Adobe Sign - Small business feature Administrator

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Quick help for users of Adobe Sign
Quickly sign documents, prepare and send a document for signature, get multiple parties to sign a document, manage and track documents sent for signature. Sign in to get started,. 
Read the Quick start guide.

If you have purchased an Adobe Sign for small business plan, use the Admin Console to manage users and entitlements associated with them. You can also assign multiple administrators to help manage your team or the functional behavior of Adobe Sign.

For more information, see Manage Administrators.

Note:

If you have Document Cloud for business, Document Cloud for enterprise, Adobe Sign – Business or Adobe Sign – Enterprise plans, see Adobe Sign administration for more information.

Getting Started

To configure and administer the Adobe Sign service, a user with an active license must be enabled with an administrative role.

Elevating a user to an account-level administrative role in Adobe Sign requires and administrator in the Adobe Admin Console to either: 

  1. Log in to the Adobe Admin Console as an administrator

  2. On the Products tab, click on the Assign Users button located on the Adobe Sign offering card

    Click Assign Users

  3. The Add users to this product page loads:

    • Type the email address or name of the user you want to enable
      • A list is displayed of the users in your account that match the string you type
      • If the string is unique within your account, an option to create a new user is provided
    • Choose the product role (authority level) for the user
    • Click Save
    Add user to Adobe Sign

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

    Successful update

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Adobe Sign product page: Products > Document Cloud > Adobe Sign for Small Business

  3. Identify the user you want to edit.

    • Click on the Product Role drop-down in the far right of the user record and set the desired authority level
    Navigate to the Adobe Sign product and edit user

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

    Successful update

If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.

Full details on bulk CSV upload feature can be found here >

Add or edit with a CSV file

CSV fields

Revoke Adobe Sign Administrator Rights

To remove admin authority for the Adobe Sign service from a user:

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Adobe Sign product: Products > Document Cloud > Adobe Sign for Small Business

  3. Find the user you want to remove admin authority from

    • Click the dropdown field on the far right of the user record
    • Select User
    Update the user

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Adobe Sign is updated with the new role authority.

To learn more about the features that a team admin can customize for the end users, see Adobe Sign Quick Start for New Accounts.

Error When Admin Assigns Seat to a User

There are certain cases that can prevent an admin from successfully delegating an "Adobe Sign for Teams" seat to an end user through team admin console. A team admin might encounter an error like "The user cannot be assigned to this license. Learn more."

If you are getting this error, try delegating again using a different end-user email address, or Contact Support.

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