The Create PDF Desktop Printer is no longer available for download and installation starting November 2014. The functionality will be turned off on January 6 2015. Therefore, if you had previously installed this Desktop Printer, it will no longer work. Adobe recommends that you uninstall it from your system.

You can't remove a printer if you have items in the print queue. If items are waiting to print when you try to remove a printer, Windows waits until printing is complete, and then removes the printer. If you have permission to manage documents on the printer, you can also cancel all print jobs and then try to remove the printer again.

Uninstall CreatePDF Desktop Printer

What’s the alternative?

If you are a subscriber who needs the Print to PDF functionality, you might consider upgrading your subscription to Adobe Acrobat Standard or Adobe Acrobat Pro. With Acrobat desktop software, you can print to PDF from within your desktop applications.

To upgrade your PDF Pack subscription to Acrobat Standard or Acrobat Pro, follow these steps:

For customers in North America, use the links below:

• Upgrade to Acrobat Pro
• Upgrade to Acrobat Standard

For customers outside of North America, follow these steps:

1. Navigate to your Adobe Products and Services Page.
2. Under My Subscriptions and services, find your PDF Pack Service subscription and click Manage on the right.
3. On the Subscription Details Page, click Edit next to the Subscription level.
4. From the Subscription drop-down, select one of the Acrobat Standard or Acrobat Pro plans, and then click Save.

Your subscription will be upgraded to the new plan you have selected.

Alternatives for Acrobat Standard and Pro subscribers

The ability to print to PDF is included with your Acrobat desktop software.

If you need help, please contact Customer Care.

Additional information  

• Adobe CreatePDF Desktop Printer is no longer available
• Remove Adobe Create PDF Desktop Printer