Try the solutions on this page if you receive the following error while trying to install an application from the Creative Cloud for desktop app:

"There was a problem installing <product name>."

Error message during installation

Find your error code

Find your error code in the error message or in the installer logs.

More information link in the error message

When you click the More Information link in the error message, you get the error code that the Creative Cloud for desktop app uses to identify the problem. You can also see other important information, such as the path of the filename affected or the registry value.

More error information
An example of details that the More Information link provides.

Installer logs

You can also find the error code in the log file created by the installer. The log file also contains other details that can help troubleshoot the error. Search for the Install.log file at the following location:

  • Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
  • Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
  • Mac OS: /Library/logs/Adobe/Installers/

Note:

Don't see an install.log file? Your product may create a log.gz file instead. See Analyze the main Creative Cloud product install log for information.

Find the solution for your error code

Error Code Description
Solution
101 Unable to install the product
Click Retry to download and install it again.
102 Unable to install the product
Click Retry to download and install it again.
107 The download is damaged
Click Retry to download and install it again.
108 Another installer instance is running Wait for the installer instance to finish and try again.
113 Unable to reach Adobe servers
Check your Internet connectivity and firewall settings and then try again. For more information, see Advanced connectivity troubleshooting.
116 Error while handling the file in the file system Restart the system and try the installation again.
117 Network connectivity or stability issues For more information, see Troubleshoot error 117 while downloading Creative Cloud apps.
119 Server not responding Check your Internet and firewall settings, and then click Retry. For more information, see Advanced connectivity troubleshooting.
120 Insufficient disk space Free some space and click Retry.
121 Error writing to the temporary file location Fix permissions for the temporary location.
123 Incorrect permission on the /tmp folder For more information, see Installation failed | Exit Code 123.
126 The download is damaged Click Retry to download and install it again.
130 Unable to install the product Uninstall the product, that you are trying to install, using the Creative Cloud Cleaner Tool and then try installing the product again.  
132 Unable to install the product in the root directory Select another install location in the preferences and try again.
133 Insufficient disk space Free some space and try again.
144 The download is damaged
Click Retry to download and install it again.
145 File exists at the install path Rename/delete the file and then try again. To get information about the file, see More information.
146 Unable to move file Rename the file and then try again. To get information about the file, see More information.
160 Unable to create registry key Check permissions and then try again. To get information about the registry, see More information.
183 Unable to install the product Click Retry to download and install it again.
184 File locked by another process Restart the system and try the installation again.
189 Insufficient disk space Free some space and try again.
190 System requirements not met See the minimum system requirements for more details.
191 Unable to install the product Click Retry to download and install it again.
192 A newer version of application is already installed Uninstall the version installed on your system and try again.
193 Installation cannot proceed Cannot install 64-bit version of the application on a 32-bit machine.

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