Host, share, collaborate, and train from anywhere, anytime, with the free mobile client for Adobe Connect. The client brings the major Adobe Connect capabilities to the palm of your hand for true mobility.

Adobe Connect Mobile client provides a rich experience, for the tablet users, to host and attend meetings. Mobile hosts now have a set of meeting controls unmatched by any other web-conferencing client in the marketplace. The controls include sharing documents and presentations from an Adobe Connect Server.

Besides the following FAQ based help, you can find detailed walkthroughs, with screenshots, in the following PDF documents.

Getting Started guide Tablet
Smartphone
For Hosts/Presenter PDF link
PDF link
For Participants PDF link PDF link

We strongly recommend that you use the latest application to get the most out of your Adobe Connect experience. Get it at the following links for your device.

How do I...?

General

Invite participants

From the menu, tap Invite Participants > By Email. Connect Mobile launches your device’s email program with a precomposed invitation message. Select contacts from your address book or type addresses to invite participants to your meeting.

See who is in the meeting?

Tap to view a list of users. The number next to the icon denotes how many participants are attending the meeting (including Hosts).

Remove attendees

To remove a user, tap the name in the Attendee pod and tap Remove User (available only to Hosts using tablet devices).

Make someone else a Presenter

Tap the name in the Attendee pod. Then tap Host or Presenter. This functionality is available to all Hosts.

View what is being shared

Tap to view what is being shared currently. You can view only one Share pod at a time using a mobile device. If multiple Share pods are active at once, contents of only the active Share pod are visible. Tap in a Share pod to make it the active pod and view the contents shared in it.

Record Meeting

In the menu, tap Record Meeting. Now, enter a meeting name and summary, and tap Start.

End the meeting

From the menu, tap End Meeting to end a meeting. If you press Home on the device, the app remains logged in to the meeting indefinitely.

 

 

Share content

If you are using a tablet device, you can share documents and whiteboards. You can also upload and share photos from the device gallery (for example: Camera Roll on the iPad). On Android devices, you can browse local device storage and share supported file types directly from the device.

Mobile phones support only sharing of documents in the recent Share History of the meeting room.

Share content using tablet devices

Select from the menu, tap Start Sharing, and then tap one of the available options.

Share content using mobile devices

Select from the menu, tap Start Sharing, and then select a listed document.

Voice/Microphone

Phone a participant

Tap the mic icon to display the dialer and then enter the telephone number. This option is only available if your meeting room is set up with an integrated telephone conference line.

Answer the phone during a meeting

When your phone rings, Connect Mobile pauses to let you answer the phone. You can later return to the application using normal multitasking navigation for your device.

GSM2.5G networks do not support simultaneous voice and data. Also, not all devices on newer CDMA networks support cellular data and voice concurrently. Therefore, if you answer the phone, the meeting connection may be lost. Check with your service provider if your handset and network can handle both voice and data at the same time.

Turn on the mic

Tap and then tap Connect my Microphone. This option is available only if the Host has enabled microphone rights for participants. You can also adjust the microphone volume, if necessary. When you turn on the mic, the speakers may turn off. Use a headset to hear the audio.

Grant microphone rights to an attendee

Tap the name in the Attendees pod and then set Enable Audio to On.

Grant microphone rights to all attendees

(Only for tablet devices) To grant microphone rights to all attendees, choose Manage Meeting Audio from the menu, and then turn on Microphone Rights For Participants.

 

 

Camera

View a webcam feed

Tap to open the Camera pod. The number next to the icon denotes the number of feeds being broadcast. On tablet devices, tap a user to view their feed. On phones, tap the arrows to browse the different feeds. All inactive feeds are paused in Adobe Connect to conserve bandwidth.

Turn on my camera

Tap to see the camera preview. Tap Broadcast to enable others to view your webcam feed.

Grant camera rights to an attendee

Tap the name in the Attendee pod and then set Enable Video to On.

Grant camera rights to all attendees

(Only for tablet devices) From the menu , choose Manage Meeting Camera, and then turn on Enable Camera For Participants.

Specify which camera to use

Tap to switch between the front and rear cameras, if your device has both.

 

 

Feedback, chat, and polls

Register feedback during a meeting

Tap and then select an option. Feedback options other than Raise Hand, Agree, and Disagree are available only on tablet devices. The attendees icon on the Host's device indicates the number of people who’ve currently raised their hand (). Icons for other statuses are displayed next to the name of participants in the Attendees pod. All the attendees on any device can see these statuses in the Attendees pod.

Start a private chat

Select a user in the Attendees pod and then tap Start Private Chat to start a chat session with the selected user. Tap on the input field at the bottom of the Chat pod to bring up the keyboard.

Cast a vote in a poll

Tap to open the Poll pods, select one of the pods if there are more than one, and then tap one of the choices to register your vote. For text-based answers in a poll question, open the poll and tap in the text field to open the keyboard. Once done, tap Send.

I cannot log in

To log in as a member, enter the meeting URL, tap Next, and provide your login ID and password. If you’re having problems, try the following approaches:

  • Enter the meeting as a guest
  • Open the meeting URL from a Web browser’s address bar and enter your credentials on the Web login page. Upon successful authentication, you’ll be redirected to the Adobe Connect Mobile app.
     

I can't share my screen

Screen sharing is not supported on mobile devices. You can however share documents, presentations, whiteboards, and images from mobile devices.

If you’re using a tablet device, Connect Mobile lets you upload and share images directly from the gallery of your tablet device (for example: Camera Roll on the iPad or the iPad mini). On Android tablets, you can browse local device storage and share supported file types directly from the device.

You can also share whiteboards on tablet devices. To share a document/presentation, the file must be uploaded by a non-mobile user to the Content Library or directly into the meeting. Hosts and Presenters using tablet devices can then share the uploaded content from their server-based Share Document folder.

To share a document/presentation from a smartphone, upload the file to the Content Library or directly to the Share pod using the Adobe Connect add-in on a computer. The file then appears in the recent Share History for all meeting Hosts and can be shared by Hosts and Presenters using smartphones.

I haven't preloaded my content to the share pod. What do I do now?

If you’re using a tablet device, such as the iPad or the iPad mini, you can directly upload and share images from the device gallery. However, if you want to share a document/presentation, upload the file to the Content Library or directly into the meeting using the Adobe Connect add-in on a computer. While sharing from the tablet device, you can access this uploaded content from the server-based Share Document folder. On Android tablets, you can browse local device storage and share supported file types directly from the device.

If you want to share a presentation/document from a smartphone, log in to the Adobe Connect meeting client from a computer and upload the file to the Content Library or the Share pod. While sharing from the smartphone, you can access this content from the recent Share History list.

Some people can't see what I'm sharing

You can always share

PPT, PPTX, PDF, MP3, and FLV files and the common image file formats such as JPEG and PNG.

You can never share

SWF files

You can sometimes share

F4V and MP4 videos if you are on Android. However, attendees using iOS devices see an Unsupported Content message when such files are shared.

FLV video files work on all platforms, provided they use On2 or Sorensen encoding. FLV files using H264 encoding are not supported on iOS devices.

I want to Sync or Unsync my document display on attendee devices

By default, all participants see the same synchronized view of the document. If you want attendees to navigate the document at their own pace, turn Sync off.

Tap Sync to toggle the sync state. When Sync is on, the text on the sync button turns green.

I can't hear meeting audio after turning on my mic

When you turn on the mic, the speakers of your device may be turned off. Use a headset to hear the audio. This prevents audio feedback in the meeting.

I can't navigate between slides/pages of a shared document

You can ordinarily tap the Previous and Next icons to navigate a shared document that you’re controlling. If you’re unable to navigate the document, you don’t have control over the presentation and the Host/Presenter has turned on Sync.

I can't hear audio

Audio transmissions can be broadcast using VoIP (device audio) or teleconferencing. Chat with your Host to determine which form of audio is available for the meeting.

  • For VoIP, ensure that your device audio is enabled, and that no other application is running and playing audio at the same time.
  • For Telephony, ensure that you are dialed into the phone call, your device audio is enabled, and the person speaking to you is not on mute.

If the dial pad appears automatically or if a telephone icon is visible, you can tap the icon and enter your phone number. The meeting dials out directly to your device.

Note: If you dismissed the dial pad dialog, tap the telephone icon to retrieve it and connect to the conference call. If no telephone icon is visible, then the Host is using VoIP or a phone line not integrated with the meeting. In such cases, switch to your phone app to initiate manual dialing and then switch back to the meeting app to continue visual participation.

Can I be on the teleconference and Connect Mobile on the same device?

Yes. If the Host has started a telephony conference, you have the Telephony menu available in Connect Mobile. Tap the telephone icon on the screen to show the dialer and enter your phone number. When the phone rings, Connect Mobile pauses to let you answer the phone. After answering, you can return to Connect Mobile.

GSM2.5G networks do not support simultaneous voice and data. Also, not all devices on newer CDMA networks support cellular data and voice concurrently. Therefore, if you answer the phone, the meeting connection is lost. The other option is to connect over Wi-Fi.

Can I share Adobe Presenter quizzes with Connect Mobile users?

Yes. Presenter quizzes are shared as content (rather than a course) in meetings, voice conferences, and seminars. Connect Mobile users can view this content and also interact with the supported quiz types—True/False, matching, and multiple choice.

On tablet devices and for registered users, Connect tracks interactions with supported quiz types. HTML5 content published by Adobe Presenter or Adobe Captivate is not supported on the mobile devices.

Can I play video recordings in Connect Mobile?

Adobe Connect Mobile is an app that you can use to attend live meetings, virtual classrooms, and seminars. Recorded sessions can be made available to mobile users in the MP4 format. Users can access these MP4 videos hosted on Adobe Connect from most devices by tapping or entering the video URL. The device's video player then takes over and plays the MP4 recording.

Some participants can't see a video played in a meeting

When playing a video in an Adobe Connect sessions, depending on the encoding used to create the video, the video may not play on the devices of some participants, while it plays as desired on the devices of other participants.

I don't see a camera option in the menu

The Camera option appears only if your device has a camera. Also, the Host must enable webcam access, so that participants (non-hosts/presenters) can broadcast their camera feed into the meeting. If necessary, chat or speak with the Host to request the right to broadcast your camera feed.

I can't edit notes

By default, Hosts and Presenters can edit the notes in the pod. Participants with enhanced rights to the Notes pod can also edit notes.

Why can't I...?

You can't do the following using Adobe Connect Mobile application:

  • Share your screen
  • View SWF based custom pods
  • Use the Files pod or Web links pod
  • Set, open, and close polls (To set up a poll, log in from your computer.)
  • Show and hide responses in an open poll
  • View voting details in pods
  • Broadcast poll results

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