Contact Acrobat Sign Support for help regarding configuration questions, workflows, or any other questions you may have.
All support requests must be submitted via an Admin (group or account level) - End-users (in multi-user accounts) must contact their group or account administrators to submit new support requests. Only admins have the authority to request changes to the system. By limiting new case creation to admins only, there is less thrashing to get authorization to begin corrective work.
The administrative roles that can submit cases are:
- Adobe Admin Console:
- System Admin
- Support Admin
Administrators can request that other parties be included as contributors to the case by:
- Including the email address(es) when the support request is created
- CCing any other users when replying to the case email
- Forwarding a case email to another user and having them use that email to reply to the support team
For Adobe Acrobat Sign assistance:
1. Open the Support environment:
- Navigate to https://adobesign.com/public/login
- Log in as your administrator userID (Only Account or Group Admins can submit new cases)
- Click on the Question mark (?) link in the upper-right corner of the page
- Select Contact Support from the drop-down menu
There are two distinct Contact Support experiences:
What to include in your case
Each issue requires that you provide some information that allows us to start our investigation.
Below are common support categories with a list of suggested data points that are often needed to quickly isolate what the problem may be:
Best practices
- Ensure that more than one administrator is set up within the organization
- Subscribe for status updates on the Acrobat Sign service at https://status.adobe.com/document_cloud#
Known issues
Common questions: General
Common questions: Email
Common questions: API/Webhooks
Common questions: Workflows
Additional resources:
- Troubleshooting and Help: https://helpx.adobe.com/support/sign.html
- Community forums: https://community.adobe.com/t5/adobe-sign/bd-p/adobe-sign
- User Guide: https://helpx.adobe.com/sign/user-guide.html
- Tutorials: https://helpx.adobe.com/sign/tutorials.html