Adobe Send & Track is a new service that makes it easy to send and track large files online as part of an improved, integrated set of Adobe document services. You can send files you have stored on or upload files from your desktop. Sending a file is just like sending an email, and you’re notified as soon as someone views or downloads the file you sent.

Manage your Adobe Send & Track account

  1. To manage your account, log in to Adobe Send & Track.

  2. Click your user name at the top right of the page.

    Send files
  3. Select “My Information” from the resulting menu to change your Adobe ID details or preferred language.

    Select "My Information"
  4. Select "Plans and Products" if you are a paid user to edit auto-renewal settings or payment information.

    Select "Plans and Products"

Send a file from your computer

  1. Sign in to your account at

    Sign in to your account
  2. Click the 'Send & Track' tab (sixth from the left).

    Click the 'Send & Track' tab (sixth from the left)
  3. Click the blue button that says “Select Files to Send”.

    Click the blue button that says “Select Files to Send”
  4. In the dialog box that pops up, make sure you have “My Computer” selected in the left-hand pane. Then click “Choose Files from My Computer”.

    Click “Choose Files from My Computer”


    You can also drag and drop files into this dialog box. 

  5. Navigate to the folder on your computer where you’ve got your file stored, highlight the file, and click Open.

    highlight the file, and click Open.
  6. Now you should see the Adobe Send & Track options.

    Adobe Send & Track options
    1. The file you’re sending appears up top. You can add or remove files if you want.

    2. An anonymous link makes the files accessible to anyone who clicks on the link; you can send a personalized link to share the files with specific individuals. Please note that tracking information is available for files sent to individuals, but not for public links.

    3. If you want an anonymous link to distribute files broadly, select the 'Create Anonymous Link' radio button and click 'Create Link'. Adobe Send & Track generates a link that you can copy or email to others.

    4. If you choose to send a personalized invitations, select the corresponding radio buton and then enter the email address of whoever you’d like to receive the file(s). Enter more email addresses to send the file(s) to more than one person at once; they’ll each get a personalized link to the file.

    5. The Subject and Message field are just like the ones you use for sending an email and will appear to your recipients in the same way. Just enter desired information and then click Send. Your recipients will get an email notifying them that the file is available. To get an idea of what they’ll see, go to Understand what your recipient will see.

Send a file from Document Cloud

This one starts just like sending a file from your computer.

  1. Sign into your account at

  2. Click on the Send & Track tab (sixth from the left).

  3. Click the blue button that says “Select Files to Send”.

  4. Now choose in the left-hand pane of the Send dialog box.

    the Send dialog box
  5. You’ll see all your Document Cloud files appear in the dialog box. Choose one or several files, and then click Continue.

  6. From here on, follow the instructions above for sending a file from your computer.


    If you like, you can send more than one file at a time and choose files from both sources at once.

View a file's tracking information

You can check the details of any file transaction you’ve done with Adobe Send & Track. Here’s how:

  1. You can view all your sent files in two ways:

    1. In the Files tab, click "Sent Files” in the left-hand pane.

      click "Sent Files” in the left-hand pane
    2. In the Send tab, click the link that says “View All Sent Files”.

      click the link that says “View All Sent Files”.
  2. Now you should be able to see each transaction, with the newest on top. Click on any of your sent files to preview the file and to see details.

    newest transaction on top


    If you sent more than one file in a single transaction, you can expand the view in your Sent Files list to show which files you shared.

    expanding the view in the Sent Files list
  3. From the above page, you can do the following:

    1. Unshare the file if you would like to prevent anyone else from viewing or downloading it.

    2. Forward files to new recipients.

    3. Turn email notifications on and off.

    4. See an overview of file previews.

  4. Click “View Full Activity” if you’d like to see detailed tracking information: not only when the file was previewed and by whom (for personalized links), but also whether it was downloaded and by whom. If there was more than one file in the transaction, Adobe Send will also tell you which files were downloaded.

Understand what your recipent will see

When you send someone a file with Adobe Send, you might be curious what they’ll see when it arrives. Here’s how that looks:

  1. First, your recipents will get an email to tell them that the file has been shared with them.

    your recipents will get an email
  2. When they click the link in that email, they’ll be taken to a web page where they can preview the file(s). If you’ve opted to get notifications, you’ll get an email notification as soon as they do that.

    an email notification
  3. If desired, recipents can also download the file to their computer.

    recipents can download the file to their computer
  4. As recipients of personalized links preview or download files, Adobe Send tracks that information for you in your account.

    Adobe Send tracks that information for you


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