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Fix issues with saving Illustrator cloud documents

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  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Learn faster with the Illustrator Discover panel
      3. Create documents
      4. Toolbar
      5. Default keyboard shortcuts
      6. Customize keyboard shortcuts
      7. Introduction to artboards
      8. Manage artboards
      9. Customize the workspace
      10. Properties panel
      11. Set preferences
      12. Touch Workspace
      13. Microsoft Surface Dial support in Illustrator
      14. Undo edits and manage design history
      15. Rotate view
      16. Rulers, grids, and guides
      17. Accessibility in Illustrator
      18. Safe Mode
      19. View artwork
      20. Use the Touch Bar with Illustrator
      21. Files and templates
    3. Tools in Illustrator
      1. Tools at a glance
      2. Select tools
        1. Selection
        2. Direct Selection
        3. Group Selection
        4. Magic Wand
        5. Lasso
        6. Artboard
      3. Navigate tools
        1. Hand
        2. Rotate View
        3. Zoom
      4. Paint tools
        1. Gradient
        2. Mesh
        3. Shape Builder
      5. Text tools
        1. Type
        2. Type on a Path
        3. Vertical Type
      6. Draw tools
        1. Pen
        2. Add Anchor Point
        3. Delete Anchor Point
        4. Anchor Point
        5. Curvature
        6. Line Segment
        7. Rectangle
        8. Rounded Rectangle
        9. Ellipse
        10. Polygon
        11. Star
        12. Paintbrush
        13. Blob Brush
        14. Pencil
        15. Shaper
        16. Slice
      7. Modify tools
        1. Rotate
        2. Reflect
        3. Scale
        4. Shear
        5. Width
        6. Free Transform
        7. Eyedropper
        8. Blend
        9. Eraser
        10. Scissors
    4. Quick actions
      1. Retro text
      2. Neon glow text
      3. Old school text
      4. Recolor
      5. Convert sketch to vector
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Share documents for review
      4. Upgrade cloud storage for Adobe Illustrator
      5. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Symbolism tools and symbol sets
      10. Adjust path segments
      11. Design a flower in 5 easy steps
      12. Perspective drawing
      13. Symbols
      14. Draw pixel-aligned paths for web workflows
    2. 3D objects and materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D Text
      5. Create 3D objects
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Copy and duplicate objects
      8. Rotate and reflect objects
      9. Intertwine objects
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Add text and work with type objects
      2. Create bulleted and numbered lists
      3. Manage text area
      4. Fonts and typography
      5. Identify and use fonts from images and outlined text
      6. Format type
      7. Import and export text
      8. Format paragraphs
      9. Special characters
      10. Create type on a path
      11. Character and paragraph styles
      12. Tabs
      13. Find missing fonts (Typekit workflow)
      14. Arabic and Hebrew type
      15. Fonts | FAQ and troubleshooting tips
      16. Create 3D text effect
      17. Creative typography designs
      18. Scale and rotate type
      19. Line and character spacing
      20. Hyphenation and line breaks
      21. Spelling and language dictionaries
      22. Format Asian characters
      23. Composers for Asian scripts
      24. Create text designs with blend objects
      25. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Appearance attributes
      4. Create sketches and mosaics
      5. Drop shadows, glows, and feathering
      6. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Place multiple files
      2. Manage linked and embedded files
      3. Links information
      4. Unembed images
      5. Import artwork from Photoshop
      6. Import bitmap images
      7. Import Adobe PDF files
      8. Import EPS, DCS, and AutoCAD files
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Use Illustrator artwork in Photoshop
      2. Export artwork
      3. Collect assets and export in batches
      4. Package files
      5. Create Adobe PDF files
      6. Extract CSS | Illustrator CC
      7. Adobe PDF options
      8. Document info panel
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash issues
    2. Recover files after crash
    3. File issues
    4. Supported file formats
    5. GPU device driver issues
    6. Wacom device issues
    7. DLL file issues
    8. Memory issues
    9. Preferences file issues
    10. Font issues
    11. Printer issues
    12. Share crash report with Adobe
    13. Improve Illustrator performance

Learn how to fix issues with saving cloud documents in Illustrator due to connectivity, document sync, or memory problems.

You might get one of the following errors when saving cloud documents:

  • Something went wrong.
  • Cloud document is not available.
  • Your version of CoreSync is incompatible with this version of Illustrator.
  • The document content is not available.

If you get one of these error messages when saving cloud documents, perform the steps below in sequence:

     Ensure good network connectivity.

     Update the Creative Cloud desktop app.

     Fix cloud document sync errors.

     Ensure that there is enough computer memory.

     Close the document if it's open in another version.

Ensure good network connectivity

Illustrator can't save your cloud document if you have poor network connectivity. Check your network connectivity and try saving the document again.

Update the Creative Cloud desktop app

  1. Open the Creative Cloud desktop app.

  2. Update the app.

    macOS

    Navigate to Help > Check for Updates.

    Windows

    Navigate to     in the upper-left corner of the app, and select Help > Check for Updates.

Fix cloud document sync errors

  1. In the Creative Cloud desktop app, select the profile icon in the upper-right corner, and then select Sign out.

  2. Quit the Creative Cloud desktop app.

  3. In the Activity Monitor on macOS (Applications> Utilities > Activity Monitor) or Task Manager on Windows, ensure that the following two processes are closed: Adobe Content Synchronizer and Adobe Desktop Service.

  4. Navigate to the following path:

    Windows: 

    • C:\Program Files (x86)\Adobe\Adobe Sync

    macOS:

    • /Applications/Utilities/Adobe Sync

  5. Rename the folder CoreSync to CoreSync-OLD.

  6. Restart your computer and open the Creative Cloud desktop app.

Ensure that there is enough computer memory

Illustrator can't save documents when your computer doesn't have enough memory (RAM). Here are some checks you can perform:

Close the document if it's open in another version

Illustrator can't save your document if it's open in another version of Illustrator:
  • Close the document that is open in the other Illustrator version. If you are unable to close the document, force quit all versions of Illustrator or restart your computer. 
  • If closing the document doesn't help, rename the document and save it.

Related resources

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