In some instances, when launching Premiere Pro or Adobe Media Encoder on mac OS, the application crashes.

Issue

Application crashes during launch without any error message on the splash screen.

Description

In some instances, after you update Premiere Pro or Adobe Media Encoder to the latest version 12.1 and try to launch, the application crashes. Splash screen appears and then disappears without any error message. 

Solution

Adobe recommends you to try the Option 1 to resolve your crash issue. If the issue persists, try using other options listed in this page.  

Note:

Do not delete the folders. Ensure that you have taken the backup first before deleting any folder.

Option 1

Install the latest update version of Adobe Premiere Pro 12.1.1 or Adobe Media Encoder 12.1.1. This update provides a fix for the launch issue caused by unsupported Type 1 Font.

The Creative Cloud desktop app displays an Update All button or Update buttons next to installed apps. Clicking Update or Update All installs the latest versions of apps on your computer. Preferences and settings are migrated over to the new version, and the previous versions of the apps are uninstalled.

Option 2

  1. Install the latest version of Premiere Pro or Adobe Media Encoder. 

  2. Launch the Finder and click Go menu.

    Go to folder option
    Go to folder option
  3. Click Go To Folder in the Go menu items (CMD+SHIFT+G).

  4. Type "~/Library"  in the pop-up dialog and click GO. This step takes you to "[User] Library".

  5. For Premiere Pro, go to Caches/Adobe/Premiere Pro/12.0 

    For Adobe Media Encoder, go to Caches/Adobe/Adobe Media Encoder/12.0.

  6. Delete the Typesupport folders for Premiere Pro and Adobe Media Encoder. 

  7. Launch Premiere Pro or Adobe Media Encoder. 

Option 3

  1. Uninstall any of the existing 12.x versions (12.0, 12.0.1, or 12.1) in your computer.

  2. For Adobe Media Encoder: 

    Using Finder app, Go > Go To Folder, go to "~/Documents". 

    Create a backup folder and move this folder into it: /Adobe/Adobe Media Encoder/12.0

    Using Finder app, Go > Go To Folder, go to "~/Library". 

    Create a backup folder and move the following list of folders into it:

    Caches/Adobe/Adobe Media Encoder/12.0
    Preference/com.Adobe.Adobe Media Encoder.12.0.plist
    Saved Application State/com.adobe.ame.application.cc12.savedstate

    For Premiere Pro: 

    Using Finder app, Go > Go To Folder, go to "~/Documents". 

    Create a backup folder and move this folder into it: Adobe/Premiere Pro/12.0

    Using Finder app, Go > Go To Folder, go to "~/Library". 

    Create a backup folder and move the following list of folders into it:

    Caches/Adobe/Premiere Pro/12.0
    Preference/com.Adobe.PremierePro.CC12.plist
    Saved Application State/com.Adobe.PremierePro.CC12.savedState

  3. Restart your computer. 

Option 4

Clean install Adobe Creative Cloud and Adobe CC Apps. Use the below mentioned link for the Adobe Cleaner tool to use for clean installation. 

Adobe CC cleaner tool installation.

Option 5

Create a user account on mac OS and use the new user account profile for the Adobe Premiere Pro CC 2018 (12.1) or Adobe Media Encoder CC 2018 (12.1) application. 

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