Fix an issue caused by codecs that have not been activated

Issue: Sequence presets are missing

Premiere Pro and Encore use some codecs that require activation. If activation of these codecs has failed, they are not available.

When you open a project in Premiere Pro, one or more of the following happens:

  • You receive the following error:

Adobe Premiere Pro: This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type.

Piezīme.

Sometimes, codecs aren't available because the software can't communicate to the activation server.

  • When you import footage, the footage is missing audio or video.
  • When you launch Encore, the program returns the following error:

"Encore will not launch in non-royalty bearing mode.  The application needs to be serialized with a royalty bearing serial number."

Also, when you try to create a project, only DV sequence presets are available. For example, when you create a sequence, the following sequence preset groups are not listed:

ARRI AVC-Intro AVCHD
Canon XF MPEG-2 Digital SLR HDV
RED R3D XDCAM EX XDCAM HD422
XDCAM HD    

Try the following solutions in order. If the first solution does not resolve the issue, try the next solution, and continue until the issue is resolved.

Deactivate and reactivate Premiere Pro

  1. Launch Premiere Pro by clicking the application icon. Do not attempt to load a project file.

  2. Choose New Project, then create a project. The settings you choose in this step are not important.

  3. Deactivate Premiere Pro:

    • Premiere Pro CS6: Choose Help > Deactivate. Then on the Deactivate screen, click Deactivate.
    • Later versions of Premiere Pro: Choose Help > Sign Out. Then, in the Creative Cloud dialog box, click the Sign Out button.
  4. Quit Premiere Pro, and then relaunch it as you did in step 1.

  5. On the Sign In Required screen, click Sign In Now.

  6. Click Adobe ID for a personal account. Click Enterprise ID for a company or school account.

  7. Sign in with your Adobe ID, then click the Sign In button.

  8. Click Continue. The full list of sequence presets is reinitialized.

  9. Open the project that generated the error to ensure that it opens correctly. If you are still unable to open your project, go to the next section.

Re-create the preferences and plug-in cache

To reset the Premiere Pro preferences, hold down the Alt (Option) and Shift keys immediately after you launch Premiere Pro. Hold Alt (Option)+Shift until you see the Welcome Screen. The preferences and plug-in cache are now reset.

Piezīme.

If the preferences have successfully reset, the Recent Projects area of the Welcome screen is blank. (Holding Alt [Option] alone on launch resets the preferences. Holding Shift alone deletes the plug-in cache.)

Reset licensing information

Close all open Adobe applications. Move the following folders to the desktop (folder locations for each operating system are noted):

  • SLCache
    • Windows: /Program Files (x86)/Common Files/Adobe
    • Mac OS: Library/Application Support/Adobe
  • SLStore
    • Windows: /ProgramData/Adobe
    • Mac OS: Library/Application Support/Adobe
  • OOBE
    • Windows: /Users/AppData/Local/Adobe
    • Mac OS: /User/Library/Application Support/Adobe

Now launch Premiere Pro and sign in with your Adobe ID.

Piezīme.

Make sure that your antivirus software or firewall is not blocking any Adobe activation servers. Check with the manufacturer of your antivirus software or firewall for more information on blocking and unblocking programs.

Uninstall and reinstall Premiere Pro

  1. Follow the steps in Use the Creative Cloud Cleaner Tool to solve installation problems. These steps outline the process of uninstalling Premiere Pro, running a cleanup utility, and reinstalling Premiere Pro.

  2. Launch Premiere Pro.

  3. When prompted for activation during launch, ensure that the computer is online and complete activation.

    If you cannot bring the computer online, complete the offline activation during the first launch of the software. Do not choose to activate later.

  4. After activation, close and restart Premiere Pro.

Creative Cloud for enterprise customers

Creative Cloud for enterprise customers can receive two different serial numbers for use in installation. One of these serial numbers is labeled Video, and one is labeled Non-Video.

Install Premiere Pro, After Effects, Audition, SpeedGrade, Prelude, Encore CS6, and Media Encoder using the serial number labeled as Video.

To resolve this issue, reserialize using the Adobe Provisioning Toolkit, Enterprise Edition.

If these steps do not resolve the issue, please submit a detailed bug report.

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