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Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5

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Issue

After you install an Adobe Creative Suite 5 or CS5.5 application, the installer log file contains one of the following "Exit 6" or "Exit 7" errors:

  • Unable to preserve owner and group of <filepath>
  • Unable to set owner and group of <filepath> to <uid> and <gid>
  • Unable to get permissions of <path>
  • Unable to preserve owner and group of <path>
  • Unable to delete directory <path>
  • Unable to set permissions of "<filepath>" to <mode>
  • Unable to restore permissions of "<filepath>" to <mode>
  • Unable to copy file from "<source>" to "<destination>"

Solutions

Solution 1: Rename Adobe folders in the Applications (Mac OS) or Program Files (Windows) folder

Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you are trying to install.

Often, files left over from previous install attempts are unexpected by the installer, and can lead to read or write file system errors. Check the Applications (Mac OS) or Program Files (Windows) folders for folders that could have been left from a previous installation or update attempt.

  1. Navigate to:

    Mac OS: /Applications

    Windows: C:\Program Files\Adobe\
  2. Look inside for folders that are clearly named for the applications you are trying to install, and rename them. For example, rename "Adobe Photoshop CS5" to "Adobe Photoshop CS5 old."
  3. Check for the existence of a folder named "AdobePatchFiles" and rename it.
  4. (Mac OS Only) Rename the folder named "Adobe" in the Applications folder.
  5. Attempt to install your software again.
  6. If your installation is complete, confirm that your other Adobe applications are working as expected, then you can delete the renamed folders.

Solution 2: Verify file permissions

These errors can indicate a problem with file permissions. To resolve them, verify your file permissions.

The file path in the error messages appears immediately in place of the word <filepath> or <path>. The parent file folder is the folder immediately before the last folder referenced in the error. In the sample error message below, the parent directory is Adobe. Follow the instructions below for the next folder in the path.

Sample error message:

Unable to delete directory C:\Program Files\Common Files\Adobe\Installers\Adobe.Creative.Suite.5.05.01.10.log

  1. Check the Creative Suite 5 main installation log for the error codes listed above and record any file paths associated with the error messages.

    Note: See Troubleshoot CS5 and CS5.5 installation with install logs (cpsid_84451) for information about opening the log file. 
  2. Close all Adobe applications.
  3. Follow instructions below for your operating system to modify permissions.

Note: This solution requires administrative privileges on your computer. Log in with an administrative user account.

Windows XP

  1. (Windows XP Home only) Restart in safe mode by pressing F8 as you start up and selecting Safe Mode from the list of startup options.

    Note: For additional assistance with Safe Mode, see the Microsoft support website.
  2. Choose Start > My Computer > Folder Options, and then click the View tab.
  3. In the Advanced Settings section, deselect the Use Simple File Sharing (Recommended) option and click OK.
  4. Navigate to the parent folder and right-click the next folder.  
  5. In the Attributes section, deselect the Read-Only option, click Apply, and then click OK.
  6. In the Security tab, make sure that Administrators And System is listed and permissions for security are set to Full Control.
  7. Click Advanced, select the Owner tab, and select Administrators.
  8. Select Replace Owner On Subcontainers and Objects, click Apply, and then click Yes.
  9. In the Permissions tab, select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects and click OK. 
  10. Click Yes and OK until you've closed the Installers Properties dialog box.
  11. Repeat steps the process on the remaining folders.
  12. Launch your Adobe application.

Windows Vista/7

  1. Choose Start > Computer > Organize > Folder and Search Options, and then click the View tab.
  2. In the Advanced Settings section, deselect Use Sharing wizard (Recommended) and click OK.
  3. Navigate to the parent folder.
  4. Right-click the next folder, and then choose Properties.
  5. In the Attributes section, deselect Read-Only and click Apply, then OK.
  6. In the Security tab, make sure that Administrators And System is listed and permissions for security are set to Full Control. If not, do the following:

         a. Click Edit.

         b. If the User Account Control (UAC) elevation prompt appears, then follow the instructions to accept it.

         c. Change the settings as necessary.
  7. Click Advanced, and in the Owner tab click Edit. Accept the UAC elevation prompt if it appears.
  8. In the Change Owners Section, click Administrators and select Replace Owner On Subcontainers and Objects. Then click Apply.
  9. In the Permissions tab, click Edit. Accept the UAC elevation prompt if it appears.
  10. Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  11. Click OK and Yes until you've closed the Installers Properties dialog box.
  12. Repeat the process on any additional file paths.
  13. Launch your Adobe application.

Mac OS X

  1. Navigate to the parent folder.
  2. Control-click the folder and choose Get Info.
  3. In the Sharing & Permissions section, click the Details option to show owner and group options.
  4. Click the lock icon in the lower right corner. Type in your administrator username and password as prompted.
  5. Give Read & Write permissions to your username, admin, and everyone.
  6. Click the Gear icon and choose Apply To Enclosed Item.
  7. Close the Get Info window.
  8. Repeat the process on the remaining paths.
  9. Launch your Adobe application.
Keywords: cpsid_83574

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