User Guide Cancel

Manage users | Individually

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Approve Adobe apps in Google Admin Console
      3. Enable Adobe Express in Google Classroom
      4. Integration with Canvas LMS
      5. Integration with Blackboard Learn
      6. Configuring SSO for District Portals and LMSs
      7. Deploy Adobe Express through Google App Licensing
      8. Add users through Roster Sync
      9. Role sync for Education
      10. Kivuto FAQ
      11. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Role sync for Education
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage automatic assignment rules
      4. Review product requests
      5. Manage self-service policies
      6. Manage app integrations
      7. Manage product permissions in the Admin Console  
      8. Enable/disable services for a product profile
      9. Single App | Creative Cloud for enterprise
      10. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  6. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  7. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  8. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  9. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  10. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  11. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

The Admin Console allows you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

This document covers the procedures to manage users individually on the Admin Console. To manage users in bulk, use the CSV Bulk upload methods. For Federated ID or Enterprise ID type users, automate the user management process using the User Sync tool, or the User Management API.

Note:

We're updating organizations (teams or enterprises) to the Enterprise storage model to enable enterprise storage and other enterprise-level features for Adobe ID users.

You'll be notified when your organization is scheduled for the update. After the update, the Adobe ID users are moved to enterprise storage, and the organization directly controls their business profiles.

How user identity displays on the Admin Console

When you add a user to the Admin Console, how the user is authenticated, will depend on the following:

  • Federated ID (Applies to enterprise accounts): If you have claimed the email domain with which your user authenitcate their Adobe accounts. And, you have set up your user to sign-in using SSO. Learn more.
  • Enterprise ID (Applies to enterprise accounts): If you have claimed the email domain with which your user authenitcate their Adobe accounts. Learn more.
  • Adobe ID (Applies to teams or enterprise accounts): If you have not claimed the email domain or if your users authenicate with a public domain such as gmail.com.

View user list

  1. Sign in to the Admin Console.

    On the Users tab, the list displays the following information: NAME, EMAIL, ID TYPE, and PRODUCTS.

    Note:

    If there are more than 1000 users in your org, the list of users is not displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.

  2. Click a user row to display some basic user information such as product entitlements, admin rights.

  3. Click the name of the user for more detailed information.

Add users

  1. Go to the Admin Console, and click Add User.

  2. Enter the email address of the user. Optionally, you can enter the user's first and last names.

    Email and identity type

    If you have claimed the domain of the email address of the user that you're adding, that user is added either as an Enterprise ID user or Federated ID user. This depends on whether the organization is set up as Enterprise ID or Federated ID on the Admin Console.

    If, however, you have not claimed the domain, the user is added as a Adobe ID user.

  3. Select the products or user groups to assign to the user.

    The list of products that displays, is based on the purchase plan of your organization. Read about how to manage products and product profiles on the Admin Console.

    For enterprise accounts, click a product and select a profile for the product. For teams accounts, select the product to assign to the user.

    Read about how to manage products and product profiles on the Admin Console.

    To add the user to a user group, navigate to Assign User Groups or click . Then, select the user groups.

    The products associated with the selected user groups are assigned to the user.

    Add users

    Note:

    You can add up to ten users here. To add more, repeat the above steps after saving the changes.

  4. Click Save.

    The user is added, and displays in the Users list.

    If you assign an admin role or a Product Profile to users, they receive an email notification. Users must follow the link to complete their profile, if prompted.

Adobe Profiles

Adobe Profiles improve the way your end users store, manage, and securely collaborate on files stored in the cloud. The users that you add, in certain cases, may be prompted to select a profile (Business or Personal) when signing in to their Adobe account.

Multiple profiles are set up if one or more of the following cases applies to you.

  • The user has a business plan in addition to an individual plan. In this case, two profiles are set up — one Business and one Personal.
  • The user has multiple business plans provided by different organizations. In this case, a Business Profile is set up for each organization.
  • The admin has administrative privileges to more than one organization on the Adobe Admin Console. For details, see Update to sign-in experience for admins.
  • Your organization uses a feature called Directory Trust. This typically happens when there's a conglomerate or a group or holding company. In this case, two Business Profiles are set up — one each for the main and trustee organizations.
Select a Profile

For an end-user introduction to profiles, see Manage Adobe Profiles.

Edit user details

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own. You can modify the following details for a user:

  • User Groups and Products associated with the user
  • Administrative rights
  • Country
Note:
  • For Federated ID or Enterprise ID type users, user details can be changed using the Admin Console, Azure Sync, Google SyncUser Sync tool, or the User Management API. The changes take effect immediately, however, the user is not notified. If you change the email address for a user, inform the user to use the new email address to log in to the Adobe enterprise account.
  • For Federated ID type users, changes in the email address affect the user login only if email addresses have been used as the identifier in the SAML handoff between Adobe and the Identity Provider of the organization. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides or users will be unable to log in to their enterprise accounts.
  1. In the Admin Console, navigate to Users Users.

  2. From the list of users, click the name of a user.

    Ensure that the hyperlink on the name is highlighted.

  3. In the User Details section, click Edit user profile.

    Edit user details menu

  4. Edit the products, user groups, and administrative rights associated with the user

    Click  in the upper-right corner of the relevant section.

    Note:

    (For enterprises onlyAssigning a user group will also assign the associated product profiles to the user.

    Edit user profile

Remove users

Note:

Federated ID and Enterprise ID type users can also be removed using Azure SyncGoogle SyncUser Sync tool, or the User Management API.

  1. In the Admin Console, navigate to Users Users.

  2. From the list of users that displays, select the users clicking the check box to the left of their names.

  3. Click Remove Users.

  4. (Does not apply to Education customers) If your organization uses Adobe storage for business, you can do one of the following:

    • Transfer content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user that receives the content.
    • Transfer content later: The folder content remains in the Inactive User tab until it is permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to retrieve the content.

    For more information, see reclaim the assets of the deleted user.

    For Education customers

    If you're an Education customer, you will not see the above options. Which means that, when you delete an account, the student's assets are moved to Inactive Users tab. 

    To transfer the assets to a student who has left the organization, navigate to Storage > Inactive users, transfer the content to themselves or to some other user in the org (because the student is no longer part of the institution), the recipient needs to then download the assets (as zip files), and send the zip files to the student.

    Caution:

    If you’re removing Directory Users (Users > Directory Users) for security reasons, all references to the user’s name and email address are removed. Only a unique alphanumeric ID is retained in the Admin Console. When you reclaim such assets later, it may be difficult to identify deleted users in the Inactive users tab. It is recommended that you use the Transfer content now option. 

  5. In the Remove Users dialog box that displays, click Remove Users.

    The users are removed from the Admin Console, and all permissions and access to services conferred by the organization are revoked.

 Adobe

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