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Error "Adobe Application Manager is needed" | CS5, CS5.5

Adobe Community Help


Products Affected

  • Flash Professional CS5
  • Photoshop CS5
  • After Effects CS5.5
  • Dreamweaver CS5
  • Flash Catalyst CS5
  • Flash Professional CS5.5
  • Creative Suite CS5
  • InCopy CS5.5
  • InDesign CS5.5
  • Illustrator CS5
  • Dreamweaver CS5.5
  • After Effects CS5
  • Flash Catalyst CS5.5
  • InDesign CS5
  • Adobe Premiere Pro CS5.5
  • InCopy CS5
  • Adobe Premiere Pro CS5
  • Fireworks CS5
  • Soundbooth
  • Encore CS5
  • Creative Suite CS5.5
  • Contribute CS5
  • Show All Show Less

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

One of the following error messages occurs when you launch or use a Creative Suite 5 or CS5.5 product:

  • Adobe Application Manager is needed to update your product.
  • Adobe Application Manager is needed to start your trial.
To the top

Solutions

  • Solution 1: Install the AAM patch
  • Solution 2: Verify short filename paths
  • Solution 3: Install the Creative Suite 5 or CS5.5 product silently

1. Install the AAM patch

The AAM patch installs the correct version of the Adobe Application Manager. Select the patch from your operating system below:

  • Windows
  • Mac OS

2. (Windows) Verify short filename paths

1. Determine whether short filenames are causing the problem.

  1. Launch a command prompt with administrator privileges.
    • Windows XP: Click Start > Run, type cmd, and press Enter.
    • Windows Vista/7: Click Start, type cmd in the Search field, and press Enter.
  2. Type fsutil behavior query disable8dot3 and press Enter.
    • If the output of the command is 1, then proceed to Manually create short file paths.
    • Otherwise, proceed to Install the Creative Suite 5 or CS5.5 product silently.

2. Manually create short file paths

Important: Substitute <user_name> with your user name.  

  1. Log out of your current user account and log in to another Administrative account.
  2. Launch an administrative command prompt.
    • Windows XP: Click Start > Run, type cmd, and press Shift + Enter.
    • Windows Vista/7: Click Start, type cmd in the Search field, and press Shift + Enter. 
  3. Set short filenames.
    • Windows XP
    1. Type fsutil file setshortname "c:\Documents and Settings\<user_name>\Local Settings" local~1 and press Enter.
    2. Type fsutil file setshortname "c:\Documents and Settings\<user_name>\Local Settings\Application Data" applic~1 and press Enter.
    • Windows Vista/7
    1. Type fsutil behavior set disable8dot3 2 and press Enter.
    2. Type fsutil file setshortname "C:\Users\<user_name>" user~1 and press Enter.
  4. Log off from the current user and log in to your original user.
  5. Reinstall the Creative Suite 5 or CS5.5 product.

3. Install the Creative Suite 5 or CS5.5 product silently

Windows

  1. Using a command prompt, navigate to the folder containing the Set-up.exe file.  
  2. Open a command prompt with administrative privileges, or enter the command into the run/command line field within your deployment technology. 
  3. Type Set-up.exe --mode=silent and press Enter.

Mac OS X

Important: In a Terminal window, navigate to the folder containing the Install.app.

  1. Open a Terminal window or enter the command into the Unix command-line field within your deployment technology. 
  2. Type sudo Install.app/Contents/MacOS/Install --mode=silent  and press Return.
  3. Type your administrative password and press Return.
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