Covered Plans & Products
We connect you with our Customer Care staff in various ways, depending on your product and issue. See the list below to view your contact options.
For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.
Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for individuals
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Phone Chat |
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Adobe Stock single image |
Phone Chat |
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To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.
Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for teams
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Phone Chat |
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Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Acrobat Pro DC Acrobat Standard DC
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Phone Chat |
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Adobe Acrobat Sign Adobe Acrobat PDF Pack Adobe Acrobat Export PDF |
Phone Chat |
Not applicable
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Not applicable
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Covered Plans & Products |
Administration & Deployment |
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Acrobat DC Adobe Acrobat Sign for teams
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Technical Communications Suite - 2019 & 2017 release Captivate 2019 & 2017 Presenter 11.1, 11 & 10 Presenter Video Express 2017 & 11 FrameMaker (2019 release) & (2017 release) RoboHelp (2019 release) & (2017 release) RoboHelp Server** FrameMaker Publishing Server** ColdFusion |
Phone Chat |
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Contribute - EOL Director - EOL LeanPrint - EOL |
Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
---|---|---|---|---|
Acrobat Pro 2020 desktop Acrobat Standard 2020 desktop Photoshop Elements 2022 and 2021 Premiere Elements 2022 and 2021 |
Phone Chat |
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Acrobat Pro 2017 desktop Acrobat Standard 2017 desktop |
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Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier Creative Suite products Lightroom 6 and earlier Photoshop Elements 2020 and earlier Premiere Elements 2020 and earlier |
Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
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Phone Chat |
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All other mobile apps |
Chat |
Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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Acrobat Reader Shockwave Player Edge Web Fonts Apache Flex |
Chat |
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Adobe Digital Editions |
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Adobe XD (Starter plan) |
Phone Chat |
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Adobe Express (Free Version) |
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Spark Page (iOS) |
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Spark Video (iOS) |
*Phone and chat options are available only for activation issues.
Covered Plans & Products |
All issues |
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All enterprise plans |
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