Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.

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Adobe XD is a platform for designing, prototyping, and sharing user experiences.

Switch easily from wireframing, visual design, interaction design, prototyping, preview, and sharing, all in one powerful tool.


General questions

What is Adobe XD and who is it for?

Adobe XD is the end-to-end solution for designing and prototyping user experiences for websites and mobile apps. Switch easily from wireframing, visual design, interaction design, prototyping, preview, and sharing, all in one powerful tool.

How much does Adobe XD cost?

Adobe XD is available for free as part of the Starter plan and there are also paid plans. Visit the Compare plans page to see the different plan options.

What is the free Starter plan?

This free plan is available to anyone and includes Adobe XD, 2 GB of Cloud Storage, Adobe Fonts (Basic Library) and up to 1 active shared design spec and 1 active shared prototype. Anyone with an Adobe ID, Enterprise ID, or Federated ID can also get the Starter plan. Get XD for free here.

How do I download Adobe XD?

The easiest way to download Adobe XD is through the Creative Cloud desktop app - simply choose Install from the Apps tab. You can also download XD from the product page.

If you are a Creative Cloud for teams or Creative Cloud for enterprise member and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD through the Creative Cloud Packager.

I am in a trial of Adobe XD; how do I get Adobe XD for free?

Update XD from the Creative Cloud desktop app or within XD, click Help > Updates. When you update, your trial will automatically convert to the free Starter plan for Adobe XD and you will continue to have access to Adobe XD past the duration of your trial. 

Did you publish a prototype or design spec during your trial? If yes, then after you update you will still have access to these links. You will need to manage your links or upgrade your plan to publish new links.

Learn more about the different plans for Adobe XD here.

Is Adobe XD available as part of my Creative Cloud Single App membership?

Yes, you can get XD for free by downloading it from the Creative Cloud desktop app or Adobe XD product page.

How do I get started with Adobe XD?

Some great getting started content has been included right inside Adobe XD - from the product home screen, you can select from:

  • A step-by-step example file.
  • Links to UI kits that accelerate design for Apple iOS, Google, and Microsoft Windows platforms.
  • Tutorials that cover design and exporting, prototyping and sharing, and that show you hints and tips for using Adobe XD.

You can connect with other designers using Adobe XD on our forums to share your experience and get further hints and tips.

How can I preview my designs and prototypes on iOS or Android devices?

With the help of the Adobe XD mobile app, you can preview your designs and prototypes on iOS and Android devices. You can connect multiple devices to USB ports on the computer running Adobe XD. You can make changes to your designs and prototypes, and preview the changes in real time on all the connected devices. For detailed steps, see Adobe XD on mobile FAQ.

Where do I go to suggest features or report an issue with Adobe XD?

Our team is actively listening to and responding to your feedback - you can look at existing feature requests and issues, vote on them, or add your own on our UserVoice site.

Where do I get Help and support for Adobe XD?

You can connect with other designers using Adobe XD on our forums to share your experiences and get answers to questions.
 
For more support options, go to our support page.

On which operating systems is Adobe XD supported?

Adobe XD is supported on the following operating systems:

  • macOS 10.12 and later
  • Windows 10 Creators Update (64-bit) and later

In which languages is XD available?

Adobe XD is available in English, French, German, Japanese, Chinese, and Korean on Mac and Windows 10 Creators Update (64-bit).

What other apps can I use with XD?

You can bring in existing design work from either Adobe Photoshop or Adobe Illustrator. Copy from Illustrator and paste into XD to continue working with vector-based content. Copy from Photoshop and paste into XD as a bitmap. You can also export XD files into After Effects through the File > Export > After Effects option.

You can also copy from any other tool that places SVG content on the clipboard and paste that content into XD, in addition to importing JPG, PNG, GIF, TIFF and SVG content through the File > Import option.

Does Adobe XD and Publish Services work with all the Adobe identity types, including enterprise identity types?

All identity types (Adobe ID, Enterprise ID, and Federated ID) are supported with Adobe XD and Publish Services. It is possible that an enterprise user could have an Adobe ID and Enterprise ID or Adobe ID and Federated ID associated to the same email address.

What does it mean when a feature is called a Beta feature?

A feature labeled Beta means that:

  • The feature addresses a subset of use cases within a larger workflow (for example, private invites).
  • Adobe expects requests for more depth and breadth in functionality which Adobe will look to tackle before removing the Beta label.
  • The feature’s availability and delivery are subject to change.
  • You can expect the same quality and performance as you would of any other feature Adobe delivers.

Adobe XD plans

What plans include Adobe XD?

Adobe XD is available within several different plans. The Starter plan is available to anyone with an Adobe ID at no cost. The plan includes Adobe XD and up to one shared prototype and one shared design spec at a time. Get XD for free here.

Paid plans for Adobe XD include unlimited shared prototypes and design specs. Learn more about the different paid plan options here.

Here are some of the differences between free and paid plan options.

Free Starter plan Paid plans
One active shared prototype Unlimited shared prototypes
One active shared design spec Unlimited shared design specs
2 GB of Cloud Storage 100 GB of Cloud Storage
Adobe Fonts (Basic Library) Adobe Fonts (Complete Library)

If you are a Creative Cloud for teams or Creative Cloud for enterprise end user and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD.

How can I check if I have the Starter plan for Adobe XD?

Within XD, on Mac, click XD > About XD. On Windows, click Help > About XD. You can see the word Starter next to the version.

Starter plan for Adobe XD
Starter plan for Adobe XD

How do I upgrade from the Starter plan?

Visit this page to upgrade XD.

I have a paid plan for Adobe XD and I want to switch to the Starter plan. How do I do this?

You will either need to:

  • cancel your plan which you can manage from here.
  • or, contact support, if you are a team or enterprise member.

When you cancel, you automatically move to the Starter plan. You will still have access to Adobe XD and your shared links; however, you will lose the ability to create an unlimited number of prototype and design spec links.

Is the Starter plan available to Creative Cloud for teams or Creative Cloud for enterprise end-users?

Yes.

If you are a Creative Cloud for teams or Creative Cloud for enterprise end-user and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD through the Creative Cloud Packager.

If you, your team, or your enterprise does not have a paid plan that includes Adobe XD, then you can still get XD for free as part of the Starter plan via the Creative Cloud Packager.

Is the Starter plan available to enterprise customers in Commercial, Government, or Education?

Enterprise customers in Commercial, Government, and Education have access to the Starter plan. To download Adobe XD, customers must use named licensing deployment. Adobe XD supports all three identity types (Adobe ID, Enterprise ID, and Federated ID). You can download Adobe XD from the Creative Cloud desktop app. If you don’t have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to Adobe XD.

Adobe XD on Windows

Why aren't older versions of Windows supported?

Windows 10 Creators Update (64-bit) represents the future of the Windows platform, opening up opportunities for Adobe XD to use the latest touch-enabled hardware, deliver the highest performance possible, and be available to the next generation of Windows-based devices. 

What are the minimum system requirements for XD on Windows?

See System requirements for detailed information.

Can I use the pen & touch features of Windows 10 in Adobe XD?

Pen and touch features are supported in the Property Inspector, the left-side toolbar menu and in the application’s frame at this point. The center canvas cannot be handled with touch yet; you will need a mouse and keyboard to create designs and wire prototypes on the canvas.

Can enterprise IT administrators deploy Adobe XD for Windows using the Creative Cloud Packager tool?

Currently, IT administrators cannot deploy Adobe XD for Windows and get regular updates using the Creative Cloud Packager tool.

Can XD documents be shared with both Mac and Windows users?

Yes, you can share documents across platforms.

Can I use XD on mobile to preview XD documents open in Windows?

Yes, you can save your documents to Creative Cloud Files and open these projects on devices using the mobile version of Adobe XD.

Why doesn’t XD prompt me to save my projects on Windows? Have I lost all my work?

Native Windows 10 applications such as XD save your files automatically in the background. In case you closed a document without saving it, you can always resume your work by going to File > Open Recent, and choose the file from the list.

How come my artboards look corrupted on Windows?

Adobe XD requires a modern GPU with the latest drivers installed. If you’re seeing large chunks of shifted pixels in your artboards, you should update your drivers to the latest versions to ensure the best experience with XD. Note that many hardware vendors do not update their drivers for older GPUs. For more information on whether your drivers are compatible, see the System Requirements.

There are specific rendering issues with two older drivers for which there are no available updates from the vendor - Intel 8.15.10.2697 and Intel 8.15.10.2702.

Why is XD sometimes closing when left for a longer time in the background?

When using many resource-demanding apps simultaneously on your PC, Windows 10 might choose to close some of its native apps running in the background to optimize its performance. If this happens, Adobe XD saves your file automatically and you can resume your work by going to File > Open Recent, and choose the file from the list.

Can I share XD prototypes on Windows?

Yes, you can share your prototypes.

How do I stay informed about the updates to XD?

Importing and exporting

What is the file format in XD? Can I export files to Photoshop and Illustrator?

Files are saved with the file extension.xd in XD. You can export any object as PNG or SVG and import them into Photoshop and Illustrator. Illustrator brings in SVG as editable vectors. Photoshop brings in the content as a flat bitmap.

Why am I unable to import files into XD?

Adobe XD currently supports the following formats for import: JPG, GIF, PNG, TIFF, and SVG. If you try to drag an unsupported format onto the canvas, the file is ignored.

Why didn't my SVG import into XD?

Adobe XD should be able to import SVG from any source. If you are unable to import an SVG file, the file may be too large or contains properties that are not supported by Adobe XD. For more information, see this article.

Why am I unable to export my assets?

Your export may not have completed for several reasons.

  • Your asset was too large. Adobe XD has a limit of exporting an asset that is 16000 x 16000 pixels.
  • You may be exporting to a read-only or locked directory.

If you run into a different case where export failed, report the issue in our forums.

Prototypes and sharing

What are private invites (Beta) in Adobe XD?

The XD private invites (Beta) enable designers to share their XD prototypes and design specs with specified users through email notifications, so that only invited people can view the design. Within the XD desktop app, designers can create a private link for their prototypes and design specs. Designers can also invite stakeholders such as reviewer and developer to view and give comments on the shared prototypes or design specs through the web. Designers can add and remove stakeholders.

The Creative Cloud Assets website has been updated with a 'Shared with You' section available to both designers and stakeholders to view all prototypes & design specs that have been shared with the user. You can find, view, and comment on shared links. If you only have to review prototypes and specs, the user experience is simplified to assist focus on the review process.

Can I share a private link with other people?

This is a secure feature that requires you to log in with the same Adobe ID that is used to send the private link. The link cannot be accessed unless the recipient has your Adobe ID and password.

What is an active shared prototype or design spec?

In XD, you can publish a prototype or design spec to share with others for gathering feedback or handing off to developers. Publishing a prototype or design spec creates a link. If you are on the Starter plan, you can only have one active shared prototype and one active shared design spec at any time. You can always update a link. To publish more links, upgrade to a paid plan or manage your links.

Why am I unable to use the Adobe XD Publish Services feature?

The Publish Services feature of XD requires a Creative Cloud login. This login ensures that your account allows the use of storage and services. If you have logged in successfully and are still seeing an error, you may have run into one of the scenarios described in this article.

How can I delete a public link that I have shared using Adobe XD?

  1. Click the Share icon.
  2. In the share pop-up menu, click Manage Published Links. The Adobe Creative Cloud website opens in your browser, where you can manage your prototypes.
  3. Select the prototype to delete and click Delete.

I deleted all of my existing links but I am still seeing a request to upgrade?

Reconfirm that the links are deleted. If the links are deleted, try closing and reopening Adobe XD.

I upgraded my plan for unlimited sharing but I am still seeing a request to upgrade?

Try closing and reopening Adobe XD. 

How can I publish a new link?

After sharing your prototype the first time, any subsequent update will offer you two options: “Update Link” or “New Link”. Choose “New Link” to create a new link to your shared prototype. To update the prototype at the previous link, choose "Update Link". 

Why did my prototype not update the existing link?

In some scenarios, the previous link is not updated and a new link is generated. These scenarios include:

  • The previous link was deleted.
  • You changed your login between sharing sessions.
  • Adobe's service experienced an error and we could not update the previous prototype.

Enterprise Support: Commercial, Government, and Education

Is the free Starter plan for Adobe XD available for commercial, government, or education customers?

Enterprise customers in Commercial, Government, and Education have access to the Starter plan. To download Adobe XD, customers must use named licensing deployment. Adobe XD supports all three identity types (Adobe ID, Enterprise ID, and Federated ID). You can download Adobe XD from the Creative Cloud desktop app. If you don’t have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to Adobe XD.

If I don’t have the ability to share prototypes or design specs from Adobe XD, is there something my IT administrators can do to enable me to use XD Publish Services?

Sharing prototypes and design specs in Adobe XD relies upon access to Creative Cloud services. To share prototypes and design specs, XD Publish Services within the Admin Console must be enabled by IT administrators. To learn more, see Enable/disable services for a product profile.

Can customers use a serial number to deploy Adobe XD for offline use?

Adobe XD does not support offline deployment with a Creative Cloud for enterprise serial number. Customers must use named licensing deployment to access Adobe XD. All three identity types are supported (Adobe ID, Enterprise ID, and Federated ID).

As an IT administrator, is there anything I need to do to enable designers to be able to share a prototype or a design spec with users in our organization that do not currently have a Creative Cloud account?

Adobe XD now allows designers to share prototypes and design specs via a private link only viewable by invite. In order for your users to share and view these assets, it is recommended to set up user’s identities through the Adobe User Management System, so reviewers don't have to create a new Creative Cloud account when invited (if they don’t already have an account). Link your organization’s enterprise directory system using the Adobe User Sync Tool or another user management tool.

Learn more about the User Sync Tool.

Learn more about sharing and reviewing prototypes and design specs via a private link.

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