Search for the Install.log file at the following location:
- Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
- Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
- Mac OS: /Library/logs/Adobe/Installers/
See Troubleshoot download and install errors for more information on using the installer logs for troubleshooting.
Can't find your error code?
For information on additional Creative Cloud install error codes, see Installation error codes and messages.
| Error Scenario | Error Type | Error Code | Error Message |
| Various JSON download errors |
Retryable | Same as current download error scenarios |
Same as current download error scenarios |
| Generic Download error | Fatal | _ERROR = 113 | Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. |
| Extraction error | Fatal |
EXTRACTION_ERROR (This error code is unused |
Unable to extract files. Click Retry to download the product again. |
| Sign Check failure | Fatal |
SIGN_CHECK_ERROR =115 (This error code is unused in code for now.) |
The download appears corrupted. Try to download again. |
File handling error (Internal error) |
Fatal | FILE_HANDLING_ERROR = 116 |
The download appears corrupted. Try to download again. |
| Validation failure | Fatal |
_DOWNLOAD_INVALID_FILE _ERROR = 117 |
The download appears corrupted. Try to download again. |
| Network Unavailable | Retryable | NETWORK_UNAVAILABLE = 118 | No Network scrim. |
| Server unresponsive | Retryable | _SERVER_UNRESPONSIVE = 119 | Server not responding. Check your Internet and firewall settings, and then click Retry. |
| Disk full | Retryable | _OUTPUT_DISK_FULL = 120 | Insufficient disk space. Clear space on {0} and try again. |
| Access permission error during download (User/system error) |
Retryable | _WRITE_PERMISSION = 121 | Error writing to the temporary file location. Fix permissions for the temporary location. If the problem persists, contact customer support. |
| Server doesn't support multi-stream download (internal error) |
Fatal |
_HTTP_BYTE_RANGE_NOT _SUPPORTED = 122 |
Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. |
| Download Invalid configuration (Internal error) |
Fatal |
_INVALID_CONFIGURATION = 123 |
Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. |
| Proxy error | Retryable |
_PROXY_AUTHENTICATION _REQUIRED = 124 |
Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. |
| Invalid URL |
Fatal |
HTTP_INVALID_URL = (In case validationUrl is |
Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. |
| Validation error | Fatal | DATA_VALIDATION_ERROR = 126 | The download appears corrupted. Try to download again. |
| Error Scenario | Error Type | Error Code | Error Message |
| Setup.exe doesn't exist or the sign check fails | Fatal | REG_SETVALUE_FAILURE | This installation is no longer functional. Uninstall it and download Creative Cloud again. |
| Generic PIM error | Fatal | HDPIM_STATUS_ERROR = 101 | Unable to install the product. Click Retry to download and install it again. |
| Invalid Session ID (internal error) | Fatal | _GUID = 102 | Unable to install the product. Click Retry to download and install it again. |
| Invalid Arguments to PIM from Apps panel (internal error) | Fatal | ARGUMENTS = 103 | Unable to install the product. Click Retry to download and install it For install use Unable to install the product. Click Retry to download and install it again. For uninstall use Unable to uninstall the product. Click Retry |
| hdpim.db Database read/write error (corrupted installation/bad permissions) |
AAMCorrupt | HDPIM_STATUS_DB_ERROR = 105 |
Install Unable to install the product. Click Retry to download and install it again. Uninstall Unable to uninstall the product. Click Retry |
| XML Parsing error (internal error) | Fatal | HDPIM_STATUS_XML_ERROR = 106 | Unable to install the product. Click Retry to download and install it again. |
| JSON-related error like some information missing. |
Fatal | HDPIM_STATUS_JSON_ERROR = 107 | The download appears corrupted. Try to download again. |
| PIM Session is busy(internal error) | Fatal | _BUSY = 108 | Another installer instance is running. Wait for it to finish and try again. |
| No Core Package in JSON (internal error) | Fatal | _NOT_SELECTED = (This error code is unused in |
Unable to install the product. Click Retry to download and install it again. |
| Unable to create new thread (system level error) | Fatal | _CREATE_NEW_THREAD = 110 | Unable to install the product. Click Retry to download and install it again. |
| Extraction error | Fatal | ERROR = 127 | Unable to extract files. Retry to download the product again. |
| Package signature check failed | Fatal | _GENUINE = 128 | The download appears corrupted. Try to download again. |
| When communication with setup.exe breaks | Retryable | HD_SETUP_INT_RET_IPC = 303 | Unable to install the product. Click Retry to download and install it again. |
| Any other error related to Setup.exe | Retryable | HD_SETUP_INT_RET_FAILURE = 301 | Unable to install the product. Click Retry to download and install it again. |
| Installation in root directory |
Fatal | _IN_ROOT_DIR = 132 | Unable to install the product in the root directory. Select another install location in your preferences and try again. |
| Low DiskGeneric install error space | Fatal | NOT_AVAILABLE = 133 | If volume name is Insufficient disk space. Free some space and If volume name is not known: Insufficient disk space. Select another install location in your preferences or clear disk space, and then try again. |
| Generic install error | Fatal | _ERROR = 136 | Unable to install the product. Click Retry to download and install |
| Invalid parameters to command tag in Package PIMX | Fatal | INVALID_PARAMS = 137 | Unable to install the product. Click Retry to download and install it again. |
| System low on memory, memory allocation failed | Fatal | NOMEMORY = 138 | Unable to install the product because the system is low on memory. Restart your computer and then try again. |
| Package PIMX is corrupted | Fatal | _CORRUPT_XML = 139 | The download appears corrupted. Please try to download again. |
| No permission inside install directory | Fatal | _NO_PERMISSION (This error code is unused |
Unable to install the product in the selected location due to permission issues. Select another install location in your preferences and try again. |
| Unable to capture file version for version check | Fatal | VERSION = 141 | Unable to install the product. Click Retry to download and install it again. |
| Invalid token used in Package PIMX | Fatal | TOKEN_NOT_RESOLVED (This error code is unused in code for now.) |
Unable to install the product. Click Retry to download and install it again. |
| Path of source file inside package zip does not exist | Fatal | NOT_EXISTS = 143 | The download appears corrupted. Try to download again. |
| File of same name as directory is already present | Fatal | PATH_ALREADY_USED = 145 | File exists at the install path. Rename/delete the file and then try again |
| Unable to move file during install/uninstall | Fatal for install Ignorable for uninstall | FILE_MOVE_FAILURE = 146 | Unable to move the file. Rename the file and then try again. |
| Unable to copy file during install/uninstall | Fatal for install Ignorable for uninstall |
FILE_COPY_FAILURE = 147 | Unable to copy the file. Check permissions and then try again. |
| Unable to delete directory during install/uninstall | Fatal for install Ignorable for uninstall |
FILE_DELETION_FAILURE = 150, (This error code is unused in |
Unable to delete the file. Rename/delete the file and then try again. |
| Unable to create alias | Fatal for install Ignorable for uninstall |
ALIAS_CREATION_FAILURE = 151 | Unable to create the symbolic link. Click Retry to download and install the product again. |
| Unable to delete alias | Fatal for install Ignorable for uninstall |
_DELETION_FAILURE = 152 | Unable to delete the symbolic link. Check permissions and then try again |
| Unable to set file permission during install/uninstall | Ignorable | _PERMISSION_FAILURE = 154 | Add to log files |
| Unable to create symbolic link |
Fatal | SYMLINK_CREATION_FAILURE = 156 | Unable to create the symbolic link. Click Retry to download and install the product again. |
| Unable to delete symbolic link during install/uninstall | Fatal for install Ignorable for uninstall |
SYMLINK_DELETION_FAILURE = 157, (This error code is unused in code for now.) |
Unable to delete the symbolic link. Check permissions and then try again. |
| Unable to set localized file display name during install | Ignorable | _LOC_DISPLAY_NAME_FAILURE = 158 | Add to log files. |
| Unable to create registry key during install | Fatal | REGKEY_CREATE_FAILURE = 160 | Unable to write the registry value. Check permissions and then try again. |
| Unable to delete registry key during uninstall | Ignorable | REGKEY_DELETE_FAILURE = 161 | Add to log files. |
| Unable to configure font file during install/uninstall | Ignorable | FONT_CONFIGURE_FAILURE = 168 | Add to log files. |
| Unable to disable wow64 reflection | Fatal for install Ignorable for uninstall |
WOW64_REFLECTION_FAILURE = 171 | Unable to install the product. Click Retry to download and install it again. |
| Unable to set folder icon during install | Ignorable | FOLDER_ICON_FAILURE = 172 | Add to log files. |
| Unable to get security info on file/folder during install/uninstall | Ignorable | GET_ACL_FAILURE = 174 | Add to log files. |
| Specified installation directory is a network location | Fatal | PATH_IS_NETWORK_PATH = 176 | Unable to install on a network drive. Select another install location in your preferences and retry installing. |
| Specified install path exceeds the allowed maximum number of characters | Fatal | PATH_EXCEEDS_LIMIT = 177 | The installation path selected is too long. Select another install location in your preferences and try again. |
| Specified install path has invalid characters | Fatal | _PATH_HAS_INVALID_CHARS = 178 | The installation path contains invalid characters. Select another install location in your preferences and try again. |
| Specified install path is not a full path | Fatal | PATH_NOT_FULL_PATH = 179 | The installation path seems invalid. Select another install location in your preferences and then try again. |
| Specified install language is invalid |
Fatal | LANG_NOT_PRESENT = 180 | The installation language seems invalid. Select another install language in your preferences and then try again. |
| Unable to install in case sensitive drive | Fatal | _IS_CASE_SENSITIVE = 181 | The installation path seems invalid. Select another install location in your preferences and then try again. |
| The package to be installed is not present. | Fatal | HDPIM_STATUS_PACKAGE_ZIP_NOT_PRESENT = 182 | The created package does not contain the package to be installed. Create the package again and then try to install. |
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