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Sign in to your company or school account

Applies to enterprise & teams.

This article helps you choose the correct accounts and profiles for your desired apps and assets. Your login options depend on how your organization has assigned apps and services.

"I can’t find my assets. What happened?"

"I can’t find my assigned apps, it says try/buy"

"I can’t sign in to my company or school account."

"I am stuck in my personal account and don’t see option to choose accounts or profiles"

Common terms

Your organization can assign Adobe products on a managed or personal account. See the definitions for a clear understanding of these terms:

Note:

Adobe creates separate profiles for each account and gives each profile dedicated storage. Learn about how to manage Adobe profiles and how to choose the appropriate Adobe profile.

Login with appropriate account

You'll see an account chooser:

  • If you've created a personal account using your managed email address, or
  • If you've shared your managed email address with other businesses
Image displays Adobe Select an account screen with a dialog to select "Personal account" or "Company or school account".

If you see an account chooser right after entering your email, you must select:

  • Company or school account if you need to use Adobe apps assigned by the owning organization that created and manages the email.
  • Personal account if you need Adobe apps or assets assigned by any other organization or business plans you've purchased yourself.

Login with the appropriate profile

You'll see a profile chooser if multiple Adobe plans are assigned to you on your personal or managed email address.

Image displays Adobe Select a profile to sign in screen with a dialog to select from multiple profile options

Select the appropriate Adobe profile (profile) depending on which organization's apps and services that you want to use:

For example, John is an employee of a software company (owning organization) and does freelance work for a small business (Business 1). The following scenarios will help you choose the correct account and profile accordingly:

  • The software company created John's managed email address and assigned him a Creative Cloud all apps plan. To use this plan, John must choose Company or school account > sign in.
  • John bought an Adobe Photoshop Single app plan for personal use using the same email address. To use the personal plan, John must choose Personal account > password > Personal profile > sign in. 
  • John also shared this managed email with the small business called Business 1.
    Business 1 assigned him an Adobe Document Cloud plan. To choose the Business 1 plan, John must choose Personal account > password or SSO > Business 1 profile > sign in.

Sign-in issues could be related to signing into the wrong Adobe account or profile. Sign out and consider the previous example to select the appropriate account and profile to sign-in and find your desired apps and assets. For more details, see Which profile should I choose, Business or Personal?

Sign in to your Adobe app with the right account and profile

If one or more organizations or businesses have assigned you Adobe plans, follow the workflow based on your credentials and how many organizations are using it:

Condition

Process

An organization assigned Adobe apps' licenses on your personal email address

If your organization assigned you Adobe apps on your personal email address (example: johndoe@personalemail.com):

 

Enter your personal email address and select Continue to enter your password. Then, choose the appropriate profile based on which organization's apps plan you want to use.

Your owning organization assigned Adobe apps' licenses on managed email address

If only your owning organization assigned you Adobe apps on the managed email address (example: johndoe@companyemail.com):

 

Enter your email address and choose Company or school account. Then, use your password or SSO method to sign in.

Note:

If you haven't created a personal account on your managed email address, you'll be signed in after you enter your credentials.

Multiple organizations have assigned you Adobe apps' licenses on your managed email address

If your owning organization and other businesses have used your managed email address to assign Adobe app plans,

 

Enter your managed credentials and then choose:

  • Personal account: If you want to use apps assigned to any organization except the owning organization. Then, choose the appropriate profile to sign in using the password or SSO login method. 
  • Company or school account: If you want to use apps assigned by the owning organization, sign in using the password or SSO login method.

Now, sign in to Adobe Creative Cloud or other Adobe apps with the appropriate account and profile to access your apps and services.

Common questions

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