Fix errors installing Adobe apps

Type the error number or title below to find your error and see common solutions.

Error code 1: Installation failure

Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Error code P1: Installation failure

Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Exit code 6

Exit code 6 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud. 

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Exit code 7

Exit code 7 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud. 

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Error code 16

Error code 16 indicates a configuration failure while launching a Creative Cloud app. This error usually occurs when permissions to application folders (Adobe PCD and SLStore) are set incorrectly. 

Solution

To fix this error, you must set permissions for both the SLStore and the Adobe PCD folders. For details, see Resolve configuration errors | Adobe Creative Cloud.

Error code 19: The return code from the Adobe Installer Process is (19)

Error code 19 indicates that a conflicting process is running.

Solution

Close the conflicting processes and try the installation again. To identify the conflicting process, check the installation log file for the product in which the installation fails (Acrobat). You find a list of processes that have conflicted with the installation in this log file.

For Acrobat installations, Microsoft Office applications to be closed as PDFMaker is added during the installation. To view the full list of additional processes that are to be closed, see Resolving process conflicts.  

For more details on this error, see Acrobat installation fails with error code 19.

Error code 21: System requirements not met

Error code 21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

Upgrade your system to minimum system requirements required for installing the application. To learn more about system requirements to install your apps, see  System requirements. 

Error code P21: System requirements not met

Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

Upgrade your system to minimum system requirements required for installing the application. To learn more about system requirements to install your apps, see  System requirements.

Error code 22: Case-sensitive drives not supported

Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. This error usually occurs on macOS.

Solution

To fix this error, install the app onto a non-case-sensitive drive. To learn more, see "Case-sensitive drives not supported" or similar install error | macOS.

Error code 23: Insufficient disk space

Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code P23: Insufficient disk space

Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code 25: There was a problem installing (app name)

Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution

Go to the Creative Cloud website and try to install your app again. The Creative Cloud desktop app installs first and manages the app installation.

If you face any issues installing the Creative Cloud desktop app from the Creative Cloud website, you can install it using a direct download link. Once it installs, try to install your app again.

Error code P25: There was a problem installing (app name)

Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution

Go to the Creative Cloud website and try to install your app again. The Creative Cloud desktop app installs first and manages the app installation.

If you face any issues installing the Creative Cloud desktop app from the Creative Cloud website, you can install it using a direct download link. Once it installs, try to install your app again.

Error code 41: Unable to access a critical file/directory

Error code 41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Select Retry to install the Creative Cloud app again.

Error code P41: Unable to access a critical file/directory

Error code P41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Select Retry to install the Creative Cloud app again.

Error code 42: Unable to access a critical file/directory

Error code 42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P42: Unable to access a critical file/directory

Error code P42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 44: Unable to create a critical file/directory

Error code 44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Select Retry to try creating the file or directory again.

Error code P44: Unable to create a critical file/directory

Error code P44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Select Retry to try creating the file or directory again.

Getting error code 46 with the message "Installer was unable to access a critical file/directory"? See how to fix error 46.

Error code 46: Installation failed

Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Getting error code 46 with the message "Installation failed"? See how to fix error 46.

Error code 46: Installer was unable to access a critical file/directory

Error code 46 indicates that installer was unable to access a critical file or directory that is required for installation.

Solution

Select Retry to install or update the app again.

Error code P46: Installation failed

Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Error code 48: Unable to access a critical file/directory

Error code 48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code 49: Unable to access a critical file/directory

Error code 49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code P49: Unable to access a critical file/directory

Error code P49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Getting error code 50 with the message "Core components failed to install"? See how to fix error 50.

Error code 50: Installation failed

Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

• Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  
• Open the file ACC.log.
• Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
  LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
• Go to the file using the given path, and close it in Task Manager.

Getting error code 50 with the message "Installation failed"? See how to fix error 50.

Error code 50: Core components failed to install

Error code 50 indicates that some core components failed to install. 

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser and try to install the app again.

2. Restart your machine and try to install the app again.

3. Uninstall the app and try to install the app again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

• Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  
• Open the file ACC.log.
• Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
  LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
• Go to the file using the given path, and close it in Task Manager.

Error code P50: Installation failed

Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

• Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  
• Open the file ACC.log.
• Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
  LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
• Go to the file using the given path, and close it in Task Manager.

Error code 72: Unable to access a critical file/directory

Error code 72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. 

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P72: Unable to access a critical file/directory

Error code P72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. 

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 81: Another installer is already running

Error code 81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

(Note: If you received this error while installing Adobe Acrobat DC, see Error P81 or 81 occurs when you install Adobe Acrobat DC.)

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task Manager (Windows) and close them. Then try installing the app.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code P81: Another installer is already running

Error code P81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

(Note: If you received this error while installing Adobe Acrobat DC, see Error P81 or 81 occurs when you install Adobe Acrobat DC.)

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task manager (Windows) and close them. Then try installing the app again.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code 82: Adobe Application Manager is running

Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

Wait for the Adobe Application Manager to finish, and then try again.

Error code P82: Adobe Application Manager is running

Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

To fix this error, wait for the Adobe Application Manager to finish, and then try again.

Getting error code 86 with the message "Another installer instance is running"? See how to fix error 86.

Error code 86: Another version of Creative Cloud desktop app is running

Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Getting error code 86 with the message "Another version of Creative Cloud desktop app is running"? See how to fix error 86.

Error code 86: Another installer instance is running

Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device.

Solution

Quit the installer and try again.

Error code P86: Another version of Creative Cloud desktop app is running

Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Error code 87: Another installer is already running

Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation by following these steps.

1. Right-click the taskbar, and select Task Manager. 

2. Look for an MSI installer that is causing the issue, and select End task.

3. Once the other installation closes, try to install the app again.

Error code P87: Another installer is already running

Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation.

1. Right-click the taskbar, and select Task Manager.

2. Look for an MSI installer that is causing the issue, and select End task.

3. Once the other installation closes, try to install the app again.

Error code 101: Unable to install the product

Error code 101 indicates that PIM cannot be modified or created.

Solution

Select Retry to download and install the app again.

Error code C101: Unable to install the product

Error code C101 indicates that PIM cannot be modified or created.

Solution

Select Retry to download and install the app again.

Error code 102: Unable to install the product

Error code 102 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C102: Unable to install the product

Error code C102 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 103: Unable to install the product

Error code 103 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C103: Unable to install the product

Error code C103 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 105: Unable to install/uninstall the product

Error code 105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Select Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code C105: Unable to install/uninstall the product

Error code C105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Select Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code 106: Unable to install the product

Error code 106 indicates an installation failure.

Solution

Select Retry.

Error code C106: Unable to install the product

Error code C106 indicates an installation failure.

Solution

Select Retry.

Error code 107: The download is damaged

Error code 107 indicates that one of the installation files is missing or corrupted.

Solution

Select Retry to download and install the app again.

Error code C107: The download is damaged

Error code C107 indicates that one of the installation files is missing or corrupted.

Solution

Select Retry to download and install the app again.

Error code 108: Another installer instance is running

Error code 108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code C108: Another installer instance is running

Error code C108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code 109: Unable to install the product

Error code 109 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C109: Unable to install the product

Error code C109 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 110: Unable to install the product

Error code 110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then select Retry to download and install the app again.

Error code C110: Unable to install the product

Error code C110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then select Retry to download and install the app again.

Error code 113: Unable to reach Adobe servers

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows only) Reset Internet Explorer settings: Occasionally, error 113 may occur if you changed the Internet Explorer settings after installing your app. You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your device. Note that once you reset, all previous Internet Explorer settings are lost. Once reset, try to install your app again.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

3. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
  

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code C113: Unable to reach Adobe servers

Error code C113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows only) Reset Internet Explorer settings: Occasionally, error 113 may occur if you changed the Internet Explorer settings after installing your app. You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your device. Note that once you reset, all previous Internet Explorer settings are lost. Once reset, try to install your app again.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

3. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
  

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 114: Unable to extract files

Error code 114 indicates an error during file extraction.

Solution

Select Retry to begin the download and installation again.

Error code C114: Unable to extract files

Error code C114 indicates an error during file extraction.

Solution

Select Retry to begin the download and installation again.

Error code 115: The download is damaged

Error code 115 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install the app again.

Error code C115: The download is damaged

Error code C115 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install the app again.

Error code 116: The download is damaged

Error code 116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code C116: The download is damaged

Error code C116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code 117: The download appears corrupted

Error code 117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code C117: The download appears corrupted

Error code C117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code 118: No Internet connection

Error code 118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. 

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code C118: No Internet connection

Error code C118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. 

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable your antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code 119: Server not responding

Error code 119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C119: Server not responding

Error code C119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 120: Insufficient disk space

Error code 120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and select Retry.

Error code C120: Insufficient disk space

Error code C120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and select Retry.

Error code 121: Error writing to the temporary file location

Error code 121 indicates that the installer has issues with the temp folder settings or access to them on your device. 

Solution

Fix permissions for the temporary location. Then, try to install the app again.

Error code C121: Error writing to the temporary file location

Error code C121 indicates that the installer has issues with the temp folder settings or access to them on your device. 

Solution

Fix permissions for the temporary location. Then, try to install the app again.

Error code 122: Unable to reach Adobe servers

Error code 122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C122: Unable to reach Adobe servers

Error code C122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 124: Unable to reach Adobe servers

Error code 124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C124: Unable to reach Adobe servers

Error C124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 125: Unable to reach Adobe servers

Error code 125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C125: Unable to reach Adobe servers

Error code C125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 126: The download is damaged

Error code 126 indicates that one of the installation files is damaged.

Solution

Select Retry to download and install the app again.

Error code C126: The download is damaged

Error code C126 indicates that one of the installation files is damaged.

Solution

Select Retry to download and install the app again.

Error code 127: Unable to extract files

Error code 127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory. 

Solution

Do the following and then try to install the app again:

1. Check permissions on adobetemp folder located at:
   [Windows]: <system drive>\adobetemp
   [macOS]: <system drive>/adobetemp
2. Disable your antivirus software temporarily, and then try your download again.
   

Error code C127: Unable to extract files

Error code C127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory.

Solution

Do the following and then try to install the app again:

1. Check permissions on adobetemp folder located at: 
   [Windows]: <system drive>\adobetemp
   [macOS]: <system drive>/adobetemp
2. Disable your antivirus software temporarily, and then try your download again.

Error code 128: The download is damaged

Error code 128 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install it again.

Error code C128: The download is damaged

Error code C128 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install it again.

Error code 130: Unable to install the product

Error code 130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code C130: Unable to install the product

Error code C130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code 131: "Creative Cloud update failed" or "Unable to sync"

Error code 131 indicates that some Creative Cloud background processes (Core Sync, CCLibrary, CCXProcess, and Node) need to be closed before you can continue with your update.

Solution

Open the Task Manager (Windows) or Activity Monitor (macOS) to close the following background processes.:

• CCLibrary
• CCXProcess
• CoreSync
• Node

Then try to update the app again. To learn how to close these processes, see Fix error 131 when updating Creative Cloud desktop app.

Error code 132: Unable to install the product in the root directory

Error code 132 indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code C132: Unable to install the product in the root directory

Error code C132  indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code 133: More space required to install app

Error code 133 indicates that your device doesn't have enough disk space to install the app.

Solution

Free up some space or select another install location for your app. Then try to install the app again.

How to free up space

For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows 10.

How to change the install location for your app

1. In the Creative Cloud desktop app, select the Account icon in the upper right. Then select Preferences.

2. In the left sidebar, select Apps.

3. Under Installing, select the edit icon  to change the default install location.

4. Choose the location where you want to install your app. A confirmation message is displayed.

5. Try to install the app again.

If this doesn't fix the issue, restart your device and install the app again.

Error code C133: More space required to install app

Error code C133 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space or select another install location for your app. Then try to install the app again.

How to free up space

For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows 10.

How to change the install location for your app

1. In the Creative Cloud desktop app, select the Account icon in the upper right. Then select Preferences.

2. In the left sidebar, select Apps.

3. Under Installing, select the edit icon  to change the default install location.

4. Choose the location where you want to install your app. A confirmation message is displayed.

5. Try to install the app again.

If this doesn't fix the issue, restart your device and install the app again.

Error code 135: Unable to uninstall the product

Error code 135 indicates a failure to uninstall.

Solution

Select Retry to uninstall the app again.

Error code C135: Unable to uninstall the product

Error code C135 indicates a failure to uninstall.

Solution

Select Retry to uninstall the app again.

Error code 136: Unable to install the product

Error code 136 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C136: Unable to install the product

Error C136 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 137: Unable to install the product

Error code 137 indicates an installation failure. 

Solution

Select Retry to download and install the app again.

Error code C137: Unable to install the product

Error code C137 indicates an installation failure. 

Solution

Select Retry to download and install the app again.

Error code 138: The system is low on memory

Error code 138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code C138: The system is low on memory

Error code C138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code 139: The download is damaged

Error code 139 indicates a corrupted download file.

Solution

Select Retry to download and install the app again.

Error code C139: The download is damaged

Error code C139 indicates a corrupted download file.

Solution

Select Retry to download and install the app again.

Error code 140: Unable to install the product in the selected location due to permission issues

Error code 140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code C140: Unable to install the product in the selected location due to permission issues

Error code C140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code 141: Unable to install the product

Error code 141 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C141: Unable to install the product

Error code C141 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 142: Unable to install the product

Error code 142 indicates an installation failure due to an invalid token in the download package.

Solution

Select Retry to download and install it again.

Error code C142: Unable to install the product

Error code C142 indicates an installation failure due to an invalid token in the download package.

Solution

Select Retry to download and install it again.

Error code 143: The download is damaged

Error code 143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Select Retry to download and install the app again.

Error code C143: The download is damaged

Error code C143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Select Retry to download and install the app again.

Error code 144: The download is damaged

Error code 144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Select Retry to download and install the app again.

Error code C144: The download is damaged

Error code C144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Select Retry to download and install the app again.

Error code 145: File already exists

Error code 145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code C145: File already exists

Error code C145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code 146: Unable to move the file

Error code 146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again. 

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code C146: Unable to move the file

Error code C146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again. 

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code 147: Unable to copy the file

Error code 147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code C147: Unable to copy the file

Error code C147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code 149: Unable to delete the directory

Error code 149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C149: Unable to delete the directory

Error code C149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 150: Unable to delete the file

Error code 150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C150: Unable to delete the file

Error code C150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 151: Unable to create the symbolic link

Error code 151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS. 

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code C151: Unable to create the symbolic link

Error code C151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS. 

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code 152: Unable to delete the symbolic link

Error code 152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. 

Error code C152: Unable to delete the symbolic link

Error code C152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. 

Error code 153: Unable to get permissions to a file or folder on macOS

Error code 153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code C153: Unable to get permissions to a file or folder on macOS

Error code C153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code 156: Unable to create the symbolic link

Error code 156 indicates that the installer failed to create a shortcut as defined in the installer configuration.

Solution

1. Select the Installation failed link in the error message. 

2. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value.

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Select Retry to download and install the app again.

If the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code C156: Unable to create the symbolic link

Error code C156 indicates that the installer fails to create a shortcut as defined in the installer configuration.

Solution

1. Select the Installation failed link in the error message. 

2. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value. 

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Select Retry to download and install the app again.

In case the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code 157: Unable to delete the symbolic link

Error code 157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Check permissions for the file, and try the installation again. 

Error code C157: Unable to delete the symbolic link

Error code C157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Check permissions for the file, and try the installation again. 

Error code 160: Unable to create registry key

Error code 160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps.

Error code C160: Unable to create registry key

Error code C160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps.

Error code 171: Unable to install the product

Error code 171 indicates an issue with the registry key.

Solution

Select Retry to download and install the app again.

Error code C171: Unable to install the product

Error code C171 indicates that there is an issue with the registry key.

Solution

Select Retry to download and install the app again.

Error code 176: Unable to install on a network drive

Error code 176 indicates that you are trying to install the app on a network drive. 

Solution

Select another install location in your device preferences, and install the app again.

Error code C176: Unable to install on a network drive

Error C176 indicates that you are trying to install the app on a network drive.

Solution

Select another install location in your device preferences, and install the app again.

Error code 177: The installation path selected is too long

Error code 177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code C177: The installation path selected is too long

Error code C177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code 178: The installation path contains invalid characters

Error code 178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code C178: The installation path contains invalid characters

Error code C178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code 179: The installation path seems invalid

Error code 179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C179: The installation path seems invalid

Error code C179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 180: The installation language seems invalid

Error code 180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code C180: The installation language seems invalid

Error code C180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code 181: The installation path seems invalid

Error code 181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C181: The installation path seems invalid

Error code C181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 182: The created package does not contain the package to be installed

Error code 182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code C182: The created package does not contain the package to be installed

Error code C182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code 183: Installation or update failed

Solution

Select Retry to install or update the app again. If this doesn't fix the issue, follow the instructions in Fix error 183 when installing Creative Cloud apps.

Error code C183: Installation or update failed

Error code C183 indicates an installation or update failure.

Solution

Select Retry to install or update the app again. If this doesn't fix the issue, follow the instructions in Fix error 183 when installing Creative Cloud apps.

Error code 184: File locked by another process

Error code 184 indicates that a necessary file is locked by another process. 

Solution

Restart the system and try the installation again.

Error code C184: File locked by another process

Error code C184 indicates that a necessary file is locked by another process. 

Solution

Restart the system and try the installation again.

Error code 188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code 188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. 

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code C188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code C188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. 

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code 189: Insufficient disk space

Error code 189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Select Update failed in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code C189: Insufficient disk space

Error code C189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Select Update failed in the error message.

2. In the pop-up dialog box, select View error log.

3. Look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code 190: System requirements not met

Error code 190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code C190: System requirements not met

Error code C190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code 191: Installation or update failure

Error code 191 indicates an installation or update failure. 

Solution

Select Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code C191: Installation or update failure

Error code C191 indicates an installation or update failure. 

Solution

Select Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code 192: A newer version of the application is already installed

Error code 192 indicates that a newer version of the application is already installed. 

Solution

Uninstall the version installed on your system and try again.

Error code C192: A newer version of the application is already installed

Error code C192 indicates that a newer version of the application is already installed. 

Solution

Uninstall the version installed on your system and try again.

Error code 193: Installation cannot proceed

Error code 193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code C193: Installation cannot proceed

Error code C193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code 194: Installation cannot proceed as there are multiple users logged-in to this system

Error code 194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code C194: Installation cannot proceed as there are multiple users logged-in to this system

Error code C194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code 195: System requirements not met

Error code 195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code C195: System requirements not met

Error code C195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code 196: Unable to install the product

Error code 196 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C196: Unable to install the product

Error code C196 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Getting error code 201 with the message "There is a problem with the download process"? See how to fix error 201.

Error code 201: Creative Cloud update failed

Error code 201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Error code P201: Creative Cloud update failed

Error code 201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Error code 205: There is a problem with the downloaded file

Error code 205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues. 

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

2. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
  

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code P205: There is a problem with the downloaded file

Error code P205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues. 

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

2. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 206: No Network connection or server disconnection

Error code 206 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows 7 only) Enable Transport Layer Security (TLS) 1.2 protocol: If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update. Once done, try to install your app again.

2. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

3. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

4. Try a different network: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

5. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
  

Once you've configured the software firewall, try to install your app again.

Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code P206: No Network connection or server disconnection

Error code P206 indicates that there is a problem in connecting to the server, or the Internet connection is not available. 

Solution:

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows 7 only) Enable Transport Layer Security (TLS) 1.2 protocol: If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update. Once done, try to install your app again.

2. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

3. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

4. Try a different network: If you have more than one Internet connection, try to use the other one. Then try to install the app again.
5. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

• If prompted, allow the Creative Cloud desktop app to access the Internet.
• If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
  

Once you've configured the software firewall, try to install your app again.

Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 207: There is no response from the server

Error code 207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code P207: There is no response from the server

Error code P207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code 208: There is a problem with the download due to limited disk space

Error code 208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and select Retry.

Error code P208: There is a problem with the download due to limited disk space

Error code P208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and select Retry.

Error code 209: You do not have permission to download file on this system

Error code 209 indicates that you do not have permission to download the file on your system. 

Solution

1. Locate your %temp% folder on Windows and the /tmp folder on macOS.

2. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified.

3. If you don't have the permissions, fix them and select Retry.

Error code P209: You do not have permission to download file on this system

Error code P209 indicates that you do not have permission to download the file on your system. 

Solution

1. Locate your %temp% folder on Windows and the /tmp folder on macOS.

2. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified.

3. If you don't have the permissions, fix them and select Retry.

Error code 213: There seems to be a problem with the download process

Error code 213 indicates that a file required for installation is missing in the server or that the server URL is incorrect.

Solution

Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again.

Error code P213: There seems to be a problem with the download process

Error code P213 indicates that a file required for installation is missing in the server or that the server URL is incorrect.

Solution

Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again.

Error code 301: Unable to install the product

Error code 301 indicates an installation failure.

Solution

1. Select Retry to download and install the app again.

2. If this doesn't fix the issue, restart your device and try to install the app again.

3. If the issue persists, try the steps given in Resolve installation failure | Creative Cloud desktop app.

Error code C301: Unable to install the product

Error code C301 indicates an installation failure.

Solution

1. Select Retry to download and install the app again.

2. If this doesn't fix the issue, restart your device and try to install the app again.

3. If the issue persists, try the steps given in Resolve installation failure | Creative Cloud desktop app.

Error code 302: Admin password required

Error code 302 indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.

Solution

If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine (if required).

Windows

1. Press Windows + R.

2. Type in netplwiz, and press Enter.

3. In the pop-up window, select your account, and then select Properties.

4. Go to the Group Membership tab, and select Administrator.

5. Select Apply, and then select OK.

6. Restart the system, and install or update the app again.

macOS

1. Go to System Preferences > System > Users and Groups.

2. Select the lock button at the bottom of the screen.

3. Type in a current Administrator's user name and password in the spaces provided.

4. Select the Allow user to administer this computer option.

5. Restart your machine, and install or update the app again.

Error code 303: Unable to install the product

Error code 303 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C303: Unable to install the product

Error code C303 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 304: The installation is no longer functional

Error code 304 indicates that the installation is no longer functional. 

Solution

Download the latest version of the Creative Cloud desktop app and try again.

Error code C304: The installation is no longer functional

Error code C304 indicates that the installation is no longer functional. 

Solution

Download the latest version of the Creative Cloud desktop app and try again.

Error code 305: App Installation or update failed

Error code 305 indicates an installation or update failure.

Solution

Try the following solutions in order:

1. Select Retry to download and install or update the app again.

2. Restart the computer, and try to install or update the app again.

Error code C305: App Installation or update failed

Error code C305 indicates an installation or update failure.

Solution

Try the following solutions in order:

1. Select Retry to download and install or update the app again.

2. Restart the computer, and try to install or update the app again.

Error code 306: Unable to install/update the product

Error code 306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links and try again.

Error code C306: Unable to install/update the product

Error code C306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links and try again.

Error code 403: Installation or update failed

Error code 403 indicates that something went wrong while installing or updating your Creative Cloud app.

Solution

1. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)
   
2. Go to Apps > Updates.
   
3. Select the More actions icon  in the upper right, and then select Check for updates.
4. Once the app has checked for updates, you can install or update the app again.

Error code 404: Required OS component is missing

Error code 404 indicates that the required OS component is missing.

Solution

See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing.

Error code C404: Required OS component is missing

Error code C404 indicates that the required OS component is missing.

Solution

See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing.

Error code 500: Package couldn't be installed

Error code 500 indicates that the package couldn't be installed because the Windows Firewall service is not running. 

Solution

Turn on Windows Defender Firewall, then select Retry to download and install the app again.

Error code C500: Package couldn't be installed

Error code C500 indicates that the package couldn't be installed because the Windows Firewall service is not running.

Solution

Turn on Windows Defender Firewall, then select Retry to download and install the app again.

Error code 501: Package couldn't be installed because resources it modifies are currently in use

Error code 501 indicates that the app package to be installed is trying to access a file that is in use by a different application.

Solution

Close app(s) reported in the error log. See Error 501 while installing Creative Cloud apps on Windows.

Error code C501: Package couldn't be installed because resources it modifies are currently in use

Error code C501 indicates that the app package to be installed is trying to access a file that is in use by a different application.

Solution

Close app(s) reported in the error log. See Error 501 while installing Creative Cloud apps on Windows.

Error code 502: Insufficient disk space

Error code 502 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code C502: Insufficient disk space

Error code C502 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code 503: Package is already installed

Error code 503 indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Solution

See Error 503 while installing Creative Cloud apps on Windows.

Error code C503: Package is already installed

Error code C503 indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Solution

See Error 503 while installing Creative Cloud apps on Windows.

Error code 504: Package deployment is blocked

Error code 504 indicates that:

• Package deployment is blocked by Application Control Policies.
• Package deployment is blocked by the "Allow deployment operations in special profiles" policy.

Solution

Set up Roaming User Profiles to deploy this package for users on your network. See Deploy Roaming User Profiles to learn how to set up Roaming User Profiles on user accounts. If necessary, contact your system administrator.

If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again.

Error code C504: Package deployment is blocked

Error code C504 indicates that:

• Package deployment is blocked by Application Control Policies.
• Package deployment is blocked by the "Allow deployment operations in special profiles" policy.

Solution

Set up Roaming User Profiles to deploy this package for users on your network. See Deploy Roaming User Profiles to learn how to set up Roaming User Profiles on user accounts. If necessary, contact your system administrator.

If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again.

Error code 505: Failed to lower privileges

Error code 505 indicates that the app does not have the necessary permissions.

Solution

Use the following workarounds to fix this issue:

1. Uninstall Beyondtrust Powerbroker.

2. Restart your device.

3. Apply all system updates.

4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

5. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.

Error code C505: Failed to lower privileges

Error code C505 indicates that the app does not have the necessary permissions.

Solution

Use the following workarounds to fix this issue:

1. Uninstall Beyondtrust Powerbroker.

2. Restart your device.

3. Apply all system updates.

4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

5. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.

Error code 506: Install policy failure

Error code 506 indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.

Solution

See Error 506 while installing Creative Cloud apps on Windows.

Error code C506: Install policy failure

Error code C506 indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. 

Solution

See Error 506 while installing Creative Cloud apps on Windows.

Error code 507: Unable to install the product update as the volume is offline

Error code 507 indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default.

Solution

See Fix error 507 while installing Creative Cloud apps | Windows.

Error code C507: Unable to install the product update as the volume is offline

Error code C507 indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default. 

Solution

See Fix error 507 while installing Creative Cloud apps | Windows.

Error code 508: Unable to install the product as App package registry is corrupted

Error 508 indicates that the package repository is corrupted. This error usually occurs when the folder referenced by the registry key PackageRepositoryRoot at the following directory doesn't exist or is corrupted: HKLM\Software\Microsoft\Windows\CurrentVersion\Appx.

Solution

First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error 508 while installing Creative Cloud apps | Windows.

Error code C508: Unable to install the product as App package registry is corrupted

Error C508 indicates that the package repository is corrupted. This error usually occurs when the folder referenced by the registry key PackageRepositoryRoot at the following directory doesn't exist or is corrupted: HKLM\Software\Microsoft\Windows\CurrentVersion\Appx.

Solution

First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error 508 while installing Creative Cloud apps | Windows.

Error code 509: Unable to install the product as the install package is not supported on this file system

Error 509 indicates that the file system format of the volume (such as C: drive, D: drive, and so on) in which you are trying to install the app doesn't support the app package type. You need the NTFS (New Technology File System) format to install the app package. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Solution

Ensure that the volume (such as C: drive, D: drive, and so on) you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again.

How do I check if the file system of my volume is NTPS?

1. Navigate to the volume where your app package is installed.

2. Right-click the volume, and then select Properties.

3. If your volume uses NTFS, the File system displays as NTFS.

If the file system of the volume is not NTFS, change the install location to a volume that uses the NTFS file system.

How can I change where the installed files are saved?

1. Go to Start > Settings > System.
2. Select Storage in the left pane.
3. Select Change where new Content is Saved under More Storage Settings.
   
4. In the New apps will save to drop-down, select the volume with the NTFS file system format.

Once done, try to install the app again.

Error code C509: Unable to install the product as the install package is not supported on this file system

Error C509 indicates that the file system format of the volume (such as C: drive, D: drive, and so on) in which you are trying to install the app doesn't support the app package type. You need the NTFS (New Technology File System) format to install the app package. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Solution

Ensure that the volume (such as C: drive, D: drive, and so on) you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again.

How do I check if the file system of my volume is NTPS?

1. Navigate to the volume where your app package is installed.

2. Right-click the volume, and select Properties.

3. If your volume uses NTFS, the File system displays as NTFS.

If the file system of the volume is not NTFS, change the install location to a volume that uses the NTFS file system.

How can I change where the installed files are saved?

1. Go to Start > Settings > System.
2. Select Storage in the left pane.
3. Select Change where new Content is Saved under More Storage Settings.
   
4. In the New apps will save to drop-down, select the volume with the NTFS file system format.
   

Once done, try to install the app again.

Error code 702: Installation failed

Error code 702 indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install. If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged. You need to repair disk permissions before continuing with your install.

Solution

Follow these steps to repair disk permissions.

1. Choose Go > Utilities.
2. Double-click Disk Utility.
3. Select the volume in the left pane for which you want to repair permissions.
4. Select First Aid tab.
   
   
5. Select the volume to which you want to install the Adobe application, and then select Repair Disk Permissions.
6. Try to install the app again. 
   
7. If this doesn't work, restart the device and try to install the app again.

Error code 708: Security zone registry settings is enabled

Error 708 indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser (Internet Explorer). These settings are mainly managed by your system administrator and allow them to control what websites you can access. Error 708 only occurs on Windows operating system. 

Solution

The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place.

1. In Windows search, type regedit, and select Registry Editor.

2. Select Run as administrator.

3. Navigate to the following registry key: 

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings.

4. Double-click Internet Settings to open its contents, and then double-click Security_HKLM_only.

5. Change the value date to 0.

6. Try to update your Creative Cloud desktop app.

7. Once your app is updated or installed, change the value of Security_HKLM_only again to 1.

Error code 1001: Creative Cloud update failed

Error code 1001 indicates that the Creative Cloud desktop app failed to update.

Solution

See Resolve installation failure | Creative Cloud desktop app.

Error code 1002: Creative Cloud desktop app failed to update

Error code 1002 indicates that the Creative Cloud desktop app failed to update. 

Solution

See Error 1002: Creative Cloud desktop app failed to update.

Error code 1004: Creative Cloud app update failed

Error code 1004 indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account.

Solution:

Select Retry to try updating the Creative Cloud desktop app again. If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine (if required).

Windows

1. Press Windows + R.

2. Type in netplwiz, and press Enter.

3. In the pop-up window, select your account, and select Properties.

4. Go to the Group Membership tab, and select Administrator.

5. Select Apply, and then select OK.

6. Restart the system and update the app again.

macOS

1. Go to System Preferences > System > Users and Groups.

2. Select the lock button at the bottom of the screen.

3. Type in a current Administrator's user name and password in the spaces provided.

4. Select the Allow user to administer this computer option.

5. Restart your machine and update the app again.

Error code 1406: Could not write value Folders to key [key name]. 

Error code 1406 indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows. This usually happens when the product could not write value Folders to the specified key during installation.

Solution

See Error 1402 or error 1406 when installing Acrobat or Reader.

Error code 1603: Fatal error during installation

Error 1603 indicates an installation failure that is generic, but computer-specific. There can be many reasons for this error to occur. For details, see Error 1603: A fatal error occurred during installation.

Solution

See Error 1603: A fatal error occurred during installation.

Error 1722: There is a problem with this Windows Installer package

Error 1722 indicates that you are trying to install or update Adobe Acrobat DC/Adobe Acrobat Reader DC using any of the following methods:

• Using Help > Update
• Install using the Creative Cloud desktop app
• Download the update manually and install

The installation fails with the following error message:

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: <Product Install Path>\AcroCEF\RdrServicesUpdater.exe".

Solution

See Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows.

Error code 1923:  Service Adobe Acrobat Update Service (AdobeARMService) could not be installed

Error 1923 indicates that any one of the following has occurred when you were trying to update Adobe Acrobat DC or Acrobat Reader DC:

• A file is in use and the installer cannot overwrite the file.
• The file is in use by any anti-virus or data-backup software you have installed on your computer.
• A previous uninstallation of Adobe Acrobat DC or Acrobat Reader DC was unsuccessful.

Solution

See Error 1923 occurs when you try to update Adobe Acrobat DC or Acrobat Reader DC..

Error code 1935: An error occurred during the installation of assembly

Error 1935 indicates that installation failed for Acrobat or Adobe Reader 8.1 or later on Windows. 

Solution

See Acrobat installation fails giving error 1935 on Windows.

Error code 28000: Installation of Acrobat Licensing Module has failed

Error 28000 indicates an installation failure of Acrobat Licensing Module.

Solution

See How to prevent the rollback of Acrobat installation on Windows 64-bit.

Error code A12E1: There seems to be a problem with the installation process 

Error code A12E1 indicates an installation or update failure.

Solution

See A12E1 error installing Creative Cloud products | Creative Cloud.

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