Unable to turn on file sync | Creative Cloud desktop app

Creative Cloud desktop app does not sync files 

When you try to turn on file syncing in the Creative Cloud desktop app, a spinning wheel is briefly displayed and then the Start Syncing button is displayed again. Files are not synced. Attempting to repeat the process results in the same behavior. 

Solution: Delete options.tix file

Note:

If you are able to sync some files but not others, see Error: "Unable to sync files".

This issue occurs if the path to the local folder is missing from the cloud sync settings file (options.tix) in the CoreSync data directory. To resolve the issue, delete the options.tix file. Follow these steps for your operating system.

Windows

  1. Do one of the following, depending on your version of the Creative Cloud desktop app.

    Select the three vertical dots icon  in the upper right of the Creative Cloud desktop app, and then select Quit.

    Quit the Creative Cloud desktop application

    Select the sidebar icon   on the upper left. In the File menu, select Exit Creative Cloud. Then select Quit.

    Exit the Creative Cloud desktop app

  2. Go to the Start menu, type cmd in the search box, and press Enter.

    This opens the command prompt.

  3. Run the following command in the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

    This deletes the Options.tix file.

  4. Open the Creative Cloud desktop app and start syncing.

  5. Select the Account icon in the upper right, and then select Preferences.

    Select the Account icon in the upper right, and then select Preferences

  6. Do one of the following depending on your version of the Creative Cloud desktop app:

    • In the left pane, select Syncing, then select Resume Syncing.
    • Select Resume File Syncing.

macOS

  1. Do one of the following, depending on your version of the Creative Cloud desktop app.

    Select the three vertical dots icon  in the upper right of the Creative Cloud desktop app, and then select Quit.

    Quit Creative Cloud desktop app

    In the Creative Cloud menu, select Quit Creative Cloud. Then select Quit.

    Quit the Creative Cloud desktop app

  2. Select the Launchpad icon in the Dock, type Terminal in the search field, then select Terminal.

  3. In Terminal, run the following command:

    rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

    This deletes the Options.tix file.

  4. Open the Creative Cloud desktop app.

  5. Select the Account icon in the upper right, and then select Preferences.

    Select the Account icon in the upper right, and then select Preferences

  6. Do one of the following depending on your version of the Creative Cloud desktop app:

    • In the left pane, select Syncing, then select Resume Syncing.
    • Select Resume File Syncing.
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