This document details a list of frequently asked questions regarding Shared Device Licensing

Identity and sign in

What is the best identity type for authentication of end users (K-12 and faculty)?

Federated or Enterprise IDs are the recommended identity types for institutions. For more details, see Adobe-supported identity types.

With Shared device licenses, do students still require Adobe IDs to use applications in a lab environment?

Yes. Students can have one of three ID types: Adobe ID, Enterprise ID or Federated ID. K-12 users must sign in with Enterprise or Federated IDs. See details of the Adobe supported identity types, in this document.

Can students or staff access Adobe apps and services at home via Shared Device Licensing?

No. Shared device licenses are not available for home use.

Can students be signed in to an unlimited number of lab computers over the semester? Or will they get warnings to sign out other computers when they sign in?

Students can sign in and out of unlimited lab computers. Shared Device Licensing only works on lab computers so they cannot use shared device licenses outside the institution's lab.

For BYO and home use, students will need individual entitlements.

Can I use a single email address to activate 300 computer units?

No. Each computer in your labs will need to be activated using a separate ID.

What if students do not have their own unique sign in?

They can either create their own free Adobe IDs in the sign-in page. Or the school can assign the Free Spark offer to them and they will receive a welcome email. After that, students can sign in to Creative Cloud.

Will students be required to sign in to Adobe after they have logged in to the computer operating system?

Currently, Adobe's SSO setup doesn't support passthrough authentication. Even if you have set up Federated identity, students will need to login to the computer and then re-enter their credentials when signing in to Creative Cloud.

If my institution uses Federated (SSO) identity type, do the users have to sign into applications every time they open one? Even for applications such as Acrobat Pro that are accessed by faculty and staff many times a day.

Yes. To use a Creative Cloud application, users will need to sign in each time.

However, your staff can use Acrobat Pro as a reader.  This does not require sign in.

Can we force a user to only sign in with a Federated ID?

Yes. You can set access policies to allow only Federated ID sign in. Read more about access policies here.

Can our faculty sign in with their personal Adobe IDs to access files they have stored in their Adobe storage?

Your IT department will need to determine whether or not they are allowed to do so on the lab computers.

The user access policy you define in the Profile Configuration determines what type of Adobe IDs users can login with, on the lab computers,

Will students need to sign in to an application every time they need to use one?

Just one sign in to Creative Cloud will unlock access to all applications.

Can Shared Device Licensing be applied to staff computers as well?

Shared device licenses can be used on any institutionally owned machine accessed by multiple users.

Why am I prompted with a confirmation dialog box while my session is still active?

Often, users forget to sign out after the class or lab session is complete. To protect users and their assets, periodically, users are prompted with the following account confirmation dialog box:

Account confirmation dialog

This ensures that a subsequent user to the lab computer does not access to assets that the previous user was working on.


You are not required to sign out. To continue with your session, click Continue.


If shared device licenses are only available for labs and classrooms, then what do we do for staff, since we can't use serialized installs anymore?

Staff and faculty will use Named User Licensing.

What happens to BYOD? Are students entitled to install apps on their devices, as members of an organization?

No. Only lab machines are available for Shared Device License deployment. All other home and BYOD devices require a Named User License assignment. See this document for the Adobe-supported licensing methods.

I don't plan to give students licenses, so how do I activate lab computers with shared device licenses?

Share Device Licensing does not require you to assign licenses to students. Students only need an Adobe ID, not a Share Device Licensing entitlement. See this article on how to create an Adobe ID.

How are the number of device Licenses being determined for users currently using FTE with free lab licenses?

The terms of your licensing agreement with Adobe remain the same. So, if you have full coverage of your lab devices, that will continue with shared device licenses.

How is the number of device licenses in my contract determined? Does this depend on the number of lab computers?

That is determined during the contract process. It depends on the contract of your institution with Adobe.

How do we determine the number of shared device licenses our institution needs?

If you have been able to use serialized deployment for your lab computers, then those same lab computers can use shared device licenses.

Is a shared device license tied to a computer? If a computer needs a mid-semester re-image, will that computer require a new shared device license? Does the license need to be revoked or will it stay associated with that computer?

Once deployed, the shared device license is tied to a computer. If the computer is re-imaged, you just need to re-deploy the package to that computer.

If the hardware on a lab computer fails or we replace it, do we lose the license on that computer?

No. You only need to contact Adobe support and report the loss of that computer. Adobe support will adjust your license count.

Your contract determines how many lab or classroom machines are included.

What do we do with our current shared devices?

Shared devices are currently enabled with serial numbers. Unfortunately, that means students do not have access to many of our latest apps.

You will need to migrate these licenses to shared devices licenses and then deploy the new licenses on these devices. For details, see this document.

Can I have device licenses and shared device licenses deployed simultaneously on the same device?

When you run the device license to shared device license migration workflow, all your device licenses are migrated to shared device licenses. After you create and deploy the shared device license packages on the devices in your labs, the legacy device licenses will stop working in 30 days after migration.

Egress IPs

Wouldn't Egress IPs limit the licensed users ability to install on home computers?

At home, students and staff should use a Named User license. Shared device licenses are not available for home use.

Does the Egress IP entry field allow for CIDR notation?

The Egress IP notation only supports single IPs or dash-separated IP ranges. It does not support CIDR notation.

Other questions

Will Creative Cloud Packager still work?

To create shared device license packages, sign into the Admin Console. Read this document for the details on how to do create shared device license packages.

Can I prevent updates to CC applications by end users on the shared lab computers?

Shared device license packages are designed to prevent app updates by end users. Also, IT admins cannot change the settings.

Do all Creative Cloud 2019 apps support shared device licenses?

Currently, Adobe Dimension does not support shared device licenses for educational and lab setups.

Does a shared device license grant / provision a user with entitlement to Adobe services?

No, Shard Device Licensing only grants the ability to launch desktop applications. It does not provide a user’s Adobe account with licensing for cloud-based services. Some services are available for free with an Adobe ID account. However, some require a product purchase. The same Creative Cloud services, which your user account is already entitled to, can be used with the installed shared device license.

See this document for what you get free with your Creative Cloud membership.

Can I install shared device license packages on a virtual machine?

No. Shared device license packages cannot be installed on virtual machines.


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