Help acquiring your product | Orders & returns

See Online order and payment FAQ to get help with

• Choosing an upgrade or a new product 
• Checking order or refund status
• Downloading a product
• Placing or changing an order 
• Purchasing and payment options
• Placing a tax-exempt order

Order an Adobe product platform or language swap

Order replacement

Shipping, delivery, and order status

See Order tracking and shipping to get help with

• Order status and tracking
• Delivery options and shipping costs

Returns and refunds

See Return, cancel, or exchange an order to get help with

• Returning a product purchased from Adobe or a reseller
• Checking refund status

Education products

See Education FAQ to get help with

• Eligibility for education discounts
• Purchasing products at an education discount
• Information about Student and Teacher Edition software
• Checking verification and order status

Adobe Volume Licensing

See Volume Licensing FAQ to get help with 

• Your serial number, activation code, activation key, or key code
• Logging in to the Licensing website
• Downloading volume licensing software
• Volume licensing orders
• Managing your account

Upgrades

Upgrade information for CS6 from a previous suite or product

Upgrade policy after product announcement

• Determine if you're eligible for a complimentary upgrade
• Place an order for a complimentary upgrade