Adobe Acrobat Sign transaction limits
Adobe Acrobat Sign limits transactions based on the service level of the sending party per the table below:
|
Transactions/ User License/ Year |
File size/ Upload |
Pages/ Transaction |
Signers/ Transaction |
KBA Transactions |
Phone Auth Transactions |
---|---|---|---|---|---|---|
Acrobat Standard |
Unlimited (See below) |
10 MB |
100 |
10 |
0 |
0 |
Acrobat Pro |
Unlimited (See below) |
10 MB |
100 |
25 |
0 |
0 |
Acrobat Sign SMB |
150 (See below) |
10 MB |
100 |
25 |
0 |
0 |
Acrobat Sign for Business |
150 (See below) |
10 MB |
100 |
25 |
0 |
0 |
Acrobat Sign for Business |
150 (See below) |
10 MB |
100 |
25 |
50 |
50 |
Acrobat Sign for Enterprise |
150 (See below) |
10 MB |
500 |
25 |
50/yr |
50/yr |
Acrobat Sign for Enterprise |
150 (See below) |
10 MB |
500 |
25 |
50 |
50 |
Transactions/Acrobat Sign user: A transaction occurs each time an electronic document or collection of related electronic documents is sent to one or more End Users through Acrobat Sign.
Acrobat Sign plans sold as user licenses include 150 transactions per user per year unless otherwise stipulated in your contract.
Business and enterprise-level customers who process a high volume of transactions can speak to their sales agent about buying a total volume of transactions with unlimited users (or a site license).
Refer to the Transaction Consumption article for details on how transactions are consumed.
File size/Upload: Acrobat Sign limits the size of each file uploaded.
If you attempt to upload a document outside this boundary, you get an error under the file that says, "Upload limit exceeded."
Pages/Transaction: The whole transaction (all files merged together) has a total page limit.
If you attempt to send a document that is larger than your account set limit, you get the error "Acrobat Sign was unable to create your agreement because the document(s) exceeded your page limit."
Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service.
Single-user, multi-user for teams, and business service levels have hard caps to the total number of signers their transactions can include.
KBA transactions: Knowledge-Based Authentication (KBA) is an advanced form of signer verification that is enabled at the business and enterprise level of service.
Phone Authentication transactions: Phone Authentication transactions are an advanced form of signer verification that is enabled at the business and enterprise levels of service.