Troubleshoot issues with downloading Adobe Stock assets.

Note:

For general information about using downloading Adobe Stock assets, see these resources:

Issue

You're having trouble while downloading Adobe Stock assets.

Solutions

Try one or more of the following solutions:

  • Sign out from Adobe Stock, sign back in, and try downloading the asset again.
  • Navigate to the License History page, click the Image ID, and save the image again.
  • Clear your browser cache and delete your Internet history.
  • Try to download the image using a different browser.
  • Make sure that a pop-up blocker isn't blocking the download page.
  • Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.

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