Identify the original email from the document sender.
Last updated on
Apr 1, 2026
Learn how to handle payment disputes by understanding the role of Acrobat and Braintree in payment handling.
Adobe Acrobat integrates with payment processing services to facilitate transactions as part of the document signing process. The sender sets up a payment portal linked through Acrobat and managed by Braintree to process payments during the document signing process. Understanding these roles can help you effectively address disputes and communicate concerns to the appropriate party.
Reply directly to this email to communicate your payment dispute.
This will ensure your communication reaches the person or organization responsible for the transaction. The responsible person or organization will review the issue and work to resolve it.
For issues other than payment disputes, you can take the following actions:
- In case of any technical issues or queries related to e-signature, contact Adobe.
- In case of issues or queries related to payment processing, contact Braintree.
Note
Adobe Acrobat facilitates secure and easy document signing but does not handle or store payment information. While, Braintree manages the actual financial transactions, including collecting payment information, processing payments, and handling any related financial details.
