Learn how to resolve an 'invalid user or password' error when you try to log in to Adobe Connect Meeting, Event, webinar, or Virtual Classroom.

Issue

'Invalid user or password' error when you attempt to log in to Adobe Connect.

Solution

Find out your sign in page or login page

If you do not know the meeting URL or login page, contact the meeting host, event organizer, or your administrator. If you signed up via web for an Event, check the notification email.

The pattern of URL is http://[your-account-name].[your-server-name].com if your organization hosts Adobe Connect. It is http://[your-account-name].adobeconnect.com, if you are on Adobe's hosted services.

Note:

Replace the highlighted variables above with your actual account name.

Find out your username

If you do not know the username with which you should log in, contact your Meeting Host, Event Host, course instructor, local IT administrator, or Adobe Support.

Note:

If your organization hosts Adobe Connect on their own, a local administrator is in charge of the accounts. Adobe Support engineers may not have the account information available with them.

Note:

If you are unable to sign into other Adobe services or products that require an Adobe ID, see Adobe ID account and sign-in troubleshooting or Enterprise ID, sign in, and account help. This article is specific to Adobe Connect product only.

Reset Adobe Connect password

  1. Open the login page for your Adobe Connect account or meeting.
  2. Click 'Forgot Your Password?' and follow the on-screen instructions.
  3. You will receive the password reset link in your email.

Note:

If you are unable to sign into other Adobe services or products that require an Adobe ID, see Adobe ID account and sign-in troubleshooting.

Note:

The email with reset password link may be delayed. If you do not receive it in an hour, contact your local IT administrator or Adobe Connect Support team.

Download add-in to attend an Adobe Connect session

You may be prompted by Adobe Connect to download an add-in or may be instructed by your Host, Event organizer, or administrator to install the add-in. Add-in is a customized Flash Player required to share content in Adobe Connect. Download it from this page.

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