Click Download Now to view the files and download them.
- Adobe Enterprise & Teams: Administration guide
- Plan your deployment
- Basic concepts
- Deployment Guides
- Deploy Creative Cloud for education
- Deployment home
- K-12 Onboarding Wizard
- Simple setup
- Syncing Users
- Roster Sync K-12 (US)
- Key licensing concepts
- Deployment options
- Quick tips
- Approve Adobe apps in Google Admin Console
- Enable Adobe Express in Google Classroom
- Integration with Canvas LMS
- Integration with Blackboard Learn
- Configuring SSO for District Portals and LMSs
- Add users through Roster Sync
- Kivuto FAQ
- Primary and Secondary institution eligibility guidelines
- Set up your organization
- Identity types | Overview
- Set up identity | Overview
- Set up organization with Enterprise ID
- Setup Azure AD federation and sync
- Set up Google Federation and sync
- Set up organization with Microsoft ADFS
- Set up organization for District Portals and LMS
- Set up organization with other Identity providers
- SSO common questions and troubleshooting
- Manage your organization setup
- Manage users
- Overview
- Administrative roles
- User management strategies
- Assign licenses to a Teams user
- In-app user management for teams
- Add users with matching email domains
- Change user's identity type
- Manage user groups
- Manage directory users
- Manage developers
- Migrate existing users to the Adobe Admin Console
- Migrate user management to the Adobe Admin Console
- Overview
- Manage products and entitlements
- Manage products and product profiles
- Manage products
- Buy products and licenses
- Manage product profiles for enterprise users
- Manage automatic assignment rules
- Entitle users to train Firefly custom models
- Review product requests
- Manage self-service policies
- Manage app integrations
- Manage product permissions in the Admin Console
- Enable/disable services for a product profile
- Single App | Creative Cloud for enterprise
- Optional services
- Manage Shared Device licenses
- Manage products and product profiles
- Get started with Global Admin Console
- Adopt global administration
- Select your organization
- Manage organization hierarchy
- Manage product profiles
- Manage administrators
- Manage user groups
- Update organization policies
- Manage policy templates
- Allocate products to child organizations
- Execute pending jobs
- Explore insights
- Export or import organization structure
- Manage storage and assets
- Storage
- Asset migration
- Reclaim assets from a user
- Student asset migration | EDU only
- Manage services
- Adobe Stock
- Custom fonts
- Adobe Asset Link
- Adobe Acrobat Sign
- Creative Cloud for enterprise - free membership
- Deploy apps and updates
- Overview
- Create packages
- Customize packages
- Deploy Packages
- Manage updates
- Adobe Update Server Setup Tool (AUSST)
- Adobe Remote Update Manager (RUM)
- Troubleshoot
- Manage your Teams account
- Renewals
- Manage contracts
- Reports & logs
- Get help
When admins remove users who stored assets in Creative Cloud storage folders from the organization, the admins can transfer the assets to designated users, immediately or later. Designated users receive an email with a link to download the compressed archive. For more information, see Reclaim assets.
Download shared files
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Click Download.
Depending on the size of the original assets, multiple archives may be listed. Each compressed archive can be up to 5 GB based on the total size of assets stored in the users folder.
The compressed archive contains the synced assets of the user, including files, libraries, and cloud documents. You can extract these files and upload them to your own Creative Cloud storage folders. The various folders contain different types of assets. For example, the user assets are in the files folder, while all libraries are located in the assets/libraries folder.
- File assets are located in the files folder. To upload these assets and files to your storage folder, see Sync assets in Creative Cloud.
- Creative Cloud libraries are located in assets/adobe-libraries folder. To upload libraries, use the Libraries panel in any supported app. For more information, see Creative Cloud Libraries.
- Cloud documents, such as Adobe XD documents are stored in the cloud-content folder. You can open these files in Adobe XD, choose File > Save As, and then choose the Cloud Documents option. For more information, see Cloud documents in XD.
If you upload any downloaded asset to an incorrect Creative Cloud folder, or upload an unsupported asset type, the following message is displayed:
To avoid the error, ensure the following:
- Upload assets, such as .aic,.psdc,.xdc files in the cloud-content folder only to the Files > Your Files folder in the Creative Cloud desktop app. Do not upload the files to Files > Your libraries in the Creative Cloud desktop app.
- Only upload files with the extension .cclibc to the Files > Your Libraries folder in the Creative Cloud desktop app.
With Creative Cloud desktop app version 5.6, you can add multiple Creative Cloud libraries and cloud docs that you reclaimed.
- To add Creative Cloud libraries, open any Creative Cloud library in One up view in the Creative Cloud desktop app. Then, either drag the .cclibc files, or select + in right rail and select one more more .cclibc files.
- To add cloud docs, navigate to Files > Your Files in the Creative Cloud desktop app, and drag the migrated cloud docs.
- File types such as .cclibc, canvas, and weblink cannot be imported into the Your Files section of Creative Cloud desktop app.
- To rename reclaimed .xdc assets after importing them into Creative Cloud desktop app, open the assets in XD.
- When imported cloud documents, such as .aic, .xdc, .psdc files are shared with users, the asset name can sometimes be incorrect, or the extension may not be present. To resolve the issue, the recipient must open document in the appropriate Creative Cloud app.
- If the user's operating system is Windows, and the name of a document to be imported includes special characters, such as — and ?, remove the special characters before importing the asset.