Help with redemption codes

Learn how to use the redemption code received from Baozun to activate your Adobe Creative Cloud membership in China.

What is a redemption code?

If you purchased your Adobe product from a retailer or an Adobe reseller (or received it as a gift card), you may have received a redemption code or product code. Redeem this code before you can start using your product.

A redemption code is a combination of 24 alphanumeric digits, for example J72D-I83E-N87F-213E-B980-K915.

Where do I find my redemption code?

Your 24-digit redemption code can be found in the email sent to you by our partner Baozun (tel: 400-6806-121) once the payment is processed. To redeem, click the link in the email and follow the instructions here: How do I redeem the code?

Redemption code received in your the email
Redemption code received in your the email

How do I redeem the code?

To redeem a code for your subscription, do the following:

  1. Sign in or create an Adobe ID.

  2. Enter the redemption code, and then click Activate Membership.

    Redeeming your code
    Redeeming your code

    Accept the Terms and conditions.

  3. Download and install the software.

I have an active subscription. How do I use a redemption code?

If you already have an active subscription associated with an Adobe ID, you can still use a redemption code.

Depending on whether you redeem with the same or a different Adobe ID, your redemption code is adjusted in different ways.

Choose the option below that applies to you:

Frequently Asked Questions

Looking for quick answers? Here are some common questions and solutions.

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