the purchase may not be properly linked to your Lightroom account:

If account verification and purchase restoration don't resolve the issue, a system refresh may help:

If none of these solutions restore access to your premium features, post your issue to the Adobe Support Community with details about your device platform, the Adobe ID you’re using, and confirmation that you've completed the given steps. For billing questions specific to your app store purchase, contact Google Play Support.