Known issues in Premiere Pro

December 2022 Release (Version 23.1)

Export issue for H.264 and HEVC with Premiere Pro 23.1

Issue: An issue affecting H.264 and HEVC or H.265 exports on Windows with Premiere Pro 23.1.

The issue impacts H.264 and HEVC or H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts.

Affected users will see this message: “File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.”

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:

• Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.).
• Export to a different format, such as Apple ProRes.
• For H.264 exports only: Disable hardware-accelerated encoding.

October 2022 Release (Version 23.0)

Issue with the Font Sync in Premiere Pro on macOS Ventura 13

Issue: The MOGRT gets applied, but the font never syncs because Creative Cloud login items were disabled, and Premiere Pro did not enable Core Sync items at the app launch.

Workaround: Open the Creative Cloud Desktop app, then go back into Premiere Pro and let the font sync.

For more details, see Fix login item issues for Adobe Creative Cloud on macOS Ventura.

Issue with imported AAF files with multitrack audio on Apple silicon

Result: While on Apple silicon, importing an AAF file with multi-channel audio, represented as multi-mono audio, will stutter during playback. 

Expected:  The file instance imported via AAF should play as well as the file instance that was directly imported.

Workaround: Use PPro Win or PPro on Mac Intel.

Unable to select Video Rendering and Effects options on Windows devices with Intel GPU and NVIDIA Graphic cards

Issue: You are unable to select from the Use options from the Video Rendering and Effects dropdown because it is greyed out. Or, if you open any project that uses OpenCL or CUDA, you get an error message - "Mercury Playback Engine is not available."

Workaround: When OpenCL™ and OpenGL® Compatibility Pack is installed, it adds another implementation of OpenCL to the machine, along with one by Microsoft, and NVIDIA is by default chosen as an OpenCL device.

If OpenCL™ and OpenGL® Compatibility Pack is installed, we recommend you remove the compatibility pack. Go to Settings > Apps > Apps & features > OpenCL™ and OpenGL® Compatibility Pack > Uninstall.

The compatibility pack is a backup implementation designed for ARM devices, thus, should not impact other installed applications.

June 2022 Release (Version 22.5)

Issue with sending clips to Audition

If you try to open an audio/video clip or sequence in Audition (Edit > Edit in Adobe Audition > Sequence), a warning dialog appears asking you to install the latest version of Audition (even if you are using the latest version).

To work around this issue, click OK in the warning dialog and it works correctly.  Opening the .prproj in Au via native import (File > Import) also works correctly.

Premiere Pro is unable to publish videos directly to Facebook.

The login to Facebook may fail. Even if the login is successful, the upload will be rejected by Facebook. As a workaround, media should be exported to the local computer and then uploaded via the Facebook website.

April 2022 Release (Version 22.3)

Premiere Pro stops playback at around 34:46 (Fixed in v22.3.1)

For some users, playback or rendering may stop around 00:34:46:00 in the timeline.  After this happens, audio and video will no longer play back anywhere in the timeline.  Exports in Premiere Pro and Adobe Media Encoder also hang at about the same point.

This issue occurs in the following scenarios:

• Audio present in the timeline
• Audio present on two or more tracks
• Timeline longer than 34:46

This issue is fixed in Premiere Pro version 22.3.1. 

Rendering issues

December 2021 Release (Version 22.1.1)

Plug-in compatibility issues

Premiere Pro 22.1.1 introduced a bug that impacts third party After Effects plug-ins that work in Premiere Pro, such as those from BorisFX, Red Giant, Digital Anarchy, and other vendors. The bug impacts plug-in functions that request a frame from Premiere Pro, such as a thumbnail image. 

For more information on affected plug-ins and workarounds, see this community post.

Out of memory errors on M1 Macs

If Premiere Pro or Adobe Media Encoder is experiencing out-of-memory errors on M1-based Macs, adjusting the amount of memory allocated to Adobe applications may help decrease or eliminate the occurrence of these errors. You can try increasing the amount of memory that the operating system uses to achieve a 50% balance between Adobe and other applications/OS.

To work around this issue:

In the memory allocation area in the Memory preferences dialog (Preferences > Memory), it shows the amount of RAM available to Adobe and other applications.

1. Change the value listed for other applications to represent 50% of the total installed RAM.
2. Restart Adobe application to activate new memory allocation.

October 2021 Release (Version 22.0)

Hang when using After Effects 22.0 compositions in Premiere Pro 22.0 or Adobe Media Encoder 22.0.

This issue occurs when:

• Importing or working with After Effects compositions via Dynamic Link in Premiere Pro
• Using Motion Graphics templates (MOGRTs) created in After Effects. Premiere Pro may become unresponsive while loading a MOGRT.

A fix for this issue is available now in After Effects 22.0.1.

PREMIERE PRO HANGS ON LAUNCH ON macOS SYSTEMS

Follow the steps in this knowledge base article.

H.264 422 MEDIA WILL DROP FRAMES WITH DEFAULT HALF-RESOLUTION PLAYBACK

This is a capture format used with cameras such as the Sony A7siii, and others. This issue typically occurs when playback resolution is set to half.  

To avoid this issue, switch to full resolution OR enable High-Quality Playback using the wrench menu in the Program Monitor. If you need half-resolution playback only, download the latest Beta versions of Premiere Pro and After Effects, which have the fix for this issue.

We will include this fix in the release versions soon. In the interim, consider these workarounds:

• Set playback resolution to full and enable high-quality playback from the program monitor wrench menu. 

• If needed, revert to Premiere Pro 15.4.1.

• Use the current public Betas of Premiere Pro and After Effects.

Hang when using After Effects MOGRTs in Premiere Pro. 

Premiere Pro 22.0 hangs or freezes when using Motion Graphics Template (MOGRTs) that were created in After Effects. The MOGRT often gets stuck at 15% while loading and cause the application to become unresponsive. A fix for this issue is available now in the Premiere Pro (Beta). We will bring the fix into the release version soon. In the interim, consider these workarounds:

• Avoid using MOGRTs created in After Effects.  

• Revert to Premiere Pro 15.4.1 and After Effects 18.4.1. 

• Use the current public Betas of Premiere Pro and After Effects.

After Effects MOGRTs that use Lumetri parameters fail to render in Premiere Pro.

MOGRTs created in previous versions of After Effects that use Lumetri will fail to apply the Lumetri adjustments.  You can see the Lumetri parameters for the MOGRTs in the Essential Graphics panel, but adjusting them has no effect.

Workarounds:

• Recreate the MOGRT in the current release of After Effects and reimport into the current version of Premiere Pro.

• Avoid using the Lumetri effect in MOGRTs.

• Revert to Premiere Pro 15.4.1 and After Effects 18.4.1.