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Manage directory users

Last updated on Nov 09, 2022 04:50:37 PM GMT | Also Applies to Creative Cloud for enterprise, Creative Cloud for teams, Document Cloud for enterprise, Experience Cloud

Adobe Enterprise & Teams: Administration guide
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Directory users

For Enterprise and Federated ID type users

When you set up user identity on the Admin Console (for Enterprise or Federated ID), you need to create directories, then set up and link your domains to these directories. When you add Enterprise or Federated ID type users to the Admin Console, these users are also marked as directory users. You can see all users in the Admin Console in the Users list. You can see these users in the Directory Users list. The users in the Directory Users list are grouped by directory. This implies that, if your multiple domains are linked to a single directory, the users with email addresses in all the domains are listed in this directory. Since every new user Enterprise ID or Federated ID type user is added as a linked Business ID user, the user will also be available in the Business ID directory.

Learn more about managing directories and domains.

For Business ID type users

If you're using Business IDs on the Admin Console (for example, teams customers), a single directory is created and all Business ID users are put into this directory.

Note:

To enable enterprise storage and other enterprise-level features, we're updating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

You'll receive advance communication when your organization is scheduled for the update. For more information, see Introduction to Business IDs and new storage features. Until your organization is updated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

View directory users

To view the directory users in your organization:

In the Admin Console, navigate to Users > Directory Users.

The list of all directories created in this organization are displayed.
To view the users in a directory, click the name of the directory.

Notice, that users with different email domains may be listed in the same directory. This is because, different domains have been linked to this directory.

Note:

If there are more than 5000 users in a directory, the list of users is not displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.

See details of the description of the fields in the User list.

Permanently delete users

If you remove users (individually or in bulk) from the Admin Console, the users are removed from the User list. However, these users are still retained in the Directory Users list. Use the following procedure to permanently remove deleted users from the Admin Console:

Caution:

If you permanently delete a user, the user is deleted along with all the Creative Cloud assets belonging to that user. The user and the assets then, cannot be recovered.

In the Admin Console, navigate to Users > Directory Users.
From the list of directories, go to the Business ID directory.
From the list of users that displays, select the users clicking the check box to the left of their names.
Click Remove Users.
In the Remove Users dialog box that displays, click Remove Users.

The users are permanently removed from the Admin Console.

Since Enterprise ID or Federated ID users are linked to a Business ID user type, you will need to delete the user first from the domain-specific directroy, and then from the Business ID directory.

Delete user from domain-specific directory

In the Admin Console, navigate to Users > Directory Users.
From the list of directories, go to the domain-specific directory.
From the list of users that displays, select the users clicking the check box to the left of their names.
Click Remove Users.
In the Remove Users dialog box that displays, click Remove Users.

Delete user from Business ID directory

Return to Directory Users tab.
From the list of directories, go to the Business ID directory.
From the list of users that displays, select the users clicking the check box to the left of their names.
Click Remove Users.
In the Remove Users dialog box that displays, click Remove Users.

The users are permanently removed from the Admin Console.

Permanently delete users in bulk via CSV

If you have a large number of users in your directory users list, use the bulk CSV removal to avoid selecting users manually:

Caution:

If you permanently delete users, the user is removed along with all the Creative Cloud assets belonging to that user. The user and the assets then, cannot be recovered.

In the Admin Console, navigate to Users > Directory Users > select your target directory.
Select the three dots icon ( ) next to the Export Users button, then select Remove users by CSV.
Download the Current users template from the Download CSV template button.

Add the details of users you want to delete permanently to the downloaded CSV file. Then, upload the CSV file in the same window.
Review the warning messages on your screen. To continue with the deletion process, select Remove Users to confirm and continue.

The users listed in the CSV file are permanently removed from the Admin Console.

Restore deleted users

If you inadvertently remove users (individually or in bulk) from the Admin Console (either individually or in bulk), you can go to the Directory Users list and restore these users. However, you cannot recover the users removed from the Directory users section.

In the Admin Console, navigate to Users > Directory Users.
From the list of directories, select the directory to which the users deleted users belong.
Click Export Users.

The list of users in this directory is exported to a CSV file and downloaded to your computer.
If required, modify the list to only include user data for the users that you inadvertently removed.
Navigate to Users > Users and import these users back into the Admin Console.

See the procedure, in this document, on how to add multiple users.