In the Admin Console, navigate to Support and click Start Chat.
- Adobe Enterprise & Teams: Administration guide
- Plan your deployment
- Basic concepts
- Deployment Guides
- Deploy Creative Cloud for education
- Deployment home
- K-12 Onboarding Wizard
- Simple setup
- Syncing Users
- Roster Sync K-12 (US)
- Key licensing concepts
- Deployment options
- Quick tips
- Approve Adobe apps in Google Admin Console
- Enable Adobe Express in Google Classroom
- Integration with Canvas LMS
- Integration with Blackboard Learn
- Configuring SSO for District Portals and LMSs
- Add users through Roster Sync
- Kivuto FAQ
- Primary and Secondary institution eligibility guidelines
- Set up your organization
- Identity types | Overview
- Set up identity | Overview
- Set up organization with Enterprise ID
- Setup Azure AD federation and sync
- Set up Google Federation and sync
- Set up organization with Microsoft ADFS
- Set up organization for District Portals and LMS
- Set up organization with other Identity providers
- SSO common questions and troubleshooting
- Manage your organization setup
- Manage users
- Overview
- Administrative roles
- User management strategies
- Assign licenses to a Teams user
- Add users with matching email domains
- Change user's identity type
- Manage user groups
- Manage directory users
- Manage developers
- Migrate existing users to the Adobe Admin Console
- Migrate user management to the Adobe Admin Console
- Overview
- Manage products and entitlements
- Manage products and product profiles
- Manage products
- Buy products and licenses
- Manage product profiles for enterprise users
- Manage automatic assignment rules
- Entitle users to train Firefly custom models
- Review product requests
- Manage self-service policies
- Manage app integrations
- Manage product permissions in the Admin Console
- Enable/disable services for a product profile
- Single App | Creative Cloud for enterprise
- Optional services
- Manage Shared Device licenses
- Manage products and product profiles
- Get started with Global Admin Console
- Adopt global administration
- Select your organization
- Manage organization hierarchy
- Manage product profiles
- Manage administrators
- Manage user groups
- Update organization policies
- Manage policy templates
- Allocate products to child organizations
- Execute pending jobs
- Explore insights
- Export or import organization structure
- Manage storage and assets
- Storage
- Asset migration
- Reclaim assets from a user
- Student asset migration | EDU only
- Manage services
- Adobe Stock
- Custom fonts
- Adobe Asset Link
- Adobe Acrobat Sign
- Creative Cloud for enterprise - free membership
- Deploy apps and updates
- Overview
- Create packages
- Customize packages
- Deploy Packages
- Manage updates
- Adobe Update Server Setup Tool (AUSST)
- Adobe Remote Update Manager (RUM)
- Troubleshoot
- Manage your Teams account
- Renewals
- Manage contracts
- Reports & logs
- Get help
Learn how to use Adobe Admin Console for teams to contact Adobe Customer Care, manage your support cases, schedule sessions with experts, and more.
System administrators can contact Adobe Customer Care from the Support tab in the Adobe Admin Console.
Chat with Adobe Customer Care
Sign in to the Admin Console and navigate to Support. To resolve or discuss a case, you can call Adobe Customer Care using the contact number given on the upper-right corner of the page. If the country mentioned below the phone number does not match yours, click Other Regions for more contact numbers.
To help resolve or troubleshoot your issues, the Adobe Admin Console allows you to chat with Adobe Customer Care. To allow quicker routing and resolution of the issue, ensure that you select the most appropriate topic from the ones displayed in the live-chat window.
After the chat ends, your request and conversation are saved as a case that you can view, track, and manage later.
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A live chat window appears with a set of pre-defined chat topics. Select any one from these topics.
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To connect with our representatives and resolve your query, type your message in the chat window.
To review your closed and open cases, ask questions or provide information on existing cases, navigate to Support > Support Cases in the Admin Console. Then, click Manage Support Cases.
Schedule Expert Sessions
An Expert Session consists of a 30-minute phone call that covers a how-to topic to assist users with a specific product feature. Each session is scheduled by appointment at a time chosen by you, with the Adobe Customer Care team. The sessions are carried out using a screen sharing software, if needed, that allows a product expert to walk you through complex or new workflows.
- Expert sessions are only available with the All Apps and Acrobat for teams plans.
- A user can request only two sessions in a year.
- The sessions can be scheduled from Monday to Friday and are available only in English.
- Ensure that you place a request at least 24 hours in advance.
- For longer sessions or more formal training, visit the training website for an overview of Adobe training options.
To schedule an Expert Session, do the following:
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In the Admin Console, navigate to Support.
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Click Request Expert Session. The Request Expert Session window opens.
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Select a session topic and a preferred session timeframe. Ensure that you select the most appropriate topic for the session.
הערה:You can only request for two sessions per admin per year for Setting up your team and two sessions per license per year for app-related topics.
Setting up your team
For issues related to managing your users or licenses.
Website and app creation
For applications like Dreamweaver and Adobe XD.
Video creation
For applications like Premiere Pro and After Effects.
Print and digital publishing
For applications like InDesign and Illustrator.
Photography
For applications like Photoshop and Lightroom.
For sign-in, installation, and activation issues, start a chat with Adobe Customer Care.
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Click Select Day and Time, and select a time slot. Click Continue.
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On the Provide Information screen, enter your contact details, and a brief description of what you want to learn from the session. So, we can prepare and deliver exactly what you are looking for.
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Click Confirm.
Once your session is scheduled, you receive an email with the appointment details and confirmation number. The email also has a link to cancel or reschedule the session.