Creative Cloud helps you manage your assets and enable collaboration and sharing among users. Storage is a core component of this Creative Cloud offering that ensures that you always have access to your assets and related services. Creative Cloud helps you sync your assets to your desktop. All assets uploaded by you are tied to your account.
You can migrate assets for any one of the following reasons:
- When switching from an Adobe ID to an Enterprise ID or a Federated ID account. For more information, see Manage identity types.
- Your organization moves from a Creative Cloud for enterprise plan to a Creative Cloud for enterprise with managed services plan.
- Your organization moves from a Creative Cloud for teams plan to a Creative Cloud for enterprise plan. And, your users are switching from an Adobe ID to Enterprise ID or a Federated ID accounts.
The easiest way to migrate files is via Creative Cloud Files folder on your desktop.
Files stored online remain associated with an account. To migrate your files to a different account or storage area, download your files from the existing account. Then, upload them to your new account or location.
Use the Creative Cloud desktop app to sync files:
To switch to your new account, open the Creative Cloud Application. From the gear on the right top, select Preferences > General > Sign Out. Then, sign in to the new account.
To select a different storage location, from the gear on the right top of the Creative Cloud Application, select Preferences > Creative Cloud > Files. Then, change the folder location.
Ensure that you can view hidden files and folders on your computer.
Moving assets from an Adobe ID account to an Enterprise ID/Federated ID account:
The Creative Cloud Files folder associated with your Adobe ID is renamed to (your old Adobe ID) Creative Cloud Files, and all your previously synced files are available in the now renamed folder. Your Enterprise ID is now associated with the Creative Cloud Files folder.
The folder name is in a different form if you're migrating to a managed services account or location. Each managed services account or location is associated with a Creative Cloud Files folder, named (managed service instance name) Creative Cloud Files.
Copy the contents from the Creative Cloud Files folder associated to your previous Adobe ID to the Creative Cloud Files folder associated to the new one.
The Users folder can be found in the following location.
Mac: Mac HD/Users/<username>/
Your Creative Cloud desktop app initiates the Sync operation for the transferred files.
Libraries stored online remain associated with an account. To migrate your libraries to a different account, share the libraries with the different account. Then, in the other account, accept the sharing.
To sync the settings, sign in to an app with your Adobe ID, sync settings, sign out. Then, sign in with the Enterprise or Federated ID. The latest settings on the desktop can then be synced to Creative Cloud using your Enterprise ID or Federated ID.
Copying/moving mobile creations from one cloud to another is currently not supported.
Comments and versions associated with the files are not retained. Creative Cloud Market assets and Design Libraries data is also account-specific. You can download the assets again, and create Design Libraries.
Fonts cannot be transferred. When you switch account types, you can sync fonts again. However, your fonts are available to you if you switch storage locations within your organization.
There is no direct way to migrate data from Behance. As a work-around, you can co-own the projects in the existing account with your new account. Optionally, sign in to your new account and remove the co-owner of your old account. The content migrates, but not the comments and followers associated with the old account.