User Guide Cancel

Manage users | Individually

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Enable Adobe Express in Google Classroom
      3. Integration with Canvas LMS
      4. Integration with Blackboard Learn
      5. Configuring SSO for District Portals and LMSs
      6. Kivuto FAQ
      7. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Manage existing domains and directories
      8. Use directory trust to add pre-claimed domains
      9. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

The Admin Console allows you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

How to manage users in the Admin Console

This document covers the procedures to manage users individually on the Admin Console. To manage users in bulk, use the CSV Bulk upload methods. For Federated ID or Enterprise ID type users, automate the user management process using the User Sync tool, or the User Management API.

Note:

So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

View user list

The list of users that you add (admins or end users) is available in the Users tab of the Admin Console.

  1. Sign in to the Admin Console.

  2. Navigate to the Users tab.

    Note:

    If there are more than 5000 users in your org, the list of users is not displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.

    The list displays the following information:

    Name and email of the user.

    Account Status:

    User identity type Status description Description Applies to
    Business ID

    Active

    User account available for login and license access.
    Teams and enterprise

    Inactive

    • User has removed their account.
    • User can no longer log in to their account or access provisioned licenses.
    Enterprise ID

    Active

    User account available for login and license access.
    Enterprise only

    Disabled

    • Admin has removed the account from th Users list but not permanently deleted from the Directory Users list.
    • User can no longer log in to their account or access provisioned licenses, but their cloud-stored assets are still available unless permanently deleted from the Directory Users list.
    Federated ID

    Active

    • User account available for SSO login and license access.
    • If sync is configured, an Active user is in-scope for the automated sync.
    Disabled
    • User can no longer log in to their account or access provisioned licenses.
    • If sync is configured, a Disabled user is removed from sync scope in the organization’s directory, causing the user to no longer have login access to their account or provisioned licenses, but their cloud-stored assets are still available.
    • A Disabled user will only appear in the Directory Users list, and a user’s Adobe account can only be permanently deleted from the Directory User list.
    Note: With the Azure or Google sync configured, users are managed in a read-only mode via the sync, and the status depends on their status within the organization’s directory.
     
    Adobe ID Active
    User account available for login and license access.
    Teams and enterprise
    Inactive
    • User has removed their account.
    • User can no longer log in to their account or access provisioned licenses.

    ID type: The identity type of the user. For details, see Identity overview.

    Products: Product entitlement for users.

  3. Click a user row to display some basic user information such as product entitlements, admin rights.

  4. Click the name of the user for more detailed information.

Add users

  1. In the Admin Console, navigate to Users > Users.

  2. Click Add User.

  3. Enter the email address of the user.

    If applicable, the recommended ID Type is populated automatically. You can change it if you need, from the drop-down list.

    Email and identity type

    Note:

    If you have claimed the domain of the email address of the user that you're adding, that user is added either as an Enterprise ID user or Federated ID user. This depends on if the organization is set up as Enterprise ID or Federated ID, respectively, on the Admin Console.

    See the table on Adobe's supported Identity types. For details, read this introduction to introduction to ientity types.

    Identity type

    Account ownership

    Data ownership

    Enterprise features and storage

    Business ID

    Organization

    Organization

    Yes

    Enterprise ID

    Organization

    Organization

    Yes

    Federated ID

    Organization

    Organization

    Yes

    Adobe ID

    Individual user

    Individual user

    No

  4. For an Enterprise ID, select the Country of the user. For a Federated ID, enter an SSO Username and select the Country of the user.

    (Recommended) The First name and Last name of the user is optional. However, we recommend that you enter these details now, for Business ID type users. If you need these details to be entered later, they will need to be done by the user. After the account is created, you cannot change the First name and Last name fields. See, Edit user details below.

    Enter name and country or region

    Note:

    The SSO Username depends on your SSO configuration, and can be either the organization LDAP or organization email address for that user.

  5. Select the products or user groups to assign to the user.

    The list of products that displays, is based on the purchase plan of your organization. Read about how to manage products and product profiles on the Admin Console.

    Add users

    Note:

    You can add up to ten users here. To add more, repeat the above steps after saving the changes.

  6. Click Save.

    The user is added, and displays in the Users list.

    If you assign an admin role or a Product Profile to users, they receive an email notification. Users must follow the link to complete their profile, if prompted.

Adobe Profiles

Adobe Profiles improve the way your end users store, manage, and securely collaborate on files stored in the cloud. The users that you add, in certain cases, may be prompted to select a profile (Business or Personal) when signing in to their Adobe account.

Multiple profiles are set up if one or more of the following cases applies to you.

  • The user has a business plan in addition to an individual plan. In this case, two profiles are set up — one Business and one Personal.
  • The user has multiple business plans provided by different organizations. In this case, a Business Profile is set up for each organization.
  • The admin has administrative privileges to more than one organization on the Adobe Admin Console. For details, see Update to sign-in experience for admins.
  • Your organization uses a feature called Directory Trust. This typically happens when there's a conglomerate or a group or holding company. In this case, two Business Profiles are set up — one each for the main and trustee organizations.
Select a Profile

For an end-user introduction to profiles, see Manage Adobe Profiles.

Edit user details

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own. You can modify the following details for a user:

  • User Groups and Products associated with the user
  • Administrative rights
  • Country
Note:
  • For Federated ID or Enterprise ID type users, user details can be changed using the Admin Console, Azure Sync, Google SyncUser Sync tool, or the User Management API. The changes take effect immediately, however, the user is not notified. If you change the email address for a user, inform the user to use the new email address to log in to the Adobe enterprise account.
  • For Federated ID type users, changes in the email address affect the user login only if email addresses have been used as the identifier in the SAML handoff between Adobe and the Identity Provider of the organization. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides or users will be unable to log in to their enterprise accounts.
  1. In the Admin Console, navigate to Users Users.

  2. From the list of users, click the name of a user.

    Ensure the hyperlink on the name is highlighted.

  3. (Not available for Business ID type users) In the User Details section, click Edit user profile.

    Edit user details menu

    The Edit user profile option is not available for Business ID type users. This means, that these users will need to update their profiles here. For more, see how to Update your account profile.

  4. Edit the products, user groups, and administrative rights associated with the user

    Click  in the upper-right corner of the relevant section.

    Note:

    (For enterprises onlyAssigning a user group will also assign the associated product profiles to the user.

    Edit user profile

Remove users

The organization owns and manages Business IDEnterprise ID, and Federated ID type user accounts. So, when you remove a user, all permissions and access to services conferred by the organization are revoked.

To revoke access to products and services, without deleting any associated data, do not delete the user. Instead, remove the user from any Product Profile that confers entitlements.

Note:
  1. In the Admin Console, navigate to Users Users.

  2. From the list of users that displays, select the users clicking the check box to the left of their names.

  3. Click Remove Users.

  4. If your organization uses Adobe storage for business, you can do one of the following:

    • Transfer content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user that receives the content.
    • Transfer content later: The folder content remains in the Inactive User tab until it is permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to retrieve the content.

    For more information, see reclaim the assets of the deleted user.

    Caution:

    If you’re removing Directory Users (Users > Directory Users) for security reasons, all references to the user’s name and email address are removed. Only a unique alphanumeric ID is retained in the Admin Console. When you reclaim such assets later, it may be difficult to identify deleted users in the Inactive users tab. It is recommended that you use the Transfer content now option. 

  5. In the Remove Users dialog box that displays, click Remove Users.

    The users are removed from the Admin Console, and all permissions and access to services conferred by the organization are revoked.

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