Troubleshooting & help

You can download Sampler from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. Sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Sampler and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Sampler is a material and environment authoring tool. Sampler has powerful tools to convert images or photographs into tiling materials. Sampler includes many starter assets that you can combine to create unique customized materials. Sampler also has tools to create and edit panoramic environment lights. Use environment lights and materials made with Sampler across Adobe Substance 3D applications, and most other 3D applications thanks to the powerful export tools.

Substance 3D Sampler's documentation has information and solutions for known issues. The documentation is available here.

The forums are also available to speak to fellow Designer users and Adobe Developers. Visit the forums here.

To get started creating a material from an image, drag an image onto a blank material. Choose Image to Material. The image to material process is covered in this video with multiple methods of dealing with common issues.

First create a new project using one of the methods outlined on this page. With the project open, you can create a new environment light from the Project panel. Click the add icon to the right of the Environment lights header.

These filters require specific hardware. Verify you respect the minimum requirements by looking at the Technical Requirements here.

You can find filters created by the community on Substance Share. It's also possible to create filters with Adobe Substance 3D Designer.
To learn more about creating filters, see the documentation about custom filters here.

Check Sampler's technical requirements here.

Find out how to export Substance files and bitmaps here.

A list of common technical issues is available here.