You need an Enterprise ID to connect to Adobe product and services enabled by your organization or school. An Enterprise ID is created, owned, and managed by the organization. Enterprise administrators create an Enterprise ID and issue it to a user. Admins control the access to products and services, and can centrally manage the user accounts. Admins can also delete an Enterprise ID to permanently block access to associated products, services, and data.

End users cannot sign up and create an Enterprise ID, or sign up for additional products and services from Adobe using an Enterprise ID. When an Enterprise ID is created, and email invitation is emailed to the user. It's necessary for end users to accept the invitation to activate their Enterprise ID.

What do you need help with?

What Identity types does Adobe support?

Adobe uses an underlying identity management system to authenticate and authorize users. If you're using named licensing or are planning to provide access to services, using identities is a requirement. Adobe supports three identity or account types; they use an email address as the user name.

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Adobe ID is created, owned, and managed by the end user. Adobe performs the authentication and the end user manages the identity. Users retain complete control over files and data associated with their ID. Users can purchase additional products and services from Adobe. Admins invite users to join the organization, and can remove them. However, users cannot be locked out from their Adobe ID accounts. And the accounts can't be deleted or taken over by the admin.

The following are a few requirements and scenarios, where Adobe IDs are recommended:

  • If you want to enable users to create, own, and manage their identities.
  • If you want to allow users to purchase or sign up for other Adobe products and services.
  • If users are expected to use other Adobe services such as Digital Publishing Suite, which does not currently support Enterprise or Federated IDs.
  • If users already have Adobe IDs, and associated data such as files, fonts, or settings. 
  • In educational setups, where students can retain their Adobe ID after they graduate.
  • If you have contractors and freelancers who don't use your corporate email address.

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Enterprise ID is created, owned, and managed by an organization. Adobe hosts the Enterprise ID and performs authentication, but the organization maintains the Enterprise ID. End-users cannot sign up and create an Enterprise ID, nor can they sign up for additional products and services from Adobe using an Enterprise ID.

Admins create an Enterprise ID and issue it to a user. Admins can revoke access to products and services by taking over the account, or deleting the Enterprise ID to permanently block access to associated data.

The following are a few requirements and scenarios where Enterprise IDs are recommended:

  • If you need to maintain strict control over apps and services available to a user.
  • If you need emergency access to files and data associated with an ID.
  • If you need the ability to completely block or delete a user account.

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Federated ID is created and owned by an organization, and linked to the enterprise directory via federation. The organization manages credentials and processes Single Sign-On via a SAML2 identity provider.

The following are a few requirements and scenarios where Federated IDs are recommended:

  • If you want to provision users based on your organization's enterprise directory.
  • If you want to manage authentication of users.
  • If you need to maintain strict control over apps and services available to a user.
  • If you want to allow users to use the same email address to sign up for an Adobe ID.

Sign in with an Enterprise ID

To sign in with an Enterprise ID, do the following:

  1. On the Sign-in screen, click or tap Sign in with an Enterprise ID.

    With-Enterprise-ID
  2. Enter the email address associated with your Enterprise ID, and your password and click or tap Sign in with an Enterprise ID.

    Enter your email address and password
    Enter your email address and password

Which of these sign-in issues are you experiencing?

How to reset your password

If you forgot your password, or get the error "The Enterprise ID and password don't match," follow these steps to reset your password.

  1. In the Enterprise ID Sign-in page, enter your email address and click Forgot password.

    Forgot-Password

    Note:

    Can't clear the text that appears in "Email address" field? Click in the field and start typing.

  2. You'll receive an email at the address that you entered with instructions to reset your password. If you aren't seeing the email in your inbox, check your Spam or Junk folder.

    Check your email for a mail from Adobe with instructions to reset your password

 Didn't receive an email? You can request your administrator to reset your password.

 Can't remember your Enterprise ID? See How to recover the email you use as your Enterprise ID.

I want to choose the account type to sign in.

It is possible that you already have an Adobe ID associated with your work email. You may have signed up with an Adobe ID that uses the same email address as your Enterprise ID. If your email address is associated with an Adobe ID as well as an Enterprise ID, you can choose which account to sign in with.

At the Sign-in screen, enter your email address. The Account chooser screen displays, if the email address is associated with both an Adobe ID as well as an Enterprise ID.

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Note:

JavaScript must be enabled in your browser for the account chooser to work. If JavaScript is disabled, use the Sign in with an Adobe ID or Sign in with an Enterprise ID hyperlinks on the sign-in screen.

How to recover the email you use as your Enterprise ID

Your Enterprise ID is the email used when your organization or school signed you up. Go to the Sign In page and try signing in with your official email address.

You can also try resetting your password. If you get the error "The provided email address could not be matched to an account on file," contact your Administrator.

Still can't sign in?

 Try a different browser.
 

 Enable cookies in your browser, and clear your browser's cookies and cache. See your browser documentation for instructions.
 

 If you don't see the email that you expected from Adobe, check your Spam or Junk folders.
 

 Retype your email and password. Make sure that Caps Lock and Num Lock are off. 

Still need help?

Contact your Administrator to reset your password.

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