Known issues in Premiere Pro

Poor playback performance in Macintosh M2 Studio or Mac Pro with multiple monitors

Issue: A customer with a Macintosh M2 Studio or Mac Pro with multiple monitors may experience poor playback performance.

Workaround: Enable Displays have separate Spaces in macOS System Settings > Desktop & Dock.

Apple and Adobe are working on a permanent fix for this issue.

August 2023 Release (Version 23.6)

The export function fails when trying to publish media directly from Premiere Pro to Twitter (X)

Issue: When a user attempts to publish media directly from Premiere Pro to Twitter (X), the export function fails, given recent changes at Twitter (X) and their APIs.

Workaround: This issue will be fixed in an upcoming release.

In older versions, you'll need to export media locally and publish through Twitter (X).

June 2023 Release (Version 23.5)

ARRIRAW files from the ALEXA 35 cannot be played in Premiere Pro

Issue: ARRIRAW files from the ALEXA 35, using Software Update Package 1.1 or later, cannot be played in any version of Premiere Pro.

Workaround: The issue is now fixed in the v23.6 beta.

an exported HEVC file can be played, but cannot be scrubbed

Issue: When an HEVC file is exported, it can be played but faces issues when scrubbed forward to any point in the video.

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, you can test the fix in the v 23.6 Beta version.

Dynamic link compatibility issues

Issue: Using Dynamic Link between app versions of 23.5 with lower versions of 23.x causes rendering issues in Windows.

Resolution: If using Dynamic Link in version 23.x, we recommend that all app versions (Premiere Pro, After Effects, or AME) have 23.5 or higher installed. Since there is no version of Character Animator 23.5, this is a special case. If you're using Dynamic Link with Character Animator 23.1, ensure the other apps are not at version 23.5. Instead, they must be at 23.0, 23.1, 23.2, 23.3, or 23.4.

May 2023 Release (Version 23.4)

Clips reset to the first frame after relinking in Text-Based Editing

Issue: When transcribed clips in a timeline are taken offline and relinked, clips shift and reset to the first frame. Effects, transitions, and speed changes can also be removed or impacted.

Resolution: Update to Premiere Pro 23.5 for a fix to this issue. If an update is not possible, follow this workaround:

If you get the media relinking dialog in 23.4 and have previously used transcription, close and don't save the project. Make a backup of your project file to be safe, and use one of these options:

• Revert to Premiere Pro 23.3.
  • Open the Creative Cloud Desktop app. Select All Apps > Premiere Pro. Click on the three dots   and select Other versions.
• Using XML.
  • Export XML (File > Export > Final Cut Pro XML) from the original system with properly connected media.
  • Import the XML into a new project on the new system and reconnect the media (Note: Not all aspects of the sequence will be reproduced by the XML).

Certain custom keyboard shortcuts are reset to default

Issue: Certain custom keyboard shortcuts reset to their default value on the first launch after updating to 23.4 or on the next launch after customization when using 23.4.

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:

• Launch with the default set, set up and save your custom keyboard, and switch back to default before quitting. After Premiere Pro is up and running, you can switch to your custom shortcut set.
  
• Revert to Premiere Pro 23.3.
  
• Make a backup of your keyboard shortcut file. You can do this before updating to 23.4 or when your keyboard is set up the way you like it in 23.4.
  

April (Version 23.3) and February (Version 23.2)

Export mode fails to load in Premiere Pro 23.2 and 23.3

Export mode fails to load and prevents exporting.  A loading spinner is shown, but the Export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut (Cmd + M /Ctrl + M), there is no result; you stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  In this state, Quick Export also fails to function.  This issue is known to affect Premiere Pro versions 23.2 and 23.3 on macOS and Windows.

If you are experiencing this issue, follow the workarounds posted here to get your export completed.

February 2023 Update (Version 23.2)

Playing Apple ProRes RAW after updating to NVIDIA’s latest drivers

Issue: There is a known issue with the latest NVIDIA game-ready drivers when running Adobe applications on machines with NVIDIA cards, which can cause Apple ProRes RAW playback to show black frames.

Workaround:

• With Premiere Pro, update to driver version 528.24 or higher. If that isn't possible, revert to the older version, 528.49.
• With After Effects or Media Encoder, no NVIDIA driver fix is available yet. It's recommended to roll back to the older version, 528.49.

December 2022 Release (Version 23.1)

Export issue for H.264 and HEVC with Premiere Pro 23.1

Issue: An issue affecting H.264 and HEVC or H.265 exports on Windows with Premiere Pro 23.1.

The issue impacts H.264 and HEVC or H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts.

Affected users will see this message: “File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.”

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:

• Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.).
• Export to a different format, such as Apple ProRes.
• For H.264 exports only: Disable hardware-accelerated encoding.

October 2022 Release (Version 23.0)

Issue with the Font Sync in Premiere Pro on macOS Ventura 13

Issue: The MOGRT gets applied, but the font never syncs because Creative Cloud login items were disabled, and Premiere Pro did not enable Core Sync items at the app launch.

Workaround: Open the Creative Cloud Desktop app, then go back into Premiere Pro and let the font sync.

For more details, see Fix login item issues for Adobe Creative Cloud on macOS Ventura.

Issue with imported AAF files with multitrack audio on Apple silicon

Result: While on Apple silicon, importing an AAF file with multi-channel audio, represented as multi-mono audio, will stutter during playback. 

Expected:  The file instance imported via AAF should play as well as the file instance that was directly imported.

Workaround: Use PPro Win or PPro on Mac Intel.

Unable to select Video Rendering and Effects options on Windows devices with Intel GPU and NVIDIA Graphic cards

Issue: You are unable to select from the Use options from the Video Rendering and Effects dropdown because it is greyed out. Or, if you open any project that uses OpenCL or CUDA, you get an error message - "Mercury Playback Engine is not available."

Workaround: When OpenCL™ and OpenGL® Compatibility Pack is installed, it adds another implementation of OpenCL to the machine, along with one by Microsoft, and NVIDIA is by default chosen as an OpenCL device.

If OpenCL™ and OpenGL® Compatibility Pack is installed, we recommend you remove the compatibility pack. Go to Settings > Apps > Apps & features > OpenCL™ and OpenGL® Compatibility Pack > Uninstall.

The compatibility pack is a backup implementation designed for ARM devices, thus, should not impact other installed applications.

June 2022 Release (Version 22.5)

Issue with sending clips to Audition

If you try to open an audio/video clip or sequence in Audition (Edit > Edit in Adobe Audition > Sequence), a warning dialog appears asking you to install the latest version of Audition (even if you are using the latest version).

To work around this issue, click OK in the warning dialog and it works correctly.  Opening the .prproj in Au via native import (File > Import) also works correctly.

Premiere Pro is unable to publish videos directly to Facebook

The login to Facebook may fail. Even if the login is successful, the upload will be rejected by Facebook. As a workaround, media should be exported to the local computer and then uploaded via the Facebook website.

April 2022 Release (Version 22.3)

Premiere Pro stops playback at around 34:46 (Fixed in v22.3.1)

For some users, playback or rendering may stop around 00:34:46:00 in the timeline.  After this happens, audio and video will no longer play back anywhere in the timeline.  Exports in Premiere Pro and Adobe Media Encoder also hang at about the same point.

This issue occurs in the following scenarios:

• Audio present in the timeline
• Audio present on two or more tracks
• Timeline longer than 34:46

This issue is fixed in Premiere Pro version 22.3.1. 

Rendering issues

December 2021 Release (Version 22.1.1)

Plug-in compatibility issues

Premiere Pro 22.1.1 introduced a bug that impacts third party After Effects plug-ins that work in Premiere Pro, such as those from BorisFX, Red Giant, Digital Anarchy, and other vendors. The bug impacts plug-in functions that request a frame from Premiere Pro, such as a thumbnail image. 

For more information on affected plug-ins and workarounds, see this community post.

Out of memory errors on M1 Macs

If Premiere Pro or Adobe Media Encoder is experiencing out-of-memory errors on M1-based Macs, adjusting the amount of memory allocated to Adobe applications may help decrease or eliminate the occurrence of these errors. You can try increasing the amount of memory that the operating system uses to achieve a 50% balance between Adobe and other applications/OS.

To work around this issue:

In the memory allocation area in the Memory preferences dialog (Preferences > Memory), it shows the amount of RAM available to Adobe and other applications.

1. Change the value listed for other applications to represent 50% of the total installed RAM.
2. Restart Adobe application to activate new memory allocation.

October 2021 Release (Version 22.0)

Hang when using After Effects 22.0 compositions in Premiere Pro 22.0 or Adobe Media Encoder 22.0.

This issue occurs when:

• Importing or working with After Effects compositions via Dynamic Link in Premiere Pro
• Using Motion Graphics templates (MOGRTs) created in After Effects. Premiere Pro may become unresponsive while loading a MOGRT.

A fix for this issue is available now in After Effects 22.0.1.

PREMIERE PRO HANGS ON LAUNCH ON macOS SYSTEMS

Follow the steps in this knowledge base article.

H.264 422 MEDIA WILL DROP FRAMES WITH DEFAULT HALF-RESOLUTION PLAYBACK

This is a capture format used with cameras such as the Sony A7siii, and others. This issue typically occurs when playback resolution is set to half.  

To avoid this issue, switch to full resolution OR enable High-Quality Playback using the wrench menu in the Program Monitor. If you need half-resolution playback only, download the latest Beta versions of Premiere Pro and After Effects, which have the fix for this issue.

We will include this fix in the release versions soon. In the interim, consider these workarounds:

• Set playback resolution to full and enable high-quality playback from the program monitor wrench menu. 

• If needed, revert to Premiere Pro 15.4.1.

• Use the current public Betas of Premiere Pro and After Effects.

Hang when using After Effects MOGRTs in Premiere Pro

Premiere Pro 22.0 hangs or freezes when using Motion Graphics Template (MOGRTs) that were created in After Effects. The MOGRT often gets stuck at 15% while loading and cause the application to become unresponsive. A fix for this issue is available now in the Premiere Pro (Beta). We will bring the fix into the release version soon. In the interim, consider these workarounds:

• Avoid using MOGRTs created in After Effects.  

• Revert to Premiere Pro 15.4.1 and After Effects 18.4.1. 

• Use the current public Betas of Premiere Pro and After Effects.

After Effects MOGRTs that use Lumetri parameters fail to render in Premiere Pro.

MOGRTs created in previous versions of After Effects that use Lumetri will fail to apply the Lumetri adjustments.  You can see the Lumetri parameters for the MOGRTs in the Essential Graphics panel, but adjusting them has no effect.

Workarounds:

• Recreate the MOGRT in the current release of After Effects and reimport into the current version of Premiere Pro.

• Avoid using the Lumetri effect in MOGRTs.

• Revert to Premiere Pro 15.4.1 and After Effects 18.4.1.