Troubleshoot recording and playback errors in Audition CC 2017.1

Troubleshooting recording and playback issues in Adobe Audition

With the 2017.1 release of Adobe Audition CC, Audition now provides helpful messages and recommendations to troubleshoot and resolve known hardware communication issues.  Please find your error message below for additional steps and information.

outputkAudioDeviceDiagnostics_MasterNotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and click to change the Master Clock.  If a device is disconnected, or if more than one device is active with incompatible settings, this can cause a communication error preventing Audition from playing or recording audio.

Picture1

inputkAudioDeviceDiagnostics_MasterNotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and click to change the Master Clock.  If a device is disconnected, or if more than one device is active with incompatible settings, this can cause a communication error preventing Audition from playing or recording audio.

Picture1

outputkAudioDeviceDiagnostics_NullDevice

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Output device. 

 

inputkAudioDeviceDiagnostics_NullDevice

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Input device.  

outputkAudioDeviceDiagnostics_NullDeviceUID

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Output device.  You may wish to click System Audio Settings to review the operating system device settings.

inputkAudioDeviceDiagnostics_NullDeviceUID

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Input device.  You may wish to click System Audio Settings to review the operating system device settings.

outputkAudioDeviceDiagnostics_NotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Output device.  You may need to select a different default output device, click Apply, then select your primary device once more.  You may wish to click System Audio Settings to review the operating system device settings.

 

inputkAudioDeviceDiagnostics_NotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Input device.  You may need to select a different default input device, click Apply, then select your primary device once more.  You may wish to click System Audio Settings to review the operating system device settings. 

inputkAudioDeviceDiagnostics_NoChannels

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Output. You may wish to click System Audio Settings to review the operating system device settings. 

inputkAudioDeviceDiagnostics_NoChannels

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Input device. You may wish to click System Audio Settings to review the operating system device settings. 

inputkAudioDeviceDiagnostics_NoChannelMapping

Steps: Click the Audio Channel Mapping button, or open Preferences > Audio Channel Mapping and review the Default Output Channels.

 


 

outputkAudioDeviceDiagnostics_NoChannelMapping

Steps: Click the Audio Channel Mapping button, or open Preferences > Audio Channel Mapping and review the Default Input Channels

generalkAudioDeviceDiagnostics_NotInitialized

Steps: Restart Audition or reboot the computer and launch Audition again.

generalkAudioDeviceDiagnostics_NotInitialized

Steps: Restart Audition or reboot the computer and launch Audition again.

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