Adobe
Products

Top destinations

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • SiteCatalyst
  • Students
  • Elements family

Adobe Creative Cloud

  • What is Adobe Creative Cloud?
  • Design
  • Web
  • Photography
  • Video
  • Students
  • Teams
  • Enterprise
  • Educational institutions

Design and photography

  • Photoshop
  • Illustrator
  • InDesign
  • Adobe Muse
  • Lightroom

Video

  • Adobe Premiere
  • After Effects

Web development and HTML5

  • Edge Tools & Services [opens in a new window]
  • Dreamweaver
  • Gaming [opens in a new window]

Adobe Marketing Cloud

  • What is Adobe Marketing Cloud?
  • Digital analytics
  • Social marketing
  • Web experience management
  • Testing and targeting
  • Media optimization

Analytics

  • SiteCatalyst
  • Adobe Discover
  • Insight

Social

  • Adobe Social

Experience Manager

  • CQ
  • Scene7

Target

  • Test&Target
  • Recommendations
  • Search&Promote

Media Optimizer

  • AdLens
  • AudienceManager
  • AudienceResearch

Document services

  • Acrobat
  • EchoSign [opens in a new window]
  • FormsCentral [opens in a new window]
  • SendNow [opens in a new window]
  • Acrobat.com [opens in a new window]

Publishing

  • Digital Publishing Suite

  • See all products
Business solutions

By business need

  • Digital analytics
  • Digital publishing
  • Document management
  • Media optimization
  • Social marketing
  • Testing and targeting
  • Video editing and serving
  • Web development [opens in a new window]
  • Web experience management
  • See all business needs

By industry

  • Broadcast
  • Education
  • Financial services
  • Government
  • Publishing
  • Retail
  • See all industries
Support & Learning

I need help

  • Products
  • Adobe Creative Cloud
  • Adobe Marketing Cloud
  • Forums [opens in a new window]

I want to learn

  • Training and tutorials
  • Certification [opens in a new window]
  • Adobe Developer Connection
  • Adobe Design Center
  • Adobe TV [opens in a new window]
  • Adobe Marketing Center
  • Adobe Labs [opens in a new window]
Download
  • Product trials
  • Adobe Flash Player
  • Adobe Reader
  • Adobe AIR
  • See all downloads
Company
  • Careers at Adobe
  • Investor Relations
  • Newsroom
  • Privacy
  • Corporate Social Responsibility
  • Customer Showcase
  • Contact us
  • More company info
Buy
  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers
  • Adobe Marketing Cloud sales [opens in a new window]
Search
 
Info Sign in
Why sign in? Sign in to manage your account and access trial downloads, product extensions, community areas, and more.
Welcome,
My Adobe
My orders
My information
My preferences
My products and services
Sign out
My cart
Privacy My Adobe
Adobe
Products Sections Buy   Search  
Solutions Company
Help Learning
Sign in Sign out Privacy My Adobe
Date Date
Qty:
Subtotal
Promotions
Estimated Shipping
VAT
Calculated at checkout
Total
Checkout
Creative Cloud Help / 

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Adobe Community Help


Products Affected

  • Creative Cloud
  • Creative Suite CS6

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

When you open a Creative Suite 6 application that's part your Creative Cloud membership, you see a message stating you're running a trial.

  • You have previously subscribed to Creative Cloud and signed in with your Adobe ID to license the software.
  • Acrobat displays the error, "Configuration Error 130:10."
To the top

Solutions

Solution 1: Deactivate, and then relaunch and license one of your CS6 products.

Important:  Connect to the Internet to perform the steps below. Select one of the following products when requested to launch a CS6 Suite product: Photoshop, After Effects, Adobe Premiere Pro, InDesign, Flash Professional, Illustrator, or Dreamweaver.

  1. Download the Adobe Application Manager installer for your operating system.
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac OS: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
  2. Run the executable or DMG file and install Adobe Application Manager.
  3. Launch a CS6 Suite product.
  4. Choose Help > Deactivate.
  5. Follow the onscreen instructions to Deactivate the product.
  6. Close the product.
  7. Launch a CS6 Suite product.
  8. Click Accept in the EULA dialog to continue.
  9. Sign in with your Adobe ID.
  10. Once the product finishes launching, close the product.
  11. Relaunch the product.
  12. Click License This Software.
  13. Sign in with your Creative Cloud Adobe ID.
  14. Launch the desired product.

Solution 2: Use Adobe Update Manager to update your CS6 products.

  1. Launch the Adobe Application Manager from the shortcut or alias.
    Windows
    : Choose Start > All Programs > Adobe Application Manager
    Mac OS: Choose Applications > Adobe Application Manager
  2. In the Adobe Application Manager, click Updates in the upper left to select it.
  3. Click the Update All button located in the lower right.
  4. After installing all available product updates, complete steps 3-14 from Solution 1.

 

To the top

Additional information

The number of days shown as remaining in the trial can vary, showing, for example, -1, 32000, or 30.

This issue also affects Adobe Acrobat X and Flash Builder 4.6. The application can unexpectedly close without any warning or error.

Keywords: CS6 products launch in trial mode, Error 130:11, trial mode on launch, Creative Cloud products launch in trial

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • Digital Publishing Suite
  • Elements family
  • SiteCatalyst
  • For education

Download

  • Product trials
  • Adobe Reader
  • Adobe Flash Player
  • Adobe AIR

Support & Learning

  • Product help
  • Forums

Buy

  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers

Company

  • News room
  • Partner programs
  • Corporate social responsibility
  • Career opportunities
  • Investor Relations
  • Events
  • Legal
  • Security
  • Contact Adobe
Choose your region United States (Change)
Choose your region Close

North America

Europe, Middle East and Africa

Asia Pacific

  • Canada - English
  • Canada - Français
  • Latinoamérica
  • México
  • United States

South America

  • Brasil
  • Africa - English
  • Österreich - Deutsch
  • Belgium - English
  • Belgique - Français
  • België - Nederlands
  • България
  • Hrvatska
  • Česká republika
  • Danmark
  • Eastern Europe - English
  • Eesti
  • Suomi
  • France
  • Deutschland
  • Magyarország
  • Ireland
  • Israel - English
  • ישראל - עברית
  • Italia
  • Latvija
  • Lietuva
  • Luxembourg - Deutsch
  • Luxembourg - English
  • Luxembourg - Français
  • الشرق الأوسط وشمال أفريقيا - اللغة العربية
  • Middle East and North Africa - English
  • Moyen-Orient et Afrique du Nord - Français
  • Nederland
  • Norge
  • Polska
  • Portugal
  • România
  • Россия
  • Srbija
  • Slovensko
  • Slovenija
  • España
  • Sverige
  • Schweiz - Deutsch
  • Suisse - Français
  • Svizzera - Italiano
  • Türkiye
  • Україна
  • United Kingdom
  • Australia
  • 中国
  • 中國香港特別行政區
  • Hong Kong S.A.R. of China
  • India - English
  • 日本
  • 한국
  • New Zealand
  • 台灣

Southeast Asia

  • Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam - English

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Ad Choices

Reviewed by TRUSTe: site privacy statement