Storage is a core component of the cloud offering that ensures that you always have access to your content and related services. It allows you to manage your Creative Cloud assets and Document Cloud assets. With the Creative Cloud assets, you can even enable collaboration and sharing among users. Creative Cloud also helps you sync your content to your desktop. All content created or uploaded by you is tied to your account.
You can migrate content for any one of the following reasons:
- When switching from an Adobe ID to an Enterprise/Federated ID account. For more information, see Manage identity types.
- Your organization moves from teams plan to an enterprise plan. Hence, your applications get associated with your new enterprise account.
If you have assets linked to an existing Adobe ID account, you can migrate these assets from your current account to your new enterprise account. The migration can either be done automatically or manually. This document describes how you can manually migrate your content.
Files stored online remain associated with the original account. To migrate files from Adobe ID account to enterprise account, download files from your existing Adobe ID account. Then, upload them to the enterprise account.
The easiest way to migrate your files is via Creative Cloud Files folder on your desktop.
Comments and versions associated with the files are not retained.
To switch to your new account, open the Creative Cloud Application. Click Sign Out from the Profile menu. Then, in the confirmation dialog box, click Sign Out again.
Now, sign in to the new account.
To select a different storage location, click the vertical ellipsis on the right top of the Creative Cloud Application, select Preferences > Creative Cloud > Files. And, change the Folder Location.
Ensure that you can view hidden files and folders on your computer.
The Creative Cloud Files folder associated with your Adobe ID is renamed to (your old Adobe ID) Creative Cloud Files. And, all your previously synced files are available in the now renamed folder. Your Enterprise ID is now associated with the Creative Cloud Files folder.
Copy the contents from the Creative Cloud Files folder associated to your previous Adobe ID to the Creative Cloud Files folder associated to the new one.
The Users folder can be found in the following location.
Windows: C:\Users\<user name>\
Mac: Mac HD/Users/<user name>/
Your Creative Cloud desktop app initiates the Sync operation for the migrated files.
Libraries stored online remain associated with an account. To migrate your libraries to a different account, share the libraries with the different account. Then, in the other account, accept the sharing.
To sync the settings, sign in to an app with your Adobe ID, sync settings, and sign out. Then, sign in with the Enterprise or Federated ID. The latest settings on the desktop can then be synced to Creative Cloud using your Enterprise ID or Federated ID.
Copying/moving mobile creations from one cloud to another is not supported.
Creative Cloud Market assets and Design Libraries data are also account-specific. You can download the assets again, and create Design Libraries.
For assistance with Adobe Color data migration from an Adobe ID to an Enterprise or Federated ID, have your administrator log a ticket with Adobe Support.
Fonts synced to your desktop, are only available if you're signed in to the Creative Cloud for desktop app. When you sign in with an enterprise ID, fonts synced with the Adobe ID are unavailable.
You can Add fonts from Typekit to resync fonts to your desktop. Apps such as InDesign and Illustrator also prompt you to sync fonts from Typekit if they encounter missing fonts in documents.
To restore all fonts from your Adobe ID account, you can also ask your Administrator to contact firstname.lastname@example.org.
You have two Behance accounts that co-exist, one associated with your Adobe ID and another with your Enterprise ID. There is no direct way to migrate the data from Behance. As a work-around, you could do the following for Behance: