Forgot your Adobe ID or password?
Your Adobe ID is the email address you used when you first started a trial or purchased an Adobe app or membership. Find solutions to common Adobe ID and sign-in issues.
Why do I have to sign in to use Prelude?
You need to sign in periodically for licensing validation -- every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update Prelude. For more information, see Activate and Deactivate Adobe Creative Cloud Apps.
Can I install Prelude on another computer?
You can install Prelude and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I get my invoice?
You can print an invoice form your account on Adobe.com. For details, see Print a payment receipt or invoice.