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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

We connect you with our Customer Care staff in various ways, depending on your product and issue. See the list below to view your contact options.

What products do we support? ​

For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.​

Creative Cloud for individuals & Adobe Stock

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting
Creative Cloud for individuals
  • All apps
  • All apps + Stock
  • Single apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom plan with 1 TB - including Lightroom for mobile  (iOS and Android)
  • Adobe Stock plans
  • Adobe Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat 

Forums

Adobe Stock single image

Adobe Story Plus

Phone 

Chat

Phone (30 days from the date of purchase)

Chat (30 days from the date of purchase)

Forums

Phone

Chat 

Forums

Forums

 

To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines. 

Creative Cloud for teams

Team members

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Expert Sessions (for product how-to's)

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

 

Team admins

Covered Plans & Products Administration & Deployment
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Forums

Expert Sessions

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Forums

Document Cloud for individuals

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat Pro DC

Acrobat Standard DC

 

Phone

Chat

Phone

Chat

Forums

Phone

Chat 

Forums

Phone

Chat 

Forums

Adobe Sign

Adobe Acrobat PDF Pack

Adobe Acrobat Export PDF

Phone

Chat

Not applicable

 

Not applicable

 

Forums

 

Document Cloud for teams

Team members

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat DC

 

 

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign for teams

 

 

Phone

Chat

 

Not applicable

Phone

Chat

Forums

Phone

Chat

Forums

Team admins

Covered Plans & Products Administration & Deployment

Acrobat DC

Adobe Sign for teams

 

 

Phone

Chat

Forums

 

Print and publishing products

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Technical Communications Suite - 2019 & 2017 release

Captivate 2019 & 2017

Presenter 11.1, 11 & 10

Presenter Video Express 2017 & 11

FrameMaker (2019 release) & (2017 release)

RoboHelp (2019 release) & (2017 release)

RoboHelp Server**

FrameMaker Publishing Server**

ColdFusion

Phone

Chat

Phone

Chat 

Forums

Phone

Chat

Forums

Phone

Chat 

Forums

Contribute - EOL

Director - EOL

LeanPrint - EOL

 Forums Forums Forums Forums

Note:

  1. There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
  2. The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released. 
  3. ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods. 

Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat Pro 2020 desktop

Acrobat Standard 2020 desktop

Acrobat Pro 2017 desktop

Acrobat Standard 2017 desktop

Font Folio

Photoshop Elements 2021, 2020, and 2019

Premiere Elements 2021, 2020, and 2019

Phone

Chat

 

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier

Creative Suite products

Lightroom 6 and earlier

Photoshop Elements 2018 and earlier

Premiere Elements 2018 and earlier

 

Forums

 

 

 

Forums

 

Forums

 

Forums

 

Mobile apps

Covered Plans & Products Account  Downloading & Installing How-to's & Troubleshooting

CC mobile apps*

DC mobile apps*

*Covered as part of a paid subscription or an active trial for the following plans:

  • Creative Cloud all apps
  • Photography plan - including Lightroom for mobile  (iOS and Android) 
  • Lightroom CC plan - including Lightroom for mobile  (iOS and Android)
  • Acrobat DC

Phone 

Chat

Phone

Chat

Forums

Phone

Chat 

Forums
All other mobile apps Chat Forums Forums

Free Adobe apps

Covered Plans & Products

Account

Downloading & Installing

How-to's & Troubleshooting

Acrobat Reader

Shockwave Player

Edge Web Fonts

Apache Flex

Chat

Forums

Forums
Adobe XD (starter plan)

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

All enterprise products

Covered Plans & Products All issues
All enterprise plans Find enterprise support options.