What is the 2019 release of Adobe Captivate?
The 2019 release of Adobe Captivate empowers you to create all kinds of fully-responsive eLearning content with a smart authoring tool. Embrace the future, as you effortlessly design modern immersive learning experiences using VR and 360° media assets. Easily create engaging eLearning content that works across all devices by adding interactivity to existing PowerPoint slides and videos that you record yourself or bring in from YouTube.
Who should use the 2019 release of Adobe Captivate?
Corporate training professionals, educators, instructional designers, and all types of business users with limited programming capabilities who want to create product demos, application simulations, soft skill and compliance training, and mobile learning. Also, educators and trainers who are currently using PowerPoint and need to add interactivity to their training materials.
What is the difference between Adobe Captivate and Adobe Presenter Video Express?
I already have a license to an earlier version of Adobe Captivate. What are my upgrade options?
Special upgrade pricing is available to customers who have valid licenses for Adobe Captivate (2017 release) and want to upgrade to the 2019 release of Adobe Captivate. Alternatively, you may subscribe to Adobe Captivate in a pay-as-you-go model so that you always have access to the latest version.
What are the new features in the 2019 release of Adobe Captivate?
The 2019 release of Adobe Captivate lets you create all kinds of fully-responsive eLearning content with a smart authoring tool. Embrace the future, as you effortlessly design modern immersive learning experiences leveraging virtual reality and 360° media assets. Amplify video-based learning by easily adding interactivity to videos, that you record yourself, or bring in from YouTube, and drive up learner engagement.
For a list of all features click here.
Does the 2019 release of Adobe Captivate integrate with Adobe Connect and Adobe Captivate Prime?
What kinds of rich media can I include in my Adobe Captivate content?
Is the 2019 release of Adobe Captivate compatible with LMSs?
Yes. The 2019 release of Adobe Captivate integrates with LMSs that are Tin Can-, SCORM 2004–, SCORM 1.2–, and AICC-compliant. The 2019 release of Adobe Captivate automatically generates the manifest file—an XML document that contains all the data required by the LMS to communicate with Adobe Captivate content.
Does the 2019 release of Adobe Captivate integrate with other authoring tools?
Yes. The 2019 release of Adobe Captivate integrates with Adobe Presenter†.
Users can call Adobe Captivate from within Adobe Presenter to record simulations. You can use the SWF files generated by Adobe Captivate with any tools that support SWF files, such as Adobe Acrobat or Adobe Dreamweaver software.
Can I import Microsoft PowerPoint projects into the 2019 release of Adobe Captivate?
How does the 2019 release of Adobe Captivate compare with other rapid eLearning authoring tools, such as TechSmith Camtasia and Articulate Storyline?
The 2019 release of Adobe Captivate now lets you create all kind of responsive eLearning content including interactive video-based learning with just one tool. Take advantage of a smart authoring platform that helps you slash the time and effort to create various types of responsive eLearning and mLearning content including software simulations, HD product demos, compliance training and more. From storyboarding to storytelling, do it all with just one tool. Embrace the future, as you effortlessly design modern immersive learning experiences leveraging virtual reality and 360° media assets. Amplify video-based learning by easily adding interactivity to videos, that you record yourself, or bring in from YouTube, and drive up learner engagement.
Is international language support available?
Yes. The 2019 release of Adobe Captivate supports right-to-left languages, including Arabic, Hebrew, and Urdu. The 2019 release of Adobe Captivate is available in English, French, German, Japanese, Korean, Portuguese (Brazilian), and Spanish versions. All editions include a completely localized user interface and documentation.
The AutoText captions feature automatically generates caption text in Chinese (simplified), English, French, German, Italian, Japanese, Korean, Norwegian, Spanish, and Swedish. Authors can customize the AutoText caption file to support additional languages.
Is the 2019 release of Adobe Captivate compatible with Microsoft Windows?
Prices listed in this section are the Adobe direct store prices in the United States. Reseller prices may vary. Prices do not include tax or shipping and handling.
How much does a new license for the 2019 release of Adobe Captivate cost?
How much does it cost to upgrade to the 2019 release of Adobe Captivate from previous versions?
Does Adobe offer educational pricing for the 2019 release of Adobe Captivate?
I am a volume licensing customer. Are there policies I should be aware of?
Can I try the 2019 release of Adobe Captivate before I buy it?
Yes. You can download a free, fully functional 30-day trial version of the 2019 release of Adobe Captivate. To download a trial version, visit https://www.adobe.com/products/captivate/download-trial/try.html.
Where do I go if I have customer service questions?
Where do I go if I have technical support questions?
How often do I have to connect to the Internet?
Do I need to do anything to activate the software?
How long can I use the product before I need to activate?
What happens if I do not have an Internet connection or do not activate my product?
The software silently tries to connect to the Internet to activate for 7 days after the first launch of your serialized product. If the software has not been activated within the 7 days, you receive a reminder for the next 23 days on every launch that the computer must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.
If I don’t have an Internet connection, can I call Customer Service for phone activation?
No. Activation of the product via the Internet is required for the 2019 release of Adobe Captivate. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Service for assistance. However, Customer Service cannot activate your software over the phone if you don’t have an Internet connection.
I have an Internet connection but received a reminder that I still need to activate my product. What do I need to do?
I work for a company that has a volume license agreement with Adobe. Do I still need to activate?
Yes. All Adobe Captivate users must activate their products. If your company has firewall restrictions that prevent the computers from connecting to the Internet, have your IT administrator contact your local Customer Service.
I work for a company that has a license with Adobe and I’ve already activated the 2019 release of Adobe Captivate on one of my computers. Do I need to activate it on the others?
I work for a company that has a license with Adobe, and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure that the software doesn’t stop working?
Can I choose not to activate the 2019 release of Adobe Captivate?
Activation of the 2019 release of Adobe Captivate via the Internet is required for continued use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. You must connect to the Internet at least once within 30 days of the first launch of your serialized product; otherwise, the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact your local Customer Service.
I didn’t know I needed an Internet connection when I purchased the 2019 release of Adobe Captivate? Is there a way to activate without having an Internet connection?
I didn’t know I needed to have an Internet connection when I purchased the 2019 release of Adobe Captivate. What is the return policy?
Are activation and registration the same thing?
No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associate the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
I have registered my product, but I’m still being asked to activate. What do I need to do?
Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates your Adobe products with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
I misplaced my product key. How can I get a new product key?
Contact Customer Service from 6am to 5pm Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.
What is an Adobe eLearning software subscription?
Which Adobe eLearning software is available on a subscription basis?
Is there a difference between the Adobe eLearning software offered by subscription and the one available through the traditional purchasing model?
Is subscribing to Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express the best choice for me?
Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?
Subscription editions are similar to retail versions in that they are installed locally on your computer, and there is no difference in functionality between the versions. You do not need to be online to use your Adobe eLearning software subscription. However, you must be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.
Where can I purchase Adobe eLearning software subscription editions?
I’m currently using a 30-day trial version. Can I convert that to a subscription?
If you are already using a trial version of the 2019 release of Adobe Captivate or the 2017 release of Adobe Presenter Video Express, you can buy a subscription for that product from Adobe.com. Select the Subscription option when you add the product to your online cart. You are given a serial number at the end of your purchase. Copy and paste the serial number when you launch your trial and follow the onscreen instructions to start using your subscription product. You can convert only the 2019 release of Adobe Captivate or the 2017 release of Adobe Presenter Video Express trial to a subscription. You cannot convert earlier trial versions to a subscription.
When I purchase a subscription from Adobe.com, do I receive the software in the mail?
What does my Adobe eLearning software subscription include?
What subscription plans are available?
How much does it cost to subscribe to Adobe Captivate or Adobe Presenter?
How am I billed for the subscription plan?
Are there different payment options for subscription software?
Is there a price discount if I already own Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express and want to subscribe to the latest version?
Where can I buy a subscription edition of Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express?
Can I purchase a volume license for a subscription edition product?
Are Adobe eLearning software subscriptions available for government or education?
Which language versions of Adobe eLearning software are available by subscription?
How do I purchase and get started with my Adobe eLearning subscription software?
Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.
What if I have problems downloading my software?
Where can I access my serial number on Adobe.com?
From the Your Plans and Products tab on the My Account Page on Adobe.com, choose View your products. A column displays the serial number for your subscription, along with a link to download the product.
What is an Adobe ID and why do I need one to use my subscription edition product?
During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID used for your subscription to:
- Help ensure that the person who subscribed is the same person who is installing the software
- Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged
Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.
Ensure that your Adobe ID is your current active email address. If not, update it.
If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?
What are the terms and conditions for an Adobe eLearning software subscription?
On how many computers may I install my subscription edition software?
What is product activation?
When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.
Is activation required to use a subscription edition product?
I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?
Can I cancel my annual subscription? If yes, how?
Yes, you can cancel your annual subscription. If you cancel within the first 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.
To cancel your membership at any time, contact Adobe Customer Service
If I want to restart my subscription, can I do that at any time?
You can restart your subscription within six months of canceling. After six months, your account is deactivated, and you must purchase a new subscription on www.adobe.com. If the version of the Adobe eLearning software you have installed is still the current version, you do not need to download it again, even if you are past the six-month period. Simply launch the installed software, and enter your new subscription number.
Can I return my subscription edition product?
You can return a subscription edition within the first 14 days of purchase and get a full refund. The return process differs for countries and regions. Learn more about returning products in North America, Europe and Asia Pacific.
My subscription has expired. How do I renew it?
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.
If I cancel my subscription, can I still use the software that I have?
If I want to buy Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express rather than continue to subscribe to it, do I receive a discount?
How do I receive updates to my subscription edition product?
You are eligible to receive updates to the subscription edition of Adobe Captivate, Adobe Presenter, or Adobe Presenter Video Express as long as your subscription remains active. Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe eLearning software.
When will I receive my Adobe eLearning software upgrades?
When an upgrade to my subscription edition product becomes available, am I required to install it?
No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.
Who do I contact if I have problems related to managing my subscription, such as billing, installation, or restarting a subscription?
Who do I contact if I have issues with my Adobe eLearning software?
Are service and support included with my subscription?
†Available only for Windows
††Prices listed are the Adobe direct store prices in the United States. Reseller prices may vary. Prices do not include tax or shipping and handling.