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Error: Activation Server Unavailable | CS2 or older products, Acrobat 7, Audition 3

Adobe Community Help


 
By clicking Submit, you accept the Adobe Terms of Use.
 

Read this document in French | German | Japanese | Spanish | Italian | Dutch | Brazilian Portuguese | Swedish | Danish | Finnish | Norwegian | Chinese Traditional | Chinese Simplified | Korean

Adobe has disabled the activation server for CS2 products, including Acrobat 7 and Audition 3, because of a technical issue. These products were released more than seven years ago, do not run on many modern operating systems, and are no longer supported.

Adobe strongly advises against running unsupported and outdated software. The serial numbers provided as a part of the download may only be used by customers who legitimately purchased CS2 or Acrobat 7 and need to maintain their current use of these products.



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Solution

Follow these steps to download and install Acrobat 7, Audition 3 or your CS2 applications, which don’t use activation.

  1. If you still have Acrobat 7, Audition 3 or the CS2 applications installed, uninstall them.

    Windows

    • Go to the Control Panel > Add Or Remove Programs, and select the CS2 products you want to remove.
       
      Note: If you installed Creative Suite 2 Standard or Premium, remove all the individual point products as per Step 1.

    Mac OS

    • Remove Acrobat 7 or your CS2 applications by dragging the application folder to the trash. You can run a search on your hard disk to find additional CS2 components to delete.
       
      For example, for Photoshop CS2, the components are in the following locations:
      • Applications/Adobe Photoshop CS2
      • Users/[user name]/Library/Preferences/Adobe Photoshop CS2 Settings
      • Users/[user name]/Library/Preferences/Adobe Photoshop CS2 Path
  2. Download the product from the links below (select the language you've bought the product in).

    English | French | German | Japanese | Spanish | Italian | Dutch | Brazilian Portuguese | Swedish | Danish | Finnish| Norwegian | Chinese Traditional | Chinese Simplified | Korean

  3. Sign in using your Adobe ID and download your application.
     
    Note the serial number (it is on the same page). Successful installation requires this serial number.


    Need help with your Adobe ID? See the Adobe ID FAQ.

  4. After downloading the product, install it.

If you have any questions, experts in the community can help: http://forums.adobe.com/community/download_install_setup

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

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