Learn how to use the Creative Cloud Log Collector tool to help us troubleshoot any issues you are facing with your Creative Cloud apps.

How to use the Log Collector tool

  1. Download the Log Collector Tool from one of the following links:

    Windows     Windows (32 bit) | Windows (64 bit)

    macOS         LogCollectorTool.dmg

  2. Do one of the following:

    • Windows: Double-click the LogCollectorTool.exe file. Specify a location to extract the file, and then click Next.
    • macOS: Double-click the LogCollectorTool.dmg file. Then double-click the Log Collector tool icon to open the Log Collector tool.
  3. After you have given your consent to collect the logs, the Log Collector tool collects the required files from your computer and saves them as a ZXP file on your desktop. Click Upload (Windows) or Continue (macOS) to share the log files with Adobe.

    Note:

    When the file is uploaded, you will receive a confirmation mail at your registered email address.

What’s in the ZXP file

The Log Collector tool generates a signed ZXP file. You can open this file anytime to review the collected information. Adobe uses the information in the ZXP file to identify bugs and improve your Creative Cloud apps. 

The ZXP file created by the Log Collector tool can include your encrypted, unique Adobe user ID, product serial number, and debug and installer log file information.

Note:

The Log Collector tool doesn't collect installation logs for Acrobat. Learn how to collect logs when Acrobat/Reader DC crashes or freezes.

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